TobiReviews 853

This company is awful. I ordered about 5 dresses, adding up to $300,2 months ago, got them, and decided to return 4 of them. They received the dresses back on May 25th, and we still have yet to be refunded. It's June 17th. We tried emailing them, and nothing happened. This company will just take your money and try to get away with it. The customer service is terrible, and the clothes aren't all that great either. Don't waste your time and money buying from them. Never again.

I bought three dresses from Tobi from the very first time. I ordered two Ms and then by accident, I also ordered an XS (oops!). One of the medium dresses fit me, but the other one was way too big. I carefully measured myself before ordering, so I recommend really checking how the dress is styled and whether it might run big. The XS obviously did not fit and since I am in Canada, I had to ship it back for a refund. Shipping back cost about $10 from where I live to California, with no tracking! I read reviews online and I was SO AFRAID I would never receive my refund. After I sent my shipment, I followed up with customer service and also sent them a copy of my postage receipt and the details of my order, when I suspected it had arrived about 2 weeks later (again - I didn't buy a tracking number). It took a little back and forth with giving the information, but the customer service told me that they would process my return. And... voila! The return showed up on my credit card statement a bit later without a hitch. So, even those with reviews are scary, I had a good experience! No issues with shipping arrival either - items all came as described and on time!

Do not shop here! The dresses are way too short and completely unwearable. I spent $75 here and they will not accept my return. The quality is horrible. Please stay away! I ordered one dress from here a few years ago and liked it, but since then everything Ive ordered has been awful. And seriously, if youre over 5 feet tall there is no way you could wear any of their dresses. Im 56,130lbs and a large was about the size of a T-shirt on me. Terrible.

Im from New Zealand and recently ordered a dress for my school formal. I got the Kristen Slate Wrap dress, and although the material quality was great. It was light, with a silky lining which made it more comfortable, not amazingly amazing quality but good for the price I paid (80$) I got expedited shipping (1-2 weeks) and somehow got it within 4 days. The colour was slightly different from the picture as the picture was a slate blue and I got a more greyish colour but I loved the colour anyway tbh. Pretty good quality for the price paid. I was originally scared to order because of the reviews but I guess mainly people only right reviews about a product if they were not satisfied with it.

I returned my items 60+ days ago. When I contact Tobi with frustrations asking for updates or my refund, they send back generic emails which means they don't even read the complaints. They said "Be patient, it takes about a week for your items to get to you, you'll have them soon"! I don't need any items, i want the money back that this site owes me. An absolute scam when it comes to returns or exchanges. Might as well have donated it to someone instead of no dresses and out money.