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Tobi

2.5

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Tobi Reviews Summary

The company's reputation presents a mixed picture, with notable strengths in product variety and fast shipping, as many customers express satisfaction with the quality and fit of their purchases. However, significant concerns arise regarding customer service, with frequent reports of unresponsive support, issues with returns, and dissatisfaction with the quality of some items. While some customers have had positive experiences, the prevalence of complaints about misleading product representations and unprofessional service suggests a need for improvement in customer communication and product consistency. Overall, the brand could benefit from addressing these customer service deficiencies to enhance its reputation.

This summary is generated by AI, based on text from customer reviews

service
125
value
141
shipping
143
returns
53
quality
321

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4,154 reviews

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Arizona
1 review
0 helpful votes
Follow Madison F.
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My experience was fine, I think that my item was a little pricy and when I got it in the mail, the material was stifling and I will be returning it.

Date of experience: July 15, 2021
Canada
1 review
0 helpful votes
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Sizing of the clothes based on the size guide were very off.
I am returning half the items ordered.

Date of experience: July 15, 2021
Hawaii
1 review
0 helpful votes
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Beautiful dress true to size and shipping was really fast

Date of experience: July 14, 2021
Georgia
1 review
0 helpful votes
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My dress smelt like body odor as soon as I took it out of the bag and also have white marks on it. I didn't have time to send it back and wait on a replacement and ended up having to have it rushed dry clean in enough time for my event. If you are order with Tobi, give yourself some time to be able to dry clean due to smell/stains

Date of experience: July 13, 2021
Canada
1 review
0 helpful votes
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Satisfactory!
July 13, 2021

Satisfactory! I was happy with the selection and shipping timing

Date of experience: July 12, 2021
Georgia
1 review
0 helpful votes
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Such cute clothes!
July 11, 2021
Updated review

Such cute clothes! Clothes came in such a short time. Very pleased.

Date of experience: July 10, 2021

Such cute clothes!
June 26, 2021
Previous review

Such cute clothes!

Date of experience: June 26, 2021
Georgia
1 review
0 helpful votes
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Nice dress, had to return because the length looked a tad weird on me being 5'3. The material felt a just somewhat cheap but the dress was beautiful. I would recommend.

Date of experience: July 10, 2021
Canada
1 review
0 helpful votes
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I ordered 2 dresses and only received confirmation for 1. They cancelled my other order without telling me the reason why. I needed these dresses for a wedding. I was kind of let down. They didn't arrive in time.

Date of experience: July 8, 2021
Florida
1 review
0 helpful votes
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Very low quality dresses. The fit is terrible too, as if dresses are designed by apprentices. Also, some dresses look completely different in person, almost like it's a picture of a different dress. Cannot recommend. Don't waste your money. They only refund via store credit, they don't refund the money. You will be stuck with another cheap bad-fitting dress even after the refund.

Date of experience: July 8, 2021
New Zealand
1 review
0 helpful votes
Follow ruby G.
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It is very good and came just in time. I like the design of it and it fits nice.

Date of experience: July 8, 2021
Virginia
1 review
0 helpful votes
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The shopping experience was great, but the dress was not exactly as expected. There were two very high slits in the dress that I had to sew myself to make it appropriate.

Date of experience: July 6, 2021
Washington
1 review
0 helpful votes
Follow Candice L.
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The dress arrived on time and as described. It was a name brand dress.

Date of experience: July 6, 2021
California
1 review
0 helpful votes
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Surprised with the super fast shipping and amazing quality

Date of experience: July 5, 2021
GB
1 review
0 helpful votes
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My first order received today
July 3, 2021

My first order received today. Good quality fabric with the product I received, multi wrap top that's been trending. I got all 3 colours all beautiful.

Date of experience: July 3, 2021
Hawaii
1 review
0 helpful votes
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Shipping came fast
July 3, 2021

Shipping came fast. I love the dress super cute for summer

Date of experience: July 3, 2021
California
1 review
0 helpful votes
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I really like the quality of the dresses they have on here, alot of the time I can just wear without a bra/pasties without having to worry about anything being see through. Although, I would still be weary about ordering white pieces of clothing, since they are p risky. My order usually arrives within the week, so its not that bad.

Date of experience: July 2, 2021
Canada
1 review
0 helpful votes
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Prévoir une dizaine de jours pour la livraison. Livré en bon était. Vêtement de qualité.

Date of experience: July 2, 2021
Utah
1 review
0 helpful votes
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The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.

Date of experience: June 30, 2021

The filtration options were not as good as a competitor...
July 16, 2021
Previous review

The filtration options were not as good as a competitor (Lulus) - I couldn't filter by dress length, neckline, etc.

Date of experience: June 16, 2021
Canada
1 review
0 helpful votes
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Their clothes are quite expensive but it is worth the price - good quality!

Date of experience: June 30, 2021
California
1 review
0 helpful votes
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The app is very inconvenient to use
June 29, 2021
Updated review

The app is very inconvenient to use. Also your initial 50 percent off is misleading

Date of experience: June 28, 2021

The app is very inconvenient to use
July 14, 2021
Previous review

The app is very inconvenient to use. Also your initial 50 percent off is misleading

Date of experience: June 14, 2021

From the business

Tobi is a "members only" online fashion boutique that sells a full range of discounted women's clothing: dresses, handbags, leggings, denim, and so on. Tobi is based near San Francisco, California.


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