TomTopReviews 3,470

Terrible. Ordered H Board for son for Christmas stayed in pending status for over 10 days and shows as Shipped today 12/23/15... I paid extra for shipping because it was a gift. It is impossible to find contact number (on purpose) and no body responds to emails. I asked for a refund 5 days ago and they have shipped it anyway. DO NOT SHOP HERE.

**** Update 12/29/15**** Still have not been contacted back by company. Still have not received HBoard. Went to tracking number they gave me and it is not a real tracking number. Luckily, I paid through paypal. I contacted them and they are refunding my money. ONCE AGAIN DO NO SHOP HERE WWW.TOMTOP.COM

Just found out that they canceled my Hoverboard order... three days before Christmas. Didn't send any notification until I called. Took two days for them to answer, and then they hung up on me twice before I could get the info. Lies, lies as to the reason. Said they are not selling them anymore, but there are still plenty on their active Website. Website said 3-5 days, he told me that was a mistake and it would have taken more than 20 if the order went through. Way to ruin Christmas.

I ordered a quadcopter from them on 11/30/15. I paid the extra shipping charge to get it here faster. First my order said SHIPPED then it changed to ON HOLD. When I finally got ahold of them via e-mail they stated the item had been returned back to them because the shipper wouldn't transport it because of the lipo battery's. They stated they could resend it by another shipper and It would take 10 to 15 days to recieve. So I agreed and they also gave me a refund for the difference in shipping. Most of my wait time was not from them but from the ISC Sort Facilities where packages comes into the US. I got my package 12 days after it shipped out from china. It took a day and a half to leave china then entered the US at the ISC Sort Facility where customs are and it set there for almost 9 days. Then finally once it left there it was a day and a half from Miami FL to East Tennessee on my doorstep. THANKS TOMTOP.COM HOPE TO DO MORE BUSINESS IN THE FUTURE! ALSO SPECIAL THANKS TO RONA AT TOMTOP.COM FOR ALL YOUR HELP!

Tomtop is a scam company they take your money and don't give you what you order I order a Segway from them on nov 24 and they never shipped it they only make a shipping label never shipped my order out I had to make a claim thro PayPal but that doesn't help my child's Christmas morning she was really upset cause she didn't get the one thing she really wanted for Christmas somebody needs to shuts this company down so they will stop screwing people

I wouldnt recommend this website to anyone and i wont never use it again. I ordered a hoverboard November 27th and after 5 days when my order was still processing, i called the number it told me to call for customer support and it was a dead end... Then i chose to email them and i got a response, but i was pretty positive they took my money. But as I came home from school on December 17th I got my package and everything looks pretty legit and in place... 20 days isnt a bad shipping time but they could atleast or should inform you about what phase your product is in

I live in NYC and ordered a Hoverboard. It took 3 weeks to finally arrive. In the interim, I emailed twice for a tracking # or status update. Got email responses that looked bogus and linked to a FedEx tracking number that did not seem to relate to my order. The 2nd email had a tracking # that worked on a 3rd party Chinese courier website. Seems they switch to FedEx only after it gets to the US. However, Hoverboard is exactly as described and cool as hell to ride. Well packaged and so far no fire/explosion. Instructions in very poor English. No warranty.

I've bought from Tomtop twice. Both times, my items (a USB WiFi adapter and a Xiaomi Miband) have arrived promptly, were genuine as described and continue to work well. I will buy from them again as they have a good range of products and are easy to deal with.

Tomtop is very bad seller, they have highest prices and not good supporting. I have bought a smartband called Wanka K2 Mini, it stops working forever after 2 days and they refund only a half of amount that I paid.

Also they emailed all customers and promise that they will give $10 coupon for each good review on three 3 websites. But they do nothing, no responding after I sent them the links of 3 reviews.
So please be careful if you want to order in this website tomtop.com