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TollFreeForwarding Reviews Summary
The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.
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I am a business person and have been using this company for over three years now and love them. The pricing is good and customer service has always been responsive. I own two ecommerce websites and use a separate toll free number for each. Good call quality and never experienced a dropped call. I would highly recommend them.
This company is not reliable. People be aware of them. They do not reply emails, Continue keep charging you, you cannot cancel account. They do not refund. Very disappointing, I agree with rest of community, and think they are scamer. Just want to advise, be aware and alert.
Unfortunately, this company is most likely a scam. My account with them was immediately suspended and my credit card charged.
Horrible Horrible Horrible. I have been trying for months to get my account canceled but no luck while these guys are billing me every month. I will be calling my bank and also the Better Business Bureau to report.
Liars al. They don't get your cancellation, take your money, no way to get mail from them. DON#T USE THEM if you want a reliable business
A website which is completely against the terms. If you try their free trial and enter your details - u cancel or u don't they still charge you per month. Over and above they also send lots of unwanted test calls from the other users. After subscribing you may get a call saying - "Is this Police station" or "Can you take a note of my order - i would like to order for large pizzza" etc etc.
Do not do business with these guys! They are such a jerk and liars!
If you have spent very little during the month. They will cancel your account without giving you any reasons, and just post violations in their terms and conditions.
Unbelivable, I thought they are good as they have a very decent website and came out top in google search.
TollFreeForwarding.com is not cheap - If you Google "800 number forwarding" the first entry you get is TollFreeForwarding.com. It's a good website - simple easy to use. Their phone based customer service was friendly, helpful (although definitely a call center in India). The only problem with these guys is the price. Their cheapest monthly rate for setup (free), an 800 number (actually 877,888 or 866), and 200 minutes of service was $20. And additional minutes were 7 cents each. Note: it was very difficult to figure out what they were charging on their website, so I had to call them.
I didn't do much shopping around, but I did check out Office Depot's program:
http://officedepot.telecomsvc.com/tollfree/index.asp
Although the Office Depot program is through a broker (http://accessline.com/) and their website is poorly designed, a call to their customer service dept revealed a much cheaper service. Their basic rate was $5 per month (no additional fees) for 100 minutes and additional minutes were 5 cents each. I had my 888 number up and working in 5 minutes. Now, I don't have any experience with their customer service in case something goes wrong. And supposedly I can upgrade my plan to include more minutes anytime but I haven't tried it yet. But on the surface, it certainly seems like tollfreeforwarding.com is not a good deal for 800 number forwarding.
From the business
A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members