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TomTop

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TomTop Reviews Summary

TomTop has been reported to offer discounts, coupons, or other compensation in exchange for reviews. This has been shown to lead to biased or misleading reviews.

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California
1 review
0 helpful votes
Follow Rick M.
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After placing my order I soon came across a lot of negative reviews which made me a little nervous. However I received a great deal and I'm please with my purchase. They did take a long time to ship my order. With shipping being a major factor in business anything longer then a couple of weeks or even a week without an email can seem too long. I would give them 5 stars if they shipped my purchase faster or sent me an email as for the delay.

Date of experience: March 22, 2017
California
1 review
3 helpful votes
Follow AMANDA D.
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Very unhappy with TOMTOP. I purcased an item from them it cost 157.00 it was defective never worked. They promised for months to ship me another on never did. Finally they told me they would return my money if I shipped the item back to them (in China) the shipping would cost over $320.00. It was originally shipped to me from the City of Industry in southern California. No shipping charges. I am going to pursue this. I have been interview by an L. A new station. All I wanted was a replacement unit. Don't buy from them!

Date of experience: March 22, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

New Jersey
1 review
0 helpful votes
Follow Sonia C.
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Excellence, Affordable and very easy to use. And I'm so happy to have like this item that I bought the JJRC flighing with a camera

Date of experience: March 22, 2017
Romania
1 review
0 helpful votes
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I buy this product from Tomtop and is beyond my expectation. The delivery was on time (30 days) without paiyng extra cost.
About the product i can say that is very good.

Date of experience: March 22, 2017
Hungary
1 review
0 helpful votes
Follow Kovacs P.
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Recommended
March 22, 2017

I'm registration first from chinese sites here.
I am satisfied with the tomtop.com.
Fast delivery, good quality

Date of experience: March 22, 2017
Portugal
2 reviews
0 helpful votes
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Fast and quality
March 22, 2017

I bought several items at tomtop (smartphones, satellite receiver, etc.) and never, nver been dispointed. Excellent quality, honest prices and fast dellivery

Date of experience: March 21, 2017
Illinois
1 review
2 helpful votes
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Package lost
March 20, 2017

Recently I bought some things from this seller, and I received only 1 package out of 2 I emailed customer service and to make long story short they told me that I was on my own that I need to search with carrier on what happened with my order, first time buying from here and will be the last.

Date of experience: March 20, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Germany
1 review
0 helpful votes
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TomTop
March 21, 2017

My experiences are only positive. Good offer, quick dispatch from different camps in Europe. Simply class.

Date of experience: March 20, 2017
Thailand
5 reviews
7 helpful votes
Follow burton s.
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I bought a phone from Antiquechina2009 AKA Tomtop and the speaker failed. They gave me months of runaround and never did send a part that would cost pennys. The phone manufacturer eventually sent one and now my phone works again. I learned that Tomtop is a serial scammer and does not ship or ships empty boxes with a tracking number sometimes. False reviews common. Toxic company - stay away.

Date of experience: March 20, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Bulgaria
1 review
0 helpful votes
Follow Diyan S.
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Има много евтини неща, Но понякога много закъсняват, чакал съм 75 дни. И никой не отговаря на въпросите ти, много лошо. Не мисля че ще пазарувам повече от тях.

Date of experience: March 19, 2017
SHAWN G.
Australia
1 review
2 helpful votes
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purchased a coded door lock, took forever to arrive. Once i got it i tested it seemeed to work. I installed the door lock and i could "unlock" it but it actually never re locked.

U purchased this as i had previously been broken into and this was a replacement and the time to receive the handle was bad enough and then for it not to re lock, even more hassle to begin with, I then emailed my issue and i am yet to get a reply and its been more than 1.5mths.

Completely dissatisfied.

Date of experience: March 19, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Australia
1 review
0 helpful votes
Follow Larissa M.
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A wide range of products at low prices, a variety of payment options including visa and paypal and a fast postage delivery time make shopping with Tomtop an enjoyable and safe experience.

Date of experience: March 19, 2017
India
1 review
3 helpful votes
Follow Yogesh H.
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Fraud
March 19, 2017

I ordered a drone & made the payment 24 hours ago. But the order have not been placed yet. No response for online support.

Date of experience: March 18, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Germany
1 review
0 helpful votes
Follow Peter C.
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The products are of good quality for a reasonable price. The shipments are free of charge. I bought there already a few times without any problems.

Date of experience: March 18, 2017
Brazil
1 review
0 helpful votes
Follow RUBENS P.
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Já comprei por varias vezes e não me arrependo.
Vou continuar comprando. Remendo a todos.
Site realmente seguro. Produtos de excelente qualidade.

Date of experience: March 17, 2017
GB
1 review
4 helpful votes
Follow Ian H.
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I purchased a product from Tomtop in December 20 2016.
It never arrived as of 17th March 2017

Contacted customer support many times via email without any reply from them.

I used their online chat service to contact them, but as soon as I told them my problem they terminated the chat.

If you buy from them you are most likely to lose your money!

They have contacted me and offered to pay me money to leave good reviews on here, I am sure this is so they can take more innocent peoples money!

I wholly recommend you do not buy anything from them!

Date of experience: March 17, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

Washington
1 review
0 helpful votes
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Good price
March 17, 2017

No communication, but good products at good prices. Once product leaves share house you have no idea where it is. If you message them there is no response.If there is a problem with the product you have to contact PayPal to sort it out.If they could fix this I would give them 5stars

Date of experience: March 17, 2017
GB
1 review
0 helpful votes
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TOMTOP DISTRIBUTOR
March 17, 2017

I HAVE PURCHASE THESE TWO GYRO AND THEY ARE EXCELLENT. THE DELIVERY WAS GOOD ALL THE WAY FROM CHINA AND THE PRICE COMPETATIVE. I AM VERY PLEASED WITH THE PURCHASE AND I WILL BE BUYING OTHERS FOR MY SCALE RC AIRCRAFT. LANDINGS ARE JUST FANTASTIC. I HIGHLY RECOMMEND TOMTOP FOR SUPPLYING THE HOBBY EAGLE GYROS.

Date of experience: March 17, 2017
Italy
1 review
0 helpful votes
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The product arrived in perfect conditions, very good and fast shipping, excellent service via e-mail by Tomtop staff.

Date of experience: March 17, 2017
France
1 review
3 helpful votes
Follow Stephane M.
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Very bad experience
March 17, 2017

I bought a drone from TomTop. But this drone did not fly because only three of the four engines are working properly. I asked TomTop how to send it back, but I have not received an acceptable solution. They just offered to send me 4usd for repair and that's it.

Date of experience: March 16, 2017
shamy z. TomTop Rep
over a year old

Hi, pls let me know your order number and Email address, i will help you to solve this problem..

From the business

Tomtop: Online shopping for RC helicopter, RC toys, tablet pc, cell phones, home decor, women dress, cameras, test equipment and sporting goods with a worldwide free shipping!


tomtop.com
Shenzhen, GD, China
+141
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