TomTopReviews 3,470

Order an Item from website Tomtop. Delivery time was estimated at 7 to 10 business days. Item never delivered and refund never received. I emailed TomTop and they apologize and agreed via email to refund my money. I follow-up with them several time since 11/22/2015 and have yet to receive a response. On 01/13/2016 TomTop advised that something was wrong with their paypal account *******@tomtop.com and could not issue a refund now. The email suggest that I open a paypal dispute in order to receive my refund, which I did and as of 02/03/2016 paypal closed dispute as unresolved. I still have not received my refund.

I made a purchase from their website some 25 days ago and still have NOT received my purchase or a refund (todays date 4/2/2016). I have exchanged some 28 emails and have heard every excuse why they have NOT authorised Paypal to make the refund. I paid an additional $27.10 for a DHL Courier which appears did not make a difference or expedite the Delivery to Australia. They assured me the order has been cancelled but not according to their website. I am not sure what they are doing, lucky i paid with Paypal now i can put a claim in and let Paypal get my moneyback...

NEVER deal with this mob again!

Oh now i have been informed due to Chinese New Year nothing will be done for another 7 DAYS, what a ****** joke!

TOMTOP TECHNOLOGY LIMITED (tomtop.com) eBay ID: antiquechina2009 is a scam. Their products are all junks and they know it. Avoid buying from them at all cost.
I bought 22 LED light bulbs from eBay (ID: antiquechina2009) and paid around £45 with PayPal on November, got them after a month right before Christmas and they all stopped working in less than a month.
EBay wont open a RETURN dispute for not as described items that has been used after 30 days from the date of purchase and PayPal after 45 days. They say this is not our matter anymore as its the matter of warranty. Police only chase cases on Europe only, so you have nowhere to go.
So avoid buying items from china sellers on eBay or anywhere as you would not be able to get your money back for defected/broken items.
I am back using my old LED bulbs which is not as bright :( but at least working

Horrible company... I ordered my item December 12,2015 and never got a confirmation email from them, although I paid for it via Paypal. One month later, after having sent several emails to them, as well as having left many messages in their "live chat box" (there was never anybody there to react to any of my chats, every time there only popped up a message in the opened window, posting that nobody was there and that I could leave a message -which I did over and over - and they would respond asap via my email) I opend a dispute via Paypal. One week after that, I received my item...! Almost 6 weeks after ordering it. Without any explanation and not one email to me. Never again!
R. Jong

They are the worst company ever! I placed my order on Dec 9th 2015 and it is now Jan 26th 2016 and I have not gotten my package yet. I have contacted them several times and they tell me to be patient and wait 5-7 more days. The FedEx tracking number TomTop gave me only says label created but when I reached out to FedEx they say they do not have the physical package and to contact the seller. When I still don't get my package I email back saying I don't have my package and again they tell me to be patient and wait TWO MORE WEEKS! They say customs is difficult to get through. I have told them to cancel my order THREE TIMES and they have not responded. I have filed a dispute with PayPal so I can get my money back. TomTOP is terrible to deal with and they don't give you what you paid for. STAY AWAY!

Ordered a violin bow and received an empty tube. Pay Pal said to send it back. I would of but that would of reduced me to the pond scum that TOM TOP is all about DO NOT GET SCAMMED BY THIS COMPANY.

NEVER buy from TomTop I ordered merchandise in November 2015 and I still have NOT received anything! They charged my card right away and did NOT ship the merchandise. AFTER a month I had to get ahold of them because I never received my merchandise they had EVERY excuse and didnt even have a tracking number. I was told it was shipped on December 11,2015 and it is January 19,2016 and I still have not received ANYTHING and they still can not provide me with a tracking number or information on my merchandise! WORST COMPANY EVER! LOOKS LIKE I will be taking them to court now. I work in the shipping industry and they are LYING! NEVER BUY FROM THEM it looks like I am not the only person upset with this company! BAD BAD BAD REViews! Do your research! I WISH THAT I DID cause I see how terrible they are.

Made a purchase of Original Walkera Runner 250 Advance GPS Backpack Version 8 FPV Drone with DEVO 7 and 1080P Camera/OSD/GPS RC Quadcopter 12/26/15. Granted, there were probably delays with such a mad rush for Christmas Holidays. Promised delivery in 7 to 10 business days. However, that does not excuse the fact they have my money and ABSOLUTELY refuse to update me on my order. I have sent thus far too many emails and nothing in return. Even email thru PayPal. DANGER! Do Not Purchase ANYTHING From This Company!