Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
We monitor reviews for authenticity
Tomtop is so much better than ebay or something else! They have more options for delivery, great prices and good system!
I have been writing regarding an issue on a shipment and no reply, my name is
Antonio Salum
*******@earthlink.net
*******836
Regarding:: RE: In regards order: AN17B22S0132-6QS7AD
Do I send the whole package back or wait for an answer. Items missing Rear View Camera, rear
View camera cable and the remote controller.
Ordered an Android TV box... it arrived broken after taking forever to ship. I was promised a replacement or refund on multiple occasions and it never happened. Terrible experience.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
If you have a problem, they don't help you. Though I have been purchasing form TOMTOP regularly, when the last purchase didn't arrive, they didn't respond to my chat messages. Paypal intervened to get my refund. Will never buy again from tomtop
I am very soory to hear that, we will do our best to improve our service, have your problem resolved, if not pls let me know, i will help you out.
Comprei o produto e estou satisfeito com o respeito que tiveram comigo na pós compra!
Ótima loja para produtos eletrônicos e em geral!
Muito Obrigado!
Produits des qualités, bien conditionnés et livré rapidement! Merci! J'ai commandé des pédales de guitare 2 à 3 fois moins cher que sur les autres sites!
Buying things from them are usually way cheaper than anything on eBay or Amazon. With the slow shipment free of charge, you can't beat deals like that. The email customer support has been responsive also.
Great service, great prices and fast delivery to my place with electronic and other gadgets.
I have done several markets and I am very pleased except electronics saw that arrived in my hands but also by their quality until now to write your work properly and have not any problem.
TomTop is a great place to shop I have purchased many items and the choice is amazing, the delivery is very reliable and the customer service is excellent, give them a try.
Spedizione rapidissima, ottimo prodotto, superiore alle aspettative.ho risolto il problema del trasporto del drone!... spedizione sicura e affidabile...
Estou muito satisfeito, já fiz várias encomendas todas elas chegaram rápido e sem problemas, voltarei a fazer mais.
Fast shipping and the best prices on the net. Highly recommendend seller, buy with confidence. Thank You TomTop
Ce site est une arnaque, la caméra reçue ne fonctionne pas et cela fait plus d'un moi que je tente de les contacter via leur site, leur email anglais et leur email français et je n'ai pas de réponse de leur part. Je conseille d'éviter ce site.
My dear customer, i am very sorry to hear that, pls kindly advise your email address and order number, i will help to resolve this matter.
TomTop delivers good value and quality, makes shopping easy, delivers products on time, and provide good customer support.
I've ordered different kinds of products from them and it has always worked out great! Very nice prices and a lot of products to choose from! If the shipping where a bit faster it would have been a clear five star deal!
I found here many usefull gadgets at low price, and everything works perfectly.
I am quite satisfied.
After trying several of the top selling WEB SITES for Quadcopters and parts I found them out of stock or never stocked at all for my needs. TOMTOP not only had the parts but was able to deliver from China very quickly at no additional shipping cost. Great Job!
He recibido el drone rapido y en perfectas condiciones, es un drone muy facil de manejar y mucha autonomia, responde bien a los mandos y es muy facil de transportar, una cosa muy importante es chequear el firmware que lleva instalado, a mi me llego con el v1. 1. 21 que tiene un problema al girarlo y se paran los motores, teneis que actualizarlo antes de el primer vuelo o lo rompereis, por lo demas estoy encantado con el.
Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hi Antonio Salum, i've sent an email to you, pls check and reply me, i will help you to solve this problem.