TobiReviews 853

I have ordered from Tobi numerous times and have never been disappointed. They have a very unique sense of style that I don't come across just anywhere. They have some items that will seem a bit over priced but they also have lots of good deals. Not to forget 50% OFF YOUR WHOLE FIRST ORDER! This past time they didn't send me a choker I bought but I emailed them right after telling them the problem and they are working on immediately either sending me a new one or giving me a refund. Alexandra was very helpful with that! I love Tobi and always recommend it to people when they ask me where I got my clothes!

I ordered a gold dress from Tobi, it was similar to the picture online in terms of length, material and style. However, when it arrived it was not gold it was a dark brown. The only reason I actually bought the dress was because of the color so I was very disappointing... On their site it was event under the "GOLD dress category" Also, their size chart seems to be inaccurate. I took measurements before ordering the dress and fell under their medium size perfectly. When the dress arrived, it was too big in the chest and the waist. Their sizes are larger than described. Very deceiving. The only reason I am giving it 2 stars is because shipping was very fast, and the dress was a fair price.

Returned $100+ worth of dresses in September and have still yet to receive my refund. The website tracking was saying my package was received and I would be getting my refund within 14 days. 30 days later it says they never received my refund package. When I email customer service they claim they never got it because it was never sent out! Luckily I saved my receipt from usps. Every email I send to them I get back an email immediately saying my ticket was marked resolved!

DO NOT ORDER FROM HERE

Bought from Tobi after reading about them on a respectable site only later did I think to search for reviews and I wish I had before I purchased. Tobi is clearly a Chinese site with irregular sizes and awful quality. I bought a satin top which fit horribly and of course it was "final sale" it wasn't dirt cheap like some of the $9 dresses but was $22 (originally $44) so I'm not at all happy since the top is unwearable. Save your money and buy from a reputable site instead.

I purchased 3 dresses for a Wedding on August 24th and received my order on August 30th. None of them fit correctly so i decided to return the items. I put them in the mail on September 7th and they were returned to the facility on September 19th. I then waited the 14 business days for my refund - i did not receive any notifications in that time period. On the 15th day (10/9/17) I emailed that i still had not received a return refund and they asked me what i had returned (even though the email states the return order number and they could just look it up in their system). I told them and the same day i got a notification that my return was processed. Now i have to wait 3-5 business days for the refund to hit my bank account. That brings it to a total of 35 days (IF i get my refund on the 5th day) since my return hit the mail truck...

With other websites/companies like Lulus my returns are processed and refunded the same day that they are received. I will not be shopping at Tobi again.

I've had good luck with Tobi for the most part. The clothes I've ordered are cute and good quality. But I had a problem with the most recent dress I ordered. I ordered an XS based off the measurements of the dress and my own measurements. It should have fit, but it was soooo tight I couldn't zip it and my shoulders felt like they were going to bust the dress at the seams. I dropped it off at UPS to be returned the next day, and ordered a size Small as an exchange. It arrived quickly and fit well - still a little small but good enough. But for the exchange return money... it's been well over 3 weeks now (that's just including business days) and the return has yet to even be processed. I don't know why on EARTH it could possibly take this long. Basically the lesson with Tobi is to be 99.9% sure you won't need to return or exchange an item before ordering, because you won't see a return into your account for a month or later. Not worth it when there are other cute clothes sites like Lulus that are more reliable and prompt with returns and exchanges.

The clothing turned out to be just fine but I received a call from my credit card company stating there was a charge on the card I used for my transaction with Tobi and it was for $200+, used in person (I am assuming they either gave the card number or had a fake card made) in Washington (I live in Nebraska)... I have only used the card one other time and it was so long ago. After purchasing from this site (against my better judgement after reading reviews) is when I received the call about the fraud. I cannot say I know 100% it was them but I find it odd that there are so many people reporting bad customer service, along with fraud, for it not to be them... DO NOT ORDER FROM HERE!

I just bought a dress from here recently. It took an average amount of time to send, and I was beyond excited for it to come. I am supposed to be wearing it to a homecoming dinner. However it just arrived in the mail a week before my homecoming, and it looks nothing like the picture! The dress description said it was a light blue. However when it came it was a purpleish grey color nothing like the color or description on the website. The material is comparable to that of a table cloth. Its cheap, wrinkly, and is not fitting at all. I will never buy from this shop ever again. Luckily I have some time to buy another dress but I 10/10 do NOT recommend shopping here. And the dress was 32$ plus shipping which came to a total of 35$

Ordered the 'live a little jumpsuit' in emerald and when it arrived the sizes did not match and I ended up needing a medium but then realised that they didn't offer exchanges to Australia. Thoroughly disappointed and sad that I wasted AU$50 on a jumpsuit I will not be able to wear. The fabric was also cheap and scratchy and the quality was poor. The image was completely different and even the colour was much duller. Postage took nearly 3 weeks which was also disappointing.

I was looking for a cheap dress for homecoming when I stumbled upon tobi.com. The dresses were all reasonably priced and super cute, so I ordered one but had to return it for a different size. The quality of the dress I received was beautiful, and to be honest I was kind of sad I had to wait to get one that fit me! Customer service was INCREDIBLE when helping me with my return. I accidentally made a small blunder and reordered the wrong size for my exchange, but tobi.com generously corrected my error right away. I'd definitely order from them again!

I used to order quite a bit from this site back in 2013/2014,
Since THEN their prices have been TRIPLED! Shopping on their "Canadian' site they were reluctant to inform me there would be extra hidden costs even though the total with the exchange rate was supposed to be accurate. <-ONLY issue I ever had.
I've read alot of reviews of their poor quality, wrong sizes, terrible customer service and lost items. Thankfully I did not have any of those problems when I purchased from there, but I am really disappointed in their success over the years they decide to completely rip people off! A faux leather bathing suit should NOT be two hundred and FIFTY dollars. That's absolutely absurd even for Canadian prices!
-Best advice don't shop here unless you're willing to spend a fortune... smh