TomTopReviews 3,470

I made a purchase on the 14th February. It took them nearly 3 weeks to send the item. 2nd March 2016.

Requested tracking number as I am in Australia. Took over 1 week to provide this. Item is stuck somewhere in China. So as of today 25th March, item still hasnt been received.

Complained to them, and was advised via email, that a 2nd item would be shipped (via sea mail) which rang alarm bells for me.

Asked again for the tracking number for the 2nd item, couldnt provide. Told me that once it hits Australia I will receive the tracking number. They admitted today in an email that the 2nd item has never been sent.

Basically, item has never been received, however the good news is that I paid via paypal and they have returned my funds.

My only dilemma is that they seem to be only supplier of the item that I want.

Think twice about purchasing from them.

I made a purchase from this Company over a month ago as of today they still haven't sent my item out yet over 2, wks ago they said it will arrive next few days they lied to me as that was a lg mistake there tramps & thiefs lucky i used my Paypal account to pay for the item i had to file a claim they gave me no other other choice to bad there not a local Company i would love to go collect the money they had stolen from me myself this Company needs to be shut down out of bussines

I placed an order, the shipping cost was calculated and I paid 40 USD using PayPal.
Five days later they contacted me to ask almost an 30 USD more in shipping cost because they later discovered that my address is a "remote destination". I opted for cancelling my order and having a refund which they accepted. After a couple of weeks and a few emails sent, there was still no refund and no reply from them. Had to open a dispute in PalPal in order to get my money back almost a month after they received my payment. In business term this is called "Free Financing". Shame on them:-(

I ordered a hoverboard as a gift for Christmas on Nov 20th. According to their site I should have received it in plenty of time. Item was not delivered and I requested a cancelation and purchased the item at a local retailer in order to have by Christmas.
Purchase was never canceled and on Dec 28th they shipped the hoverboard. I sent an email to "Sophie" explaining the problem and requested a RTN (return authorization number) so I could return the hoverboard. After a month and a half I received a response asking why I wanted to return, after responding another two weeks waiting, finally the RTN was provided. I had to pay 65.00 to ship the hoverboard back and now I wait still not receiving a refund.
I spend 265.00 for the board, 65.00 to return and no reply.

I bought a webcam from TomTop and it did not work properly so I claimed a replacement and/or a refund. They promised me that a replacement has been sent but never arrived. Then they promised me a refund but again the refund never came either. TomTop dragged the time to the extent that I could not claim from Ebay as time lapse and so now I ended up with a faulty Webcam. So be careful when you buy from TomTop unless you want to risk your money as the company has no after sales service.

The store sells a very good and high-quality products for sports and outdoor. Good packaged items. I really like it!