TomTopReviews 3,470

I AM VERY UN HAPPY WITH THE LACK OF SERVISE AND COMMUNICATION THIS COMPANY HAS, THEY ARE A FRAUD IN MY EYES AND I WILL NEVER ORDER FROM THEM AGIAN. I ORDERED 2 HOVERBOARDS ON DEC 15, WAS TOLD I WOULD GET THEM BY X-MAS THEY TOOK MY PAYMENT INSTINTLY BUT SINCE THEN IT KEEPS SAYING PROCESSING. PAYPAL IS NO HELP EAITHER FOR THEM TO BACK THIS COMPANY THE WAY THEY DO BUT REFUSE TO HELP THE MANY ANGRY CUSTOMERS THAT HAS COMPLAINED TO THEM IT A SHAME AND IF THESE ARE THE TYPES OF COMPANYS THEY SUPPORT I WILL NEVER USE THEM EAITHER.IT WILL BE 30 DAYS ON THE 15TH I CAN NOT GET ANYONE TO RESPOND TO THE MANY EMAILS I HAVE SENT TO TOMTOP AND THE WEB SITE AINT TO HELPFUL EAITHER. KNOWING THIS I CAN IMAGINE HOW MUCH HELL I AM GOING TO HAVE TRYING TO GET MY MONEY BACK THEY NEED TO BE SUED AND REPORTED TO THE BBB WE NEED TO BRING SOME HEAT TO THIS COMPANY

I'd give these people a zero if it was an option. My experience has been horrible. I ordered my daughters hoverboard (pretty much the only gift she wanted for Christmas) on 12/10/15. My payment was taken that day. Every time I check the tracking number it shows label created & waiting for pick up. I have gotten a few emails from them, claiming that they cannot cancel my order & reimburse me. They said I'd have to wait until I receive the package, reject it then wait until they receive it back for me to get a refund. This is such crap! I will never order anything from them again & will advise anyone to think twice before ordering from this place.

Seems like unless you ordered a hover board from these people they are great. Unfortunately I did order a hover board and I'm trying to be patient. It's been a month and I did receive one email from them but nothing since. Sounds like they put themselves in a precarious position with the hover board craze. My concern is that they have the item marked as a completed transaction when I have nothing in hand. I'd say at this point I am disappointed in the company and probably will not do any further business with them.

Whatever you do... do NOT order from this company! I ordered a Hoverboard on December 1st... my credit card was charged that day... was told it would be here by Christmas... It is now January 4th... I do not have the item and cannot get anyone to response to my numerous emails. The site does not even show my tracking number anymore... so basically, it is showing that I have not even placed an order... but my credit card has not been credited back the money they charged to it!

I ordered (Nov 22nd) 2 Hoverboard for my daughters and I became concerned after I received the bags but no boards. I had to communicate with them a few times and finally realized the site they sent me did not work on my phone. I had to find out the company (my case was FedEx) and use it to track my item. It arrived on December 23rd I think because of customs checks and coming from China. I gave 3 stars because the remote did not come with the board and the communication delays. My girls love the boards and do not know the stress I allowed myself to endure with concerns about the delivery. I just had to realize ordering outside the US and things occurring nationwide regarding threats to security things will take longer to arrive.

I bought from Tomtop. All we are positive concerning MS patients; communication, delivery, quality

I bought A KKMOON Camera from this supplier, unfortunatly there was an issue from day one with this camera. The Camera advertised to support motion detection and e-mail Alert, it did neither. When I complained to TmTop he offered me $ 3 rebate that eventually went up to $ 10. I was silly enough to accept this compensation for what I found to be a useless camera that stopped completely working after about two months. Called KKMOON several times and left messages, nobody ever returned my call. When I complained to Paypal, I found how useless their guarantee of satisfaction is. Since I accepted their $ 10 rebate, now I am out of luck and their nothing they would do.

So be aware of Tom Top tricks, if you are not satisfied to never accept any partial rebate.

Tonight is Christmas Eve. I ordered a Hoverboard for my son on November 30th, the one and only gift he asked for on Christmas. Tomtop took my money the day I ordered and I sit here tonight with NO HOVERBOARD and no money that I paid for the Hoverboard. No response from the company for 7 days. I filed a complaint with PayPal and they responded on the same day that it had shipped. When I follow the tracking number it's apparently sitting in California waiting for transport. I'm still out the money and thankfully realized that I better get off my butt and get him another gift from Santa because this wasn't going to come. Tomtop are crooks! Don't order from them! They'll break your kiddo's hearts and steal your money!