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TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.
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After placing my order I soon came across a lot of negative reviews which made me a little nervous. However I received a great deal and I'm please with my purchase. They did take a long time to ship my order. With shipping being a major factor in business anything longer then a couple of weeks or even a week without an email can seem too long. I would give them 5 stars if they shipped my purchase faster or sent me an email as for the delay.
Very unhappy with TOMTOP. I purcased an item from them it cost 157.00 it was defective never worked. They promised for months to ship me another on never did. Finally they told me they would return my money if I shipped the item back to them (in China) the shipping would cost over $320.00. It was originally shipped to me from the City of Industry in southern California. No shipping charges. I am going to pursue this. I have been interview by an L. A new station. All I wanted was a replacement unit. Don't buy from them!
Excellence, Affordable and very easy to use. And I'm so happy to have like this item that I bought the JJRC flighing with a camera
I buy this product from Tomtop and is beyond my expectation. The delivery was on time (30 days) without paiyng extra cost.
About the product i can say that is very good.
I'm registration first from chinese sites here.
I am satisfied with the tomtop.com.
Fast delivery, good quality
I bought several items at tomtop (smartphones, satellite receiver, etc.) and never, nver been dispointed. Excellent quality, honest prices and fast dellivery
Recently I bought some things from this seller, and I received only 1 package out of 2 I emailed customer service and to make long story short they told me that I was on my own that I need to search with carrier on what happened with my order, first time buying from here and will be the last.
Hi, pls let me know your order number and Email address, i will help you to solve this problem..
My experiences are only positive. Good offer, quick dispatch from different camps in Europe. Simply class.
I bought a phone from Antiquechina2009 AKA Tomtop and the speaker failed. They gave me months of runaround and never did send a part that would cost pennys. The phone manufacturer eventually sent one and now my phone works again. I learned that Tomtop is a serial scammer and does not ship or ships empty boxes with a tracking number sometimes. False reviews common. Toxic company - stay away.
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Има много евтини неща, Но понякога много закъсняват, чакал съм 75 дни. И никой не отговаря на въпросите ти, много лошо. Не мисля че ще пазарувам повече от тях.
purchased a coded door lock, took forever to arrive. Once i got it i tested it seemeed to work. I installed the door lock and i could "unlock" it but it actually never re locked.
U purchased this as i had previously been broken into and this was a replacement and the time to receive the handle was bad enough and then for it not to re lock, even more hassle to begin with, I then emailed my issue and i am yet to get a reply and its been more than 1.5mths.
Completely dissatisfied.
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A wide range of products at low prices, a variety of payment options including visa and paypal and a fast postage delivery time make shopping with Tomtop an enjoyable and safe experience.
I ordered a drone & made the payment 24 hours ago. But the order have not been placed yet. No response for online support.
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The products are of good quality for a reasonable price. The shipments are free of charge. I bought there already a few times without any problems.
Já comprei por varias vezes e não me arrependo.
Vou continuar comprando. Remendo a todos.
Site realmente seguro. Produtos de excelente qualidade.
I purchased a product from Tomtop in December 20 2016.
It never arrived as of 17th March 2017
Contacted customer support many times via email without any reply from them.
I used their online chat service to contact them, but as soon as I told them my problem they terminated the chat.
If you buy from them you are most likely to lose your money!
They have contacted me and offered to pay me money to leave good reviews on here, I am sure this is so they can take more innocent peoples money!
I wholly recommend you do not buy anything from them!
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No communication, but good products at good prices. Once product leaves share house you have no idea where it is. If you message them there is no response.If there is a problem with the product you have to contact PayPal to sort it out.If they could fix this I would give them 5stars
I HAVE PURCHASE THESE TWO GYRO AND THEY ARE EXCELLENT. THE DELIVERY WAS GOOD ALL THE WAY FROM CHINA AND THE PRICE COMPETATIVE. I AM VERY PLEASED WITH THE PURCHASE AND I WILL BE BUYING OTHERS FOR MY SCALE RC AIRCRAFT. LANDINGS ARE JUST FANTASTIC. I HIGHLY RECOMMEND TOMTOP FOR SUPPLYING THE HOBBY EAGLE GYROS.
The product arrived in perfect conditions, very good and fast shipping, excellent service via e-mail by Tomtop staff.
I bought a drone from TomTop. But this drone did not fly because only three of the four engines are working properly. I asked TomTop how to send it back, but I have not received an acceptable solution. They just offered to send me 4usd for repair and that's it.
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Answer: Do not do business with Tom top. Stole $350 FROM ME! Failed to fulfill order and string you along with lies and fake shipping labels.
Answer: They have emailed Me back several times. Every time it was an excuse on why they can't give MW my refund
Answer: Simple answer is NO they will not refund your purchase. Doesn't matter what the reason is. Best bet is to go through your Credit Card if you can - I'm assuming you haven't purchased item yet. My story a while back is... I made a $5 purchase for a tackle box from TOMTOP through eBay. TOMTOP seems like they have several accounts under eBay. I have made a total of two purchases under their different accounts. Both items were for a tackle box. The first purchase was never received and waited 2 or 3 months (I can’t recall) for it to arrive as they described in the listing. TOMTOP’s customer service is excellent when they are selling or in the process of selling you an item. The problem starts when you have to make a claim or return an item. Well they kindly assured me to wait all the way until eBay’s money back guarantee was gone (I think this is within 30 days). I could’ve gone through my credit card for refund but since this was only $5 it was not worth it. Writing the bad review here was fulfilling to me. The second time I bought the tackle box from TOMTOP through eBay arrived quickly this time. The only difference was that they were under different Ebay account holders. I would have liked to leave them bad feedback but didn’t since I did receive the tackle box. Now why did I purchase from them the second time? It was because I didn’t expect to receive it and wanted to go through eBay for the money back and leave the bad feedback……………. Moral of story…. Don’t purchase from TOMTOP unless you can eat the loss.
Answer: Dear customer, don't worry about that.We will do our best to make you satisfied.Our service will help you.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviess. Shipping from TomTop is rather quick -- in my case it was only 8 days. What takes so much time is getting your defective product replaced or getting your money back -- in my case it was over 13 weeks. Good Luck.
Answer: Smart buyers who don't know about TomTop will read the 1-star reviews. It is no accident TomTop has so many: these are real customers with problem experiences. TomTop, like most Chinese sellers, pay customers to post good reviews of their products and many have employees who post positive reviews as well. If you buy from TomTop, chances are very good you will be writing another one of those 1-star reviews three or four months from now.
Answer: Dear customer, I am sorry to hear that, could you please take videos and pictures, then send them to [email protected]. Relevant service will help you.
Answer: Please, please, please start the complaints procedure now. Do not wait any longer, they lie and you will lose your money. They buy time and make phoney excuses. Read the good reviews of Tomtop again - you will spot similarities in the poor gramma and spelling - THEY ARE FAKE and planted reviews by Tomtop to offset the genuine complaints. DO NOT USE TOMTOP. I hope this helps you to be one of the lucky ones.
Answer: Dear customer, I am so sorry for that, we are trying to do and service better. We are glad to hear your suggestions and questions.
Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


Hi, pls let me know your order number and Email address, i will help you to solve this problem..