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TollFreeForwarding

3.5

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TollFreeForwarding Reviews Summary

The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
18
value
17
quality
15

We monitor reviews for authenticity

India
1 review
2 helpful votes
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tollfreeforwarding.com is very good, quick and responsive company, there quick response to the queryz make me impressed.
Victor Cooper you are very good I really appreciate your patience and kindness towards customers.
Voice quality of tollfreeforwarding.com is amazing, you cannot compare the voice quality of tollfreeforwarding.com with anyone else becuz best is always best.
Thanks
Pankaj setia

Date of experience: May 16, 2015
Israel
1 review
1 helpful vote
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I've been using Tollfreeforwarding services for a while, their customer care is extra ordinary very fast, smart representatives, very helpful.
Their call recording feature is reliable and the account management system is easy to use.
I would recommend them for any one needed forwarding calls services.
Eyal Eldar

Date of experience: May 8, 2015
NL
1 review
3 helpful votes
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Our company had focused on the U.S. market for so long, that we really needed answers about how to get started providing toll-free numbers across oceans. Our customer service representative Steven A. Was proactive in helping us get the information we needed every time. The numbers abroad were easy to set up, and Steven's continues to provide quick assistance wherever needed. Thank you Steven@ TollFreeForwarding!

Date of experience: May 7, 2015
California
1 review
4 helpful votes
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Superb customer service. It is an absolute pleasure working with Steve and your company. Exceptional service and extremely attentive to every detail and request. The follow up is great. When I call your company I feel like I am talking to an old friend. I give TollFreeForwarding the highest ratings possible in every area. Thank you!

Date of experience: May 7, 2015
GB
1 review
1 helpful vote
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Since joining TollFreeForwarding we have had nothing but great service, the team are very attentive and have been extremely helpful with any queries we have had. I would recommend anyone who is looking for international numbers to speak to TollFreeForwarding!

Date of experience: April 30, 2015
Maryland
2 reviews
11 helpful votes
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Scammers
April 27, 2015

This Indian guy tried to move files from my computer into their own computer, pretending to help. When I stopped him and refused payment, he started cursing at me. Calling me MF! He refused to give his name or his id number.
This is not a legit company! It's a huge scam. Careful, who you give your info to.

Date of experience: April 27, 2015
California
1 review
2 helpful votes
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I'm so pleased with the service I receive from tollfreeforwarding.com. Their customer service reps are always professional and helpful. I'm grateful to receive such an excellent service at a great price.

Date of experience: April 22, 2015
Texas
1 review
0 helpful votes
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My company has used TollFreeForwarding for more than 3 years now with success. Support representatives have always been helpful and informative. Thanks for offering a helpful service!

Date of experience: April 10, 2015
Canada
1 review
2 helpful votes
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Our organization has been working with TollFreeFowarding for over 2 years now we have been nothing but happy with the service that we receive from the TFF team. I find their interface intuitive and easy to navigate when configuring our needs. When I have had to reach out to the support team, they have been prompt, knowledgeable and friendly. I can rest easy knowing that TollFreeForwarding is working to get us the best service at a very reasonable price. I would highly recommend them for your organization's needs.

Date of experience: April 2, 2015
Canada
2 reviews
2 helpful votes
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We have used Toll free forwarding's services for over a year. They have been outstanding in their customer service on all occasions. They have proven to be one of the easiest organizations to consistently work with.

Date of experience: April 2, 2015
GB
1 review
2 helpful votes
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We work with Toll Free Forwarding already more than one year and we are satisfied with their provided service and the fees are very competitive. Toll Free Forwarding was suggested by one of our partners, but of course as any company, firstly we made a research among other providers, but at the end, no one was so competitive as them.
The range of possible phone number locations is very extensive and for international business this is very useful that we can use one provider for different phone numbers.

Also all the best words we can say about the customer service. They always replies fast and professional. Even if there is any problem, we have solve it very quickly.

We can definitely suggest this provider, based on our actual experience!

Date of experience: April 2, 2015
New York
1 review
5 helpful votes
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By far, every experience with TTF has been with people who quickly worked through requests and arrived to resolutions to my needs. Priced fairly and supported well throughout. Overall in the last few years I've had nothing but pleasurable experiences with TTF and my Toll Free number has been a significant part of the business. Choose to work with a company that cares about meaningful relationships with their clients.

Date of experience: April 1, 2015
India
1 review
5 helpful votes
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Good Service
April 1, 2015

We have been using Toll Free Forwarding for almost a year and We have had absolutely no issues with this company like services, whenever I approach for support over the mail or phone getting a quick response from this support team. We are happy to use this service from Tollfreeforwarding.

Date of experience: April 1, 2015
GB
1 review
7 helpful votes
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Just the best
March 28, 2015

I was going to go with them as a test to see if they were good now i am a full time client with them as they offer simply just the best there is they are fully knowing of the voip and i have a proplem with it not working with my phone number they fixed it stright away also my voice mail was not working the fixed it within 2 mins they are the best

They site is just the best welll planded out and very desgined site they control panel is very easy to work with
I was up and runing in about 4 mins

Date of experience: March 28, 2015
Michigan
2 reviews
7 helpful votes
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We recently started using this company for our business needs. The employee I spoke with over the phone was extremely polite. I explained to him what I was looking for, he assessed my needs and we progressed from there. I expressed to him that If possible, I would like for a person with an accent to record my message. He went above and beyond to fulfill my request. I received both a phone call and email from him after everything was said and done to notify me of new changes and make sure I was happy. I would highly this company, they were an absolute pleasure to do business with!

Date of experience: March 26, 2015
Colombia
1 review
12 helpful votes
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Stay Away from this rip off!
The free trial was amazing, then after I finally decided to keep the number, they started charging me DAILY a number of non required services and whatnot. They would charge me about 40$ A DAY! If you want to save money this is definitely NOT an option.

Date of experience: December 28, 2014
Texas
2 reviews
8 helpful votes
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I have been using Toll Free Forwarding for almost a year and I have had absolutely no issues with this company. I even got a little behind on my payments, and two reps called me back a few times and were more than curious. I have had a hard time reaching them to settle my account. But nothing bad to say about this company. 5 Stars

Date of experience: December 9, 2014
Oregon
1 review
14 helpful votes
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THIS IS A SCAM OPERATION! I receive harassing telemarketing calls at least 5 times a day from various numbers. Within the last 20 days I've received 42 calls from 14 different numbers that I've directly traced back to this company. I'm sure there are more that have had their trails covered as "unknown" callers.

Date of experience: August 15, 2014
Texas
1 review
12 helpful votes
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You telemarketers use this service to call and harass people 4 & 5 times a day. And then when we call right back to try to get it stopped, we get a tollfreeforward message that this number is no longer in service & that we can purchase the number. The latest number in question is *******978. I wish you could tell me who used this number on 7/11/14@ 6:34,6:41,7:06,7:11,7:15 PM. How can you call that many times on a number not in service? And I am on the donotcall list which means nothing. It shows up as out of area.

Date of experience: July 17, 2014
Brazil
1 review
19 helpful votes
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! SCAM ALERT!
May 28, 2014

! SCAM ALERT!
They force you to give your credit card information (including CVV) to get the FREE TRIAL, then it is impossible to cancel before they start charging your credit card limit away. It is a nightmare...$#@!

Date of experience: May 28, 2014

From the business

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!


tollfreeforwarding.com
Founded in 2002
Los Angeles, CA, United States