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The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.
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My experience was fine, I think that my item was a little pricy and when I got it in the mail, the material was stifling and I will be returning it.
Sizing of the clothes based on the size guide were very off.
I am returning half the items ordered.
Beautiful dress true to size and shipping was really fast
My dress smelt like body odor as soon as I took it out of the bag and also have white marks on it. I didn't have time to send it back and wait on a replacement and ended up having to have it rushed dry clean in enough time for my event. If you are order with Tobi, give yourself some time to be able to dry clean due to smell/stains
Satisfactory! I was happy with the selection and shipping timing
Such cute clothes! Clothes came in such a short time. Very pleased.
I ordered 2 dresses and only received confirmation for 1. They cancelled my other order without telling me the reason why. I needed these dresses for a wedding. I was kind of let down. They didn't arrive in time.
Very low quality dresses. The fit is terrible too, as if dresses are designed by apprentices. Also, some dresses look completely different in person, almost like it's a picture of a different dress. Cannot recommend. Don't waste your money. They only refund via store credit, they don't refund the money. You will be stuck with another cheap bad-fitting dress even after the refund.
It is very good and came just in time. I like the design of it and it fits nice.
The shopping experience was great, but the dress was not exactly as expected. There were two very high slits in the dress that I had to sew myself to make it appropriate.
The dress arrived on time and as described. It was a name brand dress.
Surprised with the super fast shipping and amazing quality
My first order received today. Good quality fabric with the product I received, multi wrap top that's been trending. I got all 3 colours all beautiful.
I really like the quality of the dresses they have on here, alot of the time I can just wear without a bra/pasties without having to worry about anything being see through. Although, I would still be weary about ordering white pieces of clothing, since they are p risky. My order usually arrives within the week, so its not that bad.
Prévoir une dizaine de jours pour la livraison. Livré en bon était. Vêtement de qualité.
The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.
The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.
Their clothes are quite expensive but it is worth the price - good quality!
The app is very inconvenient to use. Also your initial 50 percent off is misleading
The app is very inconvenient to use. Also your initial 50 percent off is misleading
Answer: Anywhere from 2-4 weeks depending on customs. We always try to ship within 2 days.
Answer: Please let me know what your question is. We have been trying to adjust the sitejabber setting.
Answer: Thank you, please let me know if you need any assistance.
Answer: Our international shipping goes through asendia, we quote 2-4 wks, because of customs. It could come sooner.
Answer: You should definitely use a measuring tape and measure your bust, hips, etc. Then compare to the size chart! :) I did that and ordered a large in everything and it fits perfect for me!
Answer: Contact customer service and tell them, this happened to me before using a few other websites and they told me to place the order anyway and gave me a refund for the items that were overcharged. Pretty annoying when you have a 50% off code to use and they mess it up!
Answer: With your best interest in mind, I would advise that you return in separate packages with labels from each order and watch it closely from beginning to end of the return so it doesn't slip through the cracks. Get a tracking number for each also.
Answer: I live in New Zealand and wasn't charged anything for taxes for my order!
Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.

