Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TollFreeForwarding

TollFreeForwarding

3.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate TollFreeForwarding?
grey stargrey stargrey stargrey stargrey star

TollFreeForwarding Reviews Summary

The company demonstrates a mixed reputation based on customer feedback. Positive aspects include commendations for reliable service, effective call management, and responsive customer support, with several customers praising the ease of setup and overall functionality. However, significant concerns arise regarding transparency, with numerous complaints about misleading pricing, aggressive billing practices, and inadequate communication during account verification processes. Many customers express frustration over perceived scams related to free trials and hidden fees. This dichotomy suggests a need for the company to address transparency and customer trust to enhance its overall service experience.

This summary is generated by AI, based on text from customer reviews

service
18
value
17
quality
15

We monitor reviews for authenticity

Israel
1 review
0 helpful votes
Follow Joshua N.
Unfollow Joshua N.
Share Review
Report Review

Excellent service
September 3, 2019

Call forwarding works as promised. Easy to use and set up. Clear sounds. Emails alerting you to voice mail is great. Customer service is very courteous and helpful.

Date of experience: September 3, 2019
Italy
1 review
0 helpful votes
Follow Marcella Y.
Unfollow Marcella Y.
Share Review
Report Review

Exellent
September 3, 2019

Have a numbwr telephone in a country also if i do not live there, but my job involve also this country is really helpfull.

Date of experience: September 3, 2019
California
2 reviews
0 helpful votes
Follow Nusieba I.
Unfollow Nusieba I.
Share Review
Report Review

Worse company
August 16, 2019

They are thieves, do not deal with them. They stole my refund and they did refuse to refund me my money... Worse company ever... Please be aware... Please find another company. They have a very bad customer services and agents... I am in process of suing them... Be aware guys!

Date of experience: August 16, 2019
Michael Z. — TollFreeForwarding Rep
over a year old

I am sorry but we can only issue refunds of credit card payments to the same credit card that the payment was made on. Even if card is blocked or closed or cancelled, if refund is issued on a card, then bank is liable to refund you the money into some bank account. Typically such transactions are flagged to the corresponding bank operators and they will confirm with you once and they will refund you the amount manually. No issues. Every bank is liable to keep history of last 10 years card and account transactions of transactions for this purpose only.

California
1 review
0 helpful votes
Follow Johnny H.
Unfollow Johnny H.
Share Review
Report Review

Great service.
July 19, 2019

So good, so far thank you! ******************************************************************************************************************************************************

Date of experience: July 19, 2019
Canada
1 review
0 helpful votes
Follow Hanna V.
Unfollow Hanna V.
Share Review
Report Review

Amazing service
July 19, 2019

Highly recommended, easy setup, professional customers service.
So far never had any problems. Thank you!

Date of experience: July 19, 2019
Canada
1 review
0 helpful votes
Follow Laura G.
Unfollow Laura G.
Share Review
Report Review

Overcharges
June 5, 2019

My agreement for 1 virtual number was 9USD per month for 300 min. For 2 months only (April 6 2019 - June 5) they charged me already 39.44 for a total of 744 minutes. In May only 4 times:
May 01 2019 9
May 18 2019 9
May 27 2019 10.1
May 30 2019 2.34

Date of experience: June 5, 2019
Michael Z. — TollFreeForwarding Rep
over a year old

Hello Laura, sorry to hear about your experience. Was it just that you didn't expect to have as much traffic as you ended up receiving? We have over 60k satisfied customers on plans just like yours. Please feel free to reach me directly to discuss at [email protected]. I don't know which account is yours from the information provided but would be happy to investigate.

Hungary
2 reviews
0 helpful votes
Follow Laszlo A.
Unfollow Laszlo A.
Share Review
Report Review

The system itself looks good, simple and not expensive but, I had no chance to use it.
My only dislike is so far that unknown numbers keep calling me and if I wouldn't be careful enough I answered the calls for my financial disadvantage...

Date of experience: May 6, 2019
GB
1 review
0 helpful votes
Follow Emma S.
Unfollow Emma S.
Share Review
Report Review

Thank you to tollfreeforwarding to providing an excellent service and professional, courteous customer service. You enable me to keep in touch with my loved ones who are the other side of the world. The call quality is always perfect and any enquiries or questions I have had, have been answered immediately, and exceptionally well by your well trained, polite staff! Sincerely thank you!

Date of experience: April 12, 2019
Romania
1 review
0 helpful votes
Follow Iulian J.
Unfollow Iulian J.
Share Review
Report Review

Awesome experience
April 9, 2019

Great support and complete development for every request. Thank you again to entire team! Kind regards!

