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The company enjoys a generally positive reputation for its unique subscription boxes filled with a delightful variety of Japanese snacks, praised for their quality and reliable, fast shipping. Many customers appreciate the thematic approach and informative booklets included with each box, enhancing their experience. However, concerns arise regarding customer service, particularly issues related to auto-renewals and a lack of responsive support when problems occur. While many customers express satisfaction with the product, frustrations about billing practices and inadequate assistance suggest a need for improved customer service protocols to enhance overall satisfaction.
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After several months of subscribing, we ate still having lots of fun trying new snacks from Japan each month. Each unboxing is like a birthday or Christmas! If you are a foodie who is frustrated at not being able to travel to Japan to experience their wonderful cuisine, this is a fun foodie monthly treat!
Comfort Jap snack for everyone! Nothing to say because the box is really good! I recommend that everyone try this!
Tokyo treat is great. Fantastic selection of snacks, fast delivery and for a good price. It's a subscription I'll definitely be keeping and a must for fans of Japanese treats
I'm so happy, I'm happy with all the snacks that my box have every month. I'm so gratefull too, because I Love KitKat and, write for have some extras it's so cool. It's an experience. Thanks Tokyo Treat.
A good variety of different Japanese snacks and candy, I personally enjoyed it! Definitely would recommend.
Arrived really quickly, lots of fun snacks, and some really weird ones... exactly what I signed up for! Love, love love.
I like how Tokyo Treat puts so much thought on each subscription box. I am thankful for the two extra packs of KitKat. The size of some snacks look very small. I would like to have a box with DIY candies in one of the boxes.
Was charged without me knowing and the amazing customer service that they have would not get back to me to top it all off do not buy they just try to rip you off and make it like it is your own fault!
Customer service is atrocious at the time of this it is June 2021 and I'm still trying to resolve a missing July crate from 2020. If it wasn't for their customer service I might actually recommend them but it is your gamble. Switched to Japan crate and they at least refunded a missing crate in about 3 months.
Also to note they will block you on social media and delete your messages if you try to complain publicly.
After last month's box i gkt hooked! Ought another one 1and it arrived today all snacks are really tasty and they change each month so you can never get bored it's definitely a cool way to try my new snacks and I definitely recommend it
Tokyo treat provides monthly curated boxes of amazing snacks from Japan, each month has a theme and bases its snacks on that, that means each month there's something new to look forward to!
It's almost perfect! The only thing I wish I could change is the shipping method. It's express only so I can't get lower cost shipping even though I'm totally okay with waiting.
But the contents of the box and the customer support are absolutely top notch. Huge fan and I won't be stopping my subscription anytime soon! If you're thinking about getting it just do it. It's absolutely worth it when you open up your box to all those yummy goodies! :)
Despite being on a higher price scale, the subscription is worth it. Especially with ones who want to try something new and different.
Tokyo treat is a reliable source of both interesting and new treats that you may not have tried before. It is like Christmas every time I get a box. In the past the shipping took for ever but was free and now the shipping cost money but the box gets to you lightning fast. Honestly I prefer how it is now. At the end of the day as long as i get to fry some new kit Kats I'm excited. Thanks Tokyo treat!
I got a lot of delicious snacks in my box and the delivery was super fast! You also get streak points for more goodies on Japan Haul so that was pretty cool.
Absolutely recommend TokyoTreat every month has a new mix of treats you get to try that you wouldn't get to any other way. You get a great amount for the price.
Every snack is a new experience, the problem was with the customs in my country, so you have to check that before ordering but everything was fine at the end
Is the first time I try Tokyo Treat snacks and literaly i jusy fall in love with the snacks and the delicious flavours the have, just incredible and amazing!
Answer: It is one of the worst ones out there. If anything goes wrong they refuse any sort of customer service. No refunds, no placements even if the box never arrives.
Answer: It usually takes days to get a response & only through email. Quite frustrating.
Answer: I had both TokyoTreat and a similar service at the same time, and I consistently found the value and variety of TokyoTreat to be better than the other subscription.

