TobiReviews 853

Not only did they send me the wrong item in my order, they also gave me the wrong address to return my item (literally given to me the day before I shipped my order). My package is now being returned to me (on my own money) because "incorrect address - recipient moved". Uh, what? So I basically wasted money on an item I didn't even order AND on shipping that item I can't even return. Waiting to hear back from their customer service about this bull.

DO NOT order from this company if you are wanting an order in a timely manner. I originally ordered a dress the first week of Jan, they have not even processed it yet. Any time I email in asking for an update or finally at this point to cancel the order they respond with a generic "it take two days to process"... well its been about 19 days now. I was originally going to wear my purchase to a wedding in Savannah in the middle of Feb (noticed I purchased 6 weeks in advance thank goodness) and have now had to order from Nords. This company does not care about its customers and reminds me more of those cheap Chinese clothing scam companies than anything.

If I could give negative stars I would. My experience with online shopping on Tobi.com has been absolutely horrible. I returned items over a month ago and have yet to get my money back. I receive responses to my emails days later claiming that I will get my refund in 3-5 days and that they will send me the confirmation of my return, but I have yet to receive either. The only way you can even get in contact with them is via email (they don't have a customer service number available) and they don't respond in a timely manner. Their products are also way over priced for the quality. Tobi's customer service is HORRIBLE. They need to re-evaluate the way they communicate with their customers and provide a phone number to call so issues like this can be resolved in a timely manner. Beyond disappointed in this company. I will NEVER buy from Tobi ever again. DO NOT SHOP ON TOBI.COM.

I will not be shopping here again and I will be strongly discouraging everyone else from doing it too. They updated me about the return process and even let me track my package... so Why have I been waiting a month to receive my refund after they said it would take 14 days? Why have I not received an update? I've emailed them three times now and every time they said they were too busy to respond with no follow up. Horriblely impersonable. All I can say these people are thieves disguised as a clothing company.

I bought a leather skirt from this company on sale for $30. I wore it one time and the slit on the skirt ripped, causing the slit to be even larger. As the slit wasn't too large, I was going to wear the skirt again. When I put the skirt on a second time, one of the teeth from the zipper fell off the skirt. The skirt was very loose on me, so this was not a too-tight situation. I reached out to the company and they told me that I was unable to get a refund as I had worn the skirt. They must know about the awful quality of their clothing and that is why they have this refund policy.

Do not buy expecting to receive a refund.

It has been 3 months since I've sent back my return of $90 and I have yet to receive a refund. The customer service is terrible - they reply about once a week, if that, and are of no help whatsoever. They simply do not care that they are not giving me my money back. What makes this worse is that I am fully aware they have my order, as my friend's order was also part of the refund, and hers of a much lesser amount was issued. They are blatantly withholding my refund, even after receiving the dress.

I would never order from them again and am cautioning anyone I know to avoid this site at any cost. All this for clothing that is sub-par, not ethical or sustainable.

This is the first time I've ever felt compelled to write a review on a company. I am astonished at the horrible customer service provided by Tobi. I decided to return a few items since the quality of the items were poor. I sent out my return on August 30th from NYC. I have yet to receive a refund or even a confirmation of receipt. At this point I have reached out to ever department at Tobi several time. I have probably reached out 30+ times because I am concerned that this site is a scam or that my return has been misplaced. Despite continuously emailing and following up, the only response I have received was a generic response saying that the refund process takes around 14 days. I am now past the 14 day mark and have received no acknowledgment of my emails since. Email is the only way to contact ANY department at Tobi. I have tried contacting every department to see if I can at least receive a response from someone that works there. Coming from someone who has never written a review before, PLEASE DO NOT SHOP HERE. It is not worth the aggravation.

I will provide an update if the situation improves.