Date of experience: April 9, 2019
Canada
1 review
3 helpful votes
Follow Erin W.
Unfollow Erin W.
Share Review
Report Review

The online tool provides a lot of features that I like. However, I am in a trial period for 3 days, and my account has been suspended for 4 times. Now they told me that I have to submit a copy of your government issued ID (front and back) and a copy of the credit card (front and back). I am not very comfortable doing that.

Date of experience: April 2, 2019
Texas
1 review
0 helpful votes
Follow tresdmir a.
Unfollow tresdmir a.
Share Review
Report Review

Rude customer service
March 29, 2019

Customer service is very rude. I found out someone was using the phone number i was paying for in tollfreforw... and called their customer service. The woman on the phone seemed she jsut woke up and instead of being polite and helping me understand what the issue was, she ended up telling: "I think I was clear before, someone was assigned to your phone number 9 months ago, i can give you a new phone number if you want but if you dont take the new phone number today you are on your own". Instead of being helpful and friendly she ended up raising her voice to a paying customer... SOrry you just lost a client... i didnt even want to cancel my service but after this experience, im gone...

Date of experience: March 29, 2019
Ecuador
1 review
0 helpful votes
Follow Deborah S.
Unfollow Deborah S.
Share Review
Report Review

Personal experience
March 10, 2019

I am very pleased with the site, especially the customer service! They really go out of their way to help you.

Date of experience: March 8, 2019
Australia
1 review
1 helpful vote
Follow Tracy A.
Unfollow Tracy A.
Share Review
Report Review

Tracking - too many web choices
March 9, 2019

I had a card left, it had an item number, phone number, but no website to find where my parcel had been left. I put my item number into one of the many Toll websites that google came up with, it told me to download parcel tracker, I did and ended up with ASK taking over my homepage. Eventually later in the afternoon i was able to phone the number and got the info that I couldn't get of the internet.

Date of experience: March 8, 2019
GB
1 review
0 helpful votes
Follow Stephen D.
Unfollow Stephen D.
Share Review
Report Review

Extremely convenient set up, Quality product and service, Competitive pricing structure with assistance when required.

Date of experience: March 8, 2019
GB
1 review
0 helpful votes
Follow Lucy F.
Unfollow Lucy F.
Share Review
Report Review

This is a lifeline
March 9, 2019

My husband is an inmate in the Texas department of corrections and I live in the UK. We are able to speak to each other simply because of this wonderful service. It's also very reasonably priced.

Date of experience: March 8, 2019
South Africa
1 review
1 helpful vote
Follow Ralph N.
Unfollow Ralph N.
Share Review
Report Review

Blade and Adonai are professionals who understands the application walk around better and ready to assist all the time.
For the first time i am very comfortable letting Blade speak directly with my customer to offer them best pricing solution.

Date of experience: February 5, 2019
Israel
1 review
0 helpful votes
Follow Simone C.
Unfollow Simone C.
Share Review
Report Review

Very good service
February 6, 2019

I had to change the ivr messaging box for the Tollfreenumber and it was done by your team on an excellent way. Thank you so much!

Date of experience: February 5, 2019
Spain
1 review
0 helpful votes
Follow june P.
Unfollow june P.
Share Review
Report Review

EASY STRAIGHT FORWARD
February 2, 2019

I use it as any other telephone, it is so clear, it is actually clearer than my home phone. Love it.

Date of experience: February 1, 2019
India
1 review
0 helpful votes
Follow Gurbinder B.
Unfollow Gurbinder B.
Share Review
Report Review

Toll free forwarding is good
February 2, 2019

Toll free forwarding is good but complicated in setting up voicemail etc. I have not been able to setup after going through all tutorials as well.

Secondl one cannot see the incoming call phone number. It only shows my own number as incoming so one has to take all calls without identity.

Date of experience: February 1, 2019
Spain
1 review
0 helpful votes
Follow Ralf M.
Unfollow Ralf M.
Share Review
Report Review

Great price, great Customer service
February 2, 2019

Had a great experience. Needed 4 international 800 nrs. Great service, set up in 2 days and great price. Works perfect.

Date of experience: February 1, 2019

From the business

A TollFreeForwarding.com virtual phone system delivers your calls to any phone in the world. Voicemail, Auto Attendant and more. Free Trials available!


tollfreeforwarding.com
Founded in 2002
Los Angeles, CA, United States