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TollFreeForwarding

3.5

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TollFreeForwarding Reviews Summary

The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
18
value
17
quality
15

We monitor reviews for authenticity

France
1 review
3 helpful votes
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Great Experience
March 13, 2016

I was amazed by the instant activation, fast response and clear explanation from the customer service. Keep up the good work and many thanks.

Date of experience: March 13, 2016
Mexico
1 review
5 helpful votes
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Good prices, excellent quality, excellent customer service, congratulations to tollfreeforwarding, I recommend it widely!

Date of experience: March 11, 2016
Singapore
1 review
3 helpful votes
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They are quite prompt in resolving customer issues and that to me is by far the quintessential aspect of any service.

Date of experience: March 9, 2016
Canada
1 review
3 helpful votes
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We are a new customer/company, but I have to say from the moment I called up and spoke to Rozlyn who walked me through the process and options I was very impressed. Then she introduced me to my account manager Steven Adkins and he has been there immediately to answer my questions and offer support. We chose a vanity name so keep in mind it will take about 5 days to clear, but Steven updated me immediately when it had. If you want a regular toll free number I believe they hook you up right away. I would definitely recommend this company. Customer service is so important to us. Thank you www.wellness.com.ky

Date of experience: March 9, 2016
GB
1 review
4 helpful votes
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I have used Tollfreeforwarding for the best part of 5 years and they have been nothing short of spectacular. I have used all facets of their services to the fullest extent and they never fail me in anyway. I personally have befriended Jeremiah Santos (my personal customer service manager) and he solves all my issues promptly and with a great attitude... a fantastic way to approach customers!

I would recommend Tollfreeforwarding for all your telephonic business needs.

Raymond Levine

Trdpacific

Date of experience: March 9, 2016
Canada
1 review
3 helpful votes
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This service help my company a lot
I can get any number I want in minute
I can get any country phone numbers

Date of experience: March 9, 2016
Texas
1 review
2 helpful votes
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Impeccable
March 9, 2016

Totally blown away by the level of customer service I received from "Josh", when contacting Tollfreeforwarding and setting-up a toll-free phone number. All of my questions were answered, I got what I called for and wasn't coerced into purchasing additional items... what a concept!
Thanks again Josh.

R. Prince

Date of experience: March 8, 2016
Georgia
1 review
3 helpful votes
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I am writing to let everyone know how pleased I have been my rep's personal approach to customer service and with the Toll Free Forwarding service in general. They made the whole setup process super simple and I truly appreciate my reps responsiveness to the changes we have asked of him over time. We love having the option to route calls to various phones and it has streamlined our reservations process greatly. I highly recommend your company to anyone that is considering using an 800 number!

Date of experience: March 8, 2016
NL
1 review
1 helpful vote
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GREAT SERVICE
March 8, 2016

I have been using Toll Free Forwarding for a while now and find their service to be fantastic. No fuss, no hassle, and ALL requests are replied to in a timely manner. Will use them every time we need such a service.
Steve Dawson

Date of experience: March 7, 2016
North Carolina
1 review
2 helpful votes
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I have used Toll Free Forwarding for my business for over a year. The staff were very friendly and accommodating in the beginning, explaining how the process worked and making it easy to get started. I was recently contacted about switching to a different billing plan that would save me about 35% in base fees. I appreciate Toll Free Forwarding for providing a great service and for being cost conscientious on my behalf.

Date of experience: March 7, 2016
Delaware
1 review
3 helpful votes
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Outstanding service!
September 17, 2015

I had a very serious and sudden need to acquire local access numbers in several International cities for our conferencing lines here in the US. After contacting TollFreeForwarding and running through the quick account setup we were able to run an evaluation in Leiden, Netherlands that completed flawlessly. In 24 hours I had numbers up in running in a dozen countries across Europe and South America. I honestly went from major headache to complete success in one day. My employers were thrilled. We went live in April and now it is September and I not received a single complaint from anyone at all, the service has been completely stable and reliable.

Date of experience: September 17, 2015
Canada
1 review
3 helpful votes
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We used Toll Free Forwarding to route calls made to recognizable New York and Santa Monica numbers provided by ToolFreeForwarding through to reception in Canada. The TollFreeForwarding accounts were very easy to set up online and worked really well. Everybody at Toll Free Forwarding has been helpful.

Date of experience: August 28, 2015
Panama
1 review
3 helpful votes
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THE BEST OF SERVICE!
August 26, 2015

I needed a florida number and witht he assistance of Blade a customer service agent i was able to get the line working perfectly for the trial period while i was trying to reach potential employers who requested a Miami number, the service and the connection was perfect! I got my old job back so i didnt need the number any longer but whenever i do need this type of service i will call Blade who was courteous and great in helping assure that everything went perfect. Thanks Blade you are awesome!

Date of experience: August 26, 2015
India
1 review
3 helpful votes
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TFF is Apple of VOIP & TFN industry. It's services are platinum. Customers are treated with Highest Level of Courtesy. If customer faces any problem, they even even give them Free Benefits. Then offcourse, Apple is a not cheap affair & TFF is worth every penny you spend.

Date of experience: June 2, 2015
India
1 review
2 helpful votes
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TollFreeForwarding in simply Incredible!

Amazing quality & service, Highly customer oriented & quality concious company. I have been dealing with them from last 6 months & never faced any issue, not even a single issue, never seen any down time or voice breakage. Absolutely Amazing.

Keep up the good work guys.

Regards,
Vaibhav Gupta
V2Serve

Date of experience: May 27, 2015
Illinois
1 review
3 helpful votes
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I really can't express my past frustration with obtaining international service. Once I found out about tollfreeforwarding all my past worries on how to provide international toll free went away. They have been able to provide service to all countries I needed and with the addition of being able to do IVR recording it just made it more convenient. Anytime I have had a need Steve Adkins has delivered in a timely fashion.
Thanks Tollfreeforwarding!

Date of experience: May 20, 2015
Virginia
1 review
3 helpful votes
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Recommended by a client I contacted tollfreeforwarding.com and my first contact was Victor Cooper.
Our conversation was very pleasant from the first minute on. I explained what we want and Victor guided me with patience and knowledge through all the features, his company is offering.
He took care that our business number got transferred from the ‘other' provider. It was a pleasure to communicate with him, he responded quickly and always with answers to the point.
How often do we find that these days?
I was deeply impressed and very satisfied about Victor Cooper and I already recommended him and tollfreewarding.com to other clients.
I gladly give him a 5 star rating for his service.
Compliment Victor.

Date of experience: May 20, 2015
District of Columbia
1 review
3 helpful votes
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Service is a very easy way to provision multiple local numbers in various geographies. We use for our clients and its quite seamless. In addition to a very clean UI for self care, we also have a super attentive AE - Steve Adkins - who makes all the difference. 5 stars here.

Date of experience: May 19, 2015
India
1 review
1 helpful vote
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I am very much satisfied with the services given form toll free forwarding. Specially to my account manager Steven Adkins. He is such a down to earth man to work with. Whenever i had any problem he is the one to resolve all my quarries & my problems. I am into this industry from last 15 years & i am proud to say that Its the best professional company i have ever worked with.

Date of experience: May 18, 2015
Mexico
1 review
2 helpful votes
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Excellent Service
May 18, 2015

Our experience with TollFreeForwarding has been really grateful always providing us a good service. Steven Adkins has always been flexible and willing to adapt the processes to our needs.

Date of experience: May 18, 2015

From the business

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!


tollfreeforwarding.com
Founded in 2002
Los Angeles, CA, United States