TomTopReviews 3,470

Purchased TWO Quad items(JJRC) from TOMTOP. On my H36 - the USB charger stopped working after about 4 charges to the battery. The 2nd item - H11WH - will not connect to Wi-Fi using enclosed instructions APP. NOT able to use the camera or fly this quad via my phone. JJRC manufactured these but TOMTOP NEEDS to stand behind what they sell. CS took 3 weeks to respond to my emails FULLY explaining my probs - only to say "Really sorry to hear that. Is that possible to bother you to take a small video which can show this problem and send the video to me? Because the video maybe can show better. I sent "PICS" and TOMTOP CS then responded with the exact same message? Really? Appears their avoiding my simple explanation of the problems. NOT getting any satisfaction from their so called customer service.

I ordered a laser engraver. It arrived very quickly in an undamaged box. When I opened the box the object plate (the plate that you attach the item to be laser engraved to) was afloat in the box and it was clearly visible that the attachment between the plate and the servo was broken. I sent 3 separate emails to the TomTop website sales and support emails (the only way to contact them) and I have not received a response. So I have an unusable item and wasted $80

I bought two mobile phones and one of them was not working properly. It was switching on and off all the time.
I wanted to return the phone and get a refund. I could not get in touch with them. After twenty e-mails they responded and following another 10 e-mails i finally was told where to send the phone. I had to pay for posting the phone back (and that costed me almost half of what the phone was worth). 2 months have passed and after more than 50 e-mails i still have no confirmation whether they received the phone or not and whether i will be refunded. I am still waiting.
That was definitely a Bad Unacceptable experience. Regarding their customer service definitely unreasonable and rude conduct.

Please also be aware that TOM TOP offers coupons to anyone that gives a good review (to various review websites). Therefore some of the reviews posted might not be that honest.

Will be back. As I said, shipping was/is a little long but it is understandable once you consider products are shipping from China and Germany.

Ho acquistato diversi prodotti e ho avuto solo un problema con una car camera kmoon fhd 1080p, che ha funzionato 5 minuti e poi basta. Per gli altri articoli tutto bene.