TobiReviews 853

Beware, I have ordered from this site over the last few years, w/ zero issues. My most recent return (and last) was received by Tobi but was NEVER refunded? I emailed them several time on this topic, but never received any response, besides an automated message saying that someone would be contacting me (and confirming msg was rec'd) and never got any follow up emails. What a rip off and scam. For everyone that likes to online shop, do NOT shop this site... unless you want them to just take your money. Most of my purchases are online and I will be sure to never shop this site again after they decided to keep my money and not respond to my several inquiries of my return/refund. $400 down the drain! I'll be refuting this and be sure to post on several other sites so no one has to deal with this BS. Seriously people - DO NOT SHOP HERE! Awful customer service and now a scam!

Stay away from this company. I only wish I had read others reviews before I placed an order. My order was placed on December 12th and as of today, December 28th, I still do not have the merchandise. I have sent numerous emails only to receive generic responses back. Supposedly my order was in town 6 days ago however now it shows that its in transit to my town. Please do not support this company. Don't be another victim unless you have a lifetime to wait for your order.

I use to shop on this site back in early 2016 I'm not sure what happened to them, but their services have declined and they seem to not even be operating a legit business. I ordered a dress weeks ago and still have not received it after paying shipping costs. You are not able to call customer care, but they also do not reply to emails. They have tons of sales which is appealing, but i will NEVER shop here again after this last experience. After reading countless reviews of refunds not being received I'm likely stuck with this dress I may not even get in time for my event.

FALSE ADVERTISING!

I have made a purchase on Dec 13th on your website. During this purchase, it was assured that if I order on that day, the items will surely be delivered to me before Christmas! However, this is NOT THE CASE! I have just checked and tracked my package and the estimated delivery date is 12/27/2017 - 01/02/2018! After Christmas obviously! I will be overseas by that time and the dress that I ordered that I was meant to wear for Christmas day is NOW NOT HAPPENING! I made this purchase as to wear the dress in Christmas and it assured (your website advertised and even confirmed upon checkout) that the delivery will be before Christmas! This is just unbelievable! I will never use and order from TOBI if the services are like this!

I ordered my item 26 days ago and it cleared customs 20 days ago, but there has been no update on the track my order section and it still hasnt arrived. I contacted customer care a while ago and all they said was it should arrive within 6-8 business days of clearing customs, but I think even then when they sent that reply it had been over that time. I have then replied to that email and attempted to contact them multiple times since then, all of which have been ignored. I ordered my item almost a month ago now, this is getting ridiculous- Im posting this in hopes that someone who works for Tobi sees this and to warn you all do NOT order from this site!

Still waiting for an order I placed nearly 12 days ago. What they don't tell you is they use Newgistics which is the speed of slower than a snail. My item has been sitting in one warehouse to the next for two days at a time with an update every two to three days. They also gave me a tracking number someone previously used as well to add confusion just for fun. It's a shame cause they have so many cute items but at this point I don't find it fun waiting up to two weeks for an item. No other retail clothing company has ever made me wait this long and for one item. This was a test run purchase and will be the last ever purchase. I hope to receive what I paid for, the customer service has begun ignoring my emails and messages at this point so if I don't get it I have to count it as a loss but I'd stay away from this company. They select the absolute cheapest way to ship to you (Newgistics) knowing full well it will be over two weeks before you see your item, if ever.

I ordered my dresses on the 26th and got them on the 28th with express shipping. On the 27th I requested to change the size of one of the dress and the customer service was able to do just that! Overall great quality. They look even better than the pictures. I am very pleased.

I sent a return a month ago and still have not received anything. I contacted them via email numerous times and the only thing they said was they are behind in returns so I got no where. The clothes look nothing like they say they do, the only thing I kept that I actually liked was two sweaters which were the same style but different colors. They are way over priced for the quality, if you notice its not really 50% off because theres no way the original price makes any sense. Do not order from here especially if you think you might have to return something. They are awful. Go to Lulus or shopdressup.com.

So annoyed with this company. The clothes were crappy and I returned them. The sheet says 14 business or so business days for a return, well what they don't tell you is that it doesn't take 14 days. It's when they receive the package.
It's been over 14 business days for me. I've been waiting for a return for 4 weeks now and when I emailed them they said they're still on returns from 7 days before my return and will get to it shortly.

Don't order from here unless you're sure you won't return. Shop somewhere like Lulu's. WAY better