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Tobi Reviews Summary
The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
This summary is generated by AI, based on text from customer reviews
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Why make me sign up for the Tobi if I couldn't even use my TOBI50 code? Seriously what the hell. Rest better to purchase from Australian outlets for faster delivery given unpredictable COVID19 situation.
Why make me sign up for the Tobi if I couldn't even use my TOBI50 code? Seriously what the hell. Rest better to purchase from Australian outlets for faster delivery given unpredictable COVID19 situation.
Clothes were great. One dress looks like it has a flaw but overall they were very nice. Will have to exchange a couple of sizes.
I loved the experience and quality of it. However I just need an exchange in size. I haven't received it as of yet.
I ordered a dress for a wedding i am in and the dress was on sale and the material is silk and wow i love the dress and the dress shipped so fast
Easy to navigate site. Great prices. Good quality. More diverse clothing models.
Easy to navigate site. Great prices. Good quality. More diverse clothing models.
I had terrible customer service experience with Tobi. Spent over $100 on dresses and clothes that I NEEDED for a live performance. Not only did I wait 2 WHOLE months for my order to be sent to me, my package was lost somewhere on the way. Tobi told me to send future orders to a "Secure Location". (As if my own house with its own mailbox isn't secure enough? Lol) They were rude and did not care for my long years of being a dedicated customer. They're a terrible company just trying to make a buck off anyone they can. Do not buy from this store unless you like the idea of losing money and products and having nothing to show for it.
The dress the price entry thing is simply perfection.
It took around 20 days to arrive but price and quality worth the wait
I followed the measurements on the site for my dress, and it did not fit. I've since returned the dress.
Took almost 6 weeks to deliver but I'll give them a bye for covid and the holidays. Normally they are very prompt. Product was great, fit, good sale prices. It's not my first time shopping with them and I'll shop from them again.
Bought a dress for my flower girl and it is great. Was 50% off, arrived fast and great quality.
Not impressed by the quality and I don't like the no refunds, store credit policy.
So far so good. I just don't like the no refunds, store credit policy.
I wasn't too happy with the delivery. However I understand it is during Covid. I do love Tobi clothing. My favorites are their rompers. They are so cute and flattering and, although they are expensive, you can't go wrong. Their sales are also very good. I was happy with the Christmas sale price.
Skirt was cute and fit well. The top is a little big, but I can get that fixed up. Clothes are good quality as well :)
Pretty good, now we gotta wait and see when my order arrives O_0
Love your unusual & unique styles. Sadly, none would look good my my 78 yr-old body! But my daughter will like the crochet halter.
Love your unusual & unique styles. Sadly, none would look good my my 78 yr-old body! But my daughter will like the crochet halter.
I finally got my package and one dress was entirely different (the wrong dress) from what I ordered. The other had a broken zipper that I worked on for a solid 45 minutes before I was even able to get it to work to try on.
La ropa es linda, pero un vestido recién probado se descosió y una pollera con dos veces de uso se le salió el botón.
It was a good experience but I was just so mad how long it took to come to my destination.
From the business
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members