TomTopReviews 3,470

Dear Sir
I purchased a walkera master cp electric helicopter on line from yourselves after waiting four weeks for it to arrive from china, only to find that the Radio Devo 7 mall functioned and stopped working before i could even fly the helicopter model, I then contacted Tomtop at least 12 times over a period of three months, to date it has still not been replaced even when at my cost, sent back the faulty radio.
To sum it up Tomtom your customer care is the worst i have ever dealt with, you need to up your game or loose many old and new customers.
Regards
Paul Hewitt. UK.

I really wish I had read the reviews for tomtop before using their site as I would have found out how sketchy this company really is! I ordered something from them a week and half ago through paypal and I am now here with my money gone and nothing to show for it. After making the order paypal immediately sent through confirmation of my purchase however I never received an email from tomtop themselves. I did find this weird however I didn't think too much of it. 6 days after making my order I then started to worry that it hadn't arrived (as it needed to be here before christmas) and baring in mind the delivery I had paid for was 4-6 days. So I then tried to go on their site and track my order. However when I tried to sign in it just kept saying that I didn't have an account (which I do because I made one when I ordered my item!), and not only that but apparently my email address doesn't even exist?! I then tried to call them to sort it out and all they try and do is say that it can't have been their company that I used! Not only that however the woman I was speaking to told me to wait a minute while she tried to find my order and then hung up on me instead. I cannot believe how sketchy and useless this company is and clearly they are only after your money. I'm just glad I checked out using paypal meaning I have proof of my order. DON'T USE THIS COMPANY! It's all a scam and now I am without my money and without anything to show for it! Please don't make the same mistakes I did!

Ordered an item from them and paid for Priority Shipping (3-6 Days). I checked the tracking page for 6 Days since ordering and just saw that my item is still in "Processing" with no indication of what's happening. I got fed up and sent them a couple of emails but nobody replied.

After searching through their confusing website, i found another email address and sent another email there. Guess what, after sending them an email, that's when they sent my item out for shipping. The email also said to wait another 7-15 days from the day it was shipped.

NO I DO NOT RECOMMEND THIS SITE.
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UPDATE:

The product came. Specs from their FB page were "Stable Flight" and "720p HD Recording"

Flight was unstable. The app is too sensitive. And instructions included in the box is to vague.

Pictures are pixel-y. And seems like the pictures are taken from a year 2000 camera.

These guys are false advertisers too. DO NOT BELIEVE THE SPECS THEY PUT ON THEIR WEBSITE / FACEBOOK

Bought item for $600

Asked about shipment on chat (was offline), sent mail, nothing, no reply, no support. Mail delivered.

It said 2-3 business day shipment, dispatched, tracking number just number, checked with 17 posts tracking systems, nothing, no tracking that number, not even China, and it should have been sent from UK!

Ran dispute on Paypal, they don't reply there either, I will escalate to Paypal, as tracking is just number, item didn't arrive, I have all screen shots of account, pre and post sale!

After long time, I got response from Tomtop, and I got item, was not nothing like they promised 2-3 business days, was more than 10! It was not sent from UK warehouse as site says was from Germany,... But item was as described, working and good.
Thus I will change from 1 stars (in the moment when they were not replying, and giving me just tracking number without explaining for which shipping currier it was) to 3 stars. But keep in mind, bad communication and support, until you dispute (in my case). But I gave 3 stars for price and item as described!

So if you want to hassle with waiting time, and will you get an item or not, go for it, prices are ok, item as described, just be sure to use paypal.

Tried to contact customer service, after 7 days my order still on hold I don't know if i'll ever get my$ back 239.00 its a drone, everone there must be named shamy and I see her name on rely with the same response, I think we are in trouble...