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TomTop Reviews Summary
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They kept the money and never delivered my order after waiting for more than two months. Support team is trying to convice me that they delivered on 11/18/2016. Batant lie.
I was glad I bought all three hat colors and one for a friend.
I amazed at the quality. I constantly get compliments... and when I tell people the price they are amazed.
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Hello!
I was very fast forward to shop in the store! Good prices and a good customer service!
Normunds H.
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
Pay attention because TOMTOP no answare your email and no chance to have refund for your money. I double check and it seems that the latest feedback date to 2016. I have the impression that the site is no longer operated and I am certain that I will not see my money back.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
We will improve our service and looking forward to the next cooperation with you!
Received product that did not work. Emailed TomTop at the email that is listed as customer service. No reply! They got my money... I have a product that doesn't work!
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
We will improve our service and looking forward to the next cooperation with you!
Hi,
My order # is AN17A03N4722-YQM5DS. I paid for priority shipping and this item is STILL processing after 10 days! Either deliver it at time you promised to or please cancel it. I've sent you several emails and they bounce back.
We sent you private message for safety, pls check out, thank you!
Quick answer by Tomtop support when you have a question about order
About delivery, really good protection of your order with tomtop stickers to protect your piece.
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
My command AN16K22U2546-3ENWVV never get. It's a not professional site. No service, no one in contact. Run et never buy with tomtop.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We sent you pr
Ordered a phone from them which they sent via DHL who then wanted a further 41 before they will deliver it. Despite requests to both DHL & TomTop I have had no answer from anyone.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you
I must edit my previous review of Tomtop. My item finally arrived after more than two weeks instead of 3-5 days as promised and it is in order. If you order from this site, just be patient. Their distribution system is a bit funny and communication is not their strongest side. You must trade patience for great price I suppose...
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
I made a purchase at the tomtop store of a cell phone umi super came everything right without a defect and recommend the store
Dear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
I've order an object from your online shop but after 10 days and after contact your online service many times i've never had answer to my Problem
I've not received my order! I haven't a email of confirmation... only THE paypal's mail... I WANT ANSWERS
Order N AN17A01U0014-*******J
Dear customer, Sorry to have kept you waiting.
Your order delivered on January 9th with tracking number: YT1700922166100985
You can check the status of your item in this link: http://www.17track.net/zh-cn/track?nums=YT1700922166100985&fc=0
Any question, please send email to:[email protected](*^__^*)
2016-12-28 i ordered laser engraver and it is still PROCESSING. They not have shipped it yet. And why they have not shipped? Because they NOT HAVE IT.
Same item is now preorder.
2017-1-8 i contact live chat and they promise that they refund in 1-3 days.
I wait 4 days and still no refund. Then i contact they mail support many times and no answer until now. Guess what? They said wait one more week!
I have opened Paypal dispute now. I will get my money back.
They no have any kind support at all. Beware, you lose your money and some fat chinese scam laughing at you.
I think that they have child labor too. Scam.
Dear Customer, Sorry for the inconvenience we may have brought. If possible, please send email with order number to [email protected] of the problem, then we will check and give you a solution.
I ordered on 22th december, prepaid: with 1-4 business days shipment. The site said that it has been dispatched on 23th december. From that on there was no information, no tracking number, no confirmation e-mail. On 29th I wrote them to wonder if there can help me track my shipment. Since then we had several e-mails, but there was no point: they said 'just wait', afterwards they just gave me a fake tracking number (no european carrier has a package with this number). I proved them that, but there is no answer. So after 10 business days I have no sign of my package that I have been paid for.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought., Would you pls give me your order number and email? We will check it for you, thank you.
Tomtop advertises a 14 day shipping period, but I have now waited 33 days and my order has not been delivered. There is no way of contacting them directly so I am not sure I will ever get my order or get a refund. Please go somewhere else to get your electronics.
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought., Would you pls give me your order number and email? We will check it for you thank you.
Made orders of $150 never received anything no emails no contact nothing,*******@comcast.net,, what happened to my profile, going to report to Better Business Bureau PayPal and whoever else I can think of
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We have sent an email to you, which contained the shipping information, pls check your mailbox, tks!
"Ordered a drone from these guys and the camera did not work. After 3 weeks of going back and forth with them I just quit. TERRIBLE CUSTOMER SERVICE. STAY AWAY. This is a real review most likely the other ones are paid reviews. This is what I got back after the 4th emai...
Before you return it back to us, pls you check following info;
1. Customers need to cover the return shipping cost
2. Pls you return back to us of the original package
3. We will issue repair or replacement after we receive and test
4. If confirm, then we will offer return shipping label for you
Best Regards
Ashelly"
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought. We will improve our service and looking forward to the next cooperation with you!
I sent a defective drone on 12/20/17. Expecting delivery is 12/27/16. Tracking number: 9534 6143 4058 6354 0458 09. I want my refound. My order number "No. **************9782-H2.
We checked the shippment, 2016-10-06 10:58 SLIDELL, LA 70461, Delivered, In/At Mailbox, Your item was delivered in or at the mailbox at 10:58 am
IF you have not received, pls contact local USPS immediately
Ordered drones on 12/07 paid $12.95 for EXPRESS shipping 7-14 days! On 12/20i tried to contact customer service, got an e-mail the next day saying they were processing my order so I tried to order spare batteries (which they sell but don't ship to USA?) Then customer service e-mails me that my order will now be delayed while they process my battery order? I told them to cancel my order if i couldn't buy spare batteries, got an e-mail on 12/26 saying they canceled my order but said they had already sent the drones (pos) which i recv'd 12/30(I was going to refuse the package buit my neighbor signed for it)TOMTOP yu o me! BAD BUSINESS
Thanks for your sincerely review and sorry for unsatisfy purchasing we brought.
Pure battery can't be sent by some carrier and might be detained by customs in some country.
Anyway, we will improve our service and looking forward to the next cooperation with you!
Flawless. Accurate good reviews. Fast postage. Recommended seller. Well packaged goods. They arrived undamaged.
Ear customer, thanks for your sincerely review and we are looking forward to the next cooperation with you!
From the business
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear customer, thanks for your sincerely review and sorry for unsatisfy purchasing we brought
Would you pls give me your order number and email? We will check it for you,
We will improve our service and looking forward to the next cooperation with you!