TokyoTreatReviews 731

I've been a faithful subscriber to Tokyo Treat for nearly two years without issue. However, they've used the COVID-19 pandemic to turn their company into a scam.

For context, my May box shipped on April 13th with an expected ETA of 3-5 weeks. At the end of that time, I contacted Tokyo Treat to let them know it never showed. This was after they charged me an extra $5.00 without consent to track the package, and then never provided tracking. They asked me to wait 2 more weeks.

2 more weeks go by, and the box still hasn't arrived. So I contact them again, now asking for a refund. They again ask me to wait. This box has been missing for 2.5 months now and they can't tell me where it is.

Their customer service team also refuses to do anything, instead answering with lies and copied/pasted responses. Be especially wary of any replies you receive from Selly or Kartini.

After repeatedly asking to escalate the issue to a manager, I still haven't gotten my money back. They also refuse to cancel the remaining unshipped boxes on my account.

I have been forced to file a complaint with the BBB and dispute the charges on my credit card.

You can also see how quickly they turned to scamming customers by the staggering amount of fake reviews on this website. All you need is an email address to sign up.

So I placed an order for a 3 month gift subscription but I misunderstood where I was to enter the recipients info, and the email to claim my gift came to me instead. Within an hour of placing that order, I tried to cancel, but their steps to do so do not even take you to any page resembling their illustrations with a cancellation "button" - only a summary of the order. Finally after multiple tries their "customer portal" - which by this time felt like a more apt name would be "customer portal to a black hole", it said the order was cancelled, so I made a new order with the correct info - but no refund for the $100.34 for the 1st one. Attached is a screenshot of their latest response from customer service. This is THE most unbelievably insane statement I've ever heard From a company before.

They took my money and refuse to ship boxes I paid for because I tried to get a refund from my credit card company after they renewed my subscription at a price I didn't agree to, without any warning, and with completely useless robot outsourced help.

Again, to be clear, they have $360 of my money, and have shipped me only two boxes from it. They sent documents I never saw to my credit card company to induce them to not issue a refund either.

Just received my first premium box through #tokyotreat. I am very impressed, there a6te so many interesting things to look through and I look forward to the taste tests! The box is literally packed with things, and the sakura theme odd this month's box had some fabulous things to try that you just wouldn't otherwise see in the UK. I also love that the sister sites ( e.g. nmnl etc) are connected so you can really indulge your Japanese product fantasy! Thoroughly recommended.