TobiReviews 853

Ich habe meine Bestellung erhalten. Leider hat nur ein Kleid gepasst den Rest habe ich zurückgeschickt.

Customer Service has been very helpful whenever I reached out.

It was fine. Regular shopping experience. I don't like how you cannot return things for money though.

So pleased the dress I ordered for my daughter was delivered so quickly. It's lovely and true to size.

Quick and easy I am very happy with my experience!

Quick and easy I am very happy with my experience!

Good quality for price, a bit long for height and low-cut

I need to change the size of my pants. The size of my pants were too small.

Website sent me to the NZ site - thankyou. Easy to use. Great selection. Super fast delivery!

The experience was Great! I loved the dress so much

BEWARE of this company! This is the first and last time I will ever buy from TOBI. I placed one order of clothing for a few items, and the next day I checked my bank statements/email receipts and saw that I was charged twice for the same exact order (so I basically paid for two of everything I originally ordered). I reached out to customer support via email (they have no customer support phone line listed), and instead of receiving help for taking care of the duplicative order, the "billing agent" communicating with me over email said they had no obligation to help me and that I must have just been "impatient" and clicked the "submit" button twice upon checkout, which is why I was charged twice (uh, ok, that's not what happened but even if that were the case, it's unethical for the business to just say "tough luck" here to a customer in this situation).

I've been going back and forth with the "billing agent" on customer support and he/she has been extremely rude and disrespectful. I've requested to speak to a manager/customer service rep via phone multiple times and the "billing agent" will not put me in contact with anyone -- I now have no choice but to take this issue up with my bank and post about their unethical behavior online (not something I want to do, but it's not right what Tobi is doing to their customers). They are quite literally stealing from their customers, charging them twice for one order, and then saying "oh, you must have pressed 'submit' twice so we have no obligation to reverse the duplicative charge." I've literally never experienced such disrespect/lack of care from customer service personnel--it's insane (other reviews on here also describe customer support "arguing" with them over email instead of helping).

If you order from Tobi, don't expect any help/support in case something goes wrong with billing or if you're accidentally charged twice. Instead, expect complete disrespect and refusal to help in any way.

PS: if you check out TOBI on Better Business Bureau and yelp, you'll see tons of similar complaints from unhappy customers:
- https://www.bbb.org/us/ca/south-san-francisco/profile/online-shopping/tobicom-1116-*******/complaints
- https://www.yelp.com/biz/tobi-usa-los-angeles-2

I honestly believe some of the products are a hit or a miss. What I received was a hit, so I like it. I hadn't gotten the chance to wear them yet due to the weather fluctuating but I did try them on. They're phenomenal.

This is my second purchase and I'm very happy, its my favorite place to shop for girlfriends gifts

Great clothing for a great price and love when there is sales because I will purchase again in the future.

Easy to navigate site. Good wide selection of clothing with styles I like.

Free shipping and duty, so many cute things to choose from, so affordable!

Great! Love the free shipping to Canada. Came within reasonable time

The shipping and tracking was a little slow but, the sizes were accurate. I just wish that it showed customer reviews because it makes me hesitant to buy more.

Not a bad product for the price but a little disappointed in the quality of zipper and sewing on the straps. Delivery time was great!

Easy to find products and place orders, but would be nice to have an option to notify when your size becomes available as most things were sold out of xs.