Tmart.comReviews 1,070

I had placed order four times and every time it was cancelled for some reason without informing me. I had bigger problem for my last order. Since I thought there might be some problem with credit card processing, I paid through Paypal. I thought to resolve the issue without involving Paypal and dealt with them directly without any outcome. They constantly said that my money was already refunded. I even ended up sending them my Paypal statement without any success. Finally I opened the case with Paypal and got my money back after about 20 days. Now, I do not look at that website and unsubscribed from their email list too.

Have been purchasing from Tmart for the last 4 years. Have learned a few tricks.
1. If they are not from the US warehouse, shipped directly from China, be prepared to wait, so buy only things that are non-critical and be prepared to wait as long as 2-3 months.
2. Do not buy any batteries that seem to be ridiculously cheap - there's a reason why they are so cheap. Bought rechargeable AA batteries that were suspiciously light and simply would not last very long for each charge, in spite of the 3000mAH claim.
3. Do not buy LED lightbulbs, no matter how cheap they seem to be. Despite the claim that they can last 20 years, almost all I have purchased have lasted less than 2. You can find equally cheap ones now in North America and these will probably last quite a bit longer.
4. Most of the LED flashlights and bike lights are pretty good buys. Bought some really bright ones from them and all for less than C$20 each.
5. Most of the cheap electronic gadgets are quite OK. I have a really cool battery tester which cost me less than C$15 and an amplifier that cost me $12 and sounds really good. A $20 car dash-cam saved me umpteen thousands in insurance payments in an accident so all else is forgiven!
6. Don't bet on much customer service from these folks. It's not that they don't try, it's just that they are not acquainted with the level of quality we in the west are familiar with. They are also less proficient in English so set your expectations and you won't be quite as disappointed.
7. Because of #6, don't spend on very expensive items. The single most expensive item I have purchased to date was probably less than $40.
If you follow these guidelines, you should be able to get some really good deals off these guys.

Chris

I bought a 2 keyboard stand (SKU: BD*******). It is a great buy for this price. It was easy to set up, though I needed to trim the ends off some rubber parts. It looks great, and is sturdy and stable, but I wouldn't recommend it for gigging, as the plastic threaded knobs may not stand up to repeated readjustment. Shipping was quick. This was my first purchase at Tmart. Based on value, quality (for the price), and service I'll definitely consider Tmart for future purchases.

I'm ordering nearly everything at Tmart now. It ever takes 2-4 weeks till my orders get delivered but mostly just because the customs keep it at the boarder for such long time... The customer support reply very fast, the products are cheap but still good of quality.

Took my money and never delivered the products. I chatted with customer service 2 weeks back and they asked for a little more time. Order was shipped 6/17/2016, it is now 8/9/2016.
They cannot track it or tell me where it is and they have not issued the refund I requested.
Logistics at caveman levels - not worth browsing the cool products on the site because you'll never receive them!

Shipps From: Hong Kong Warehouse
Items Shipped By: N/A <----- (A very reputable courier company)
Ship On: 2016-06-17 00:00:00

I ordered two watches from TMART.COM and upon speaking to Belly at customer service I was told that my order had been cancelled. I did not authorize this cancellation for those two watches. Not only that but when I called my bank to see what was happening with the refund the bank informed me that $100.98 had not been refunded back into my account. I asked them why not and they informed me that they were waiting for reimbursement notification from the company. I ordered GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Blue and a GT68 Outdoor GPS Compass Heart Rate Monitor Bluetooth Smart Watch Phone Black & Orange and never received the order. I am not happy with this company. I thought this company was in good standing with their customers and so far I am not at all amused or pleased. I am out of 2 watches and/or $100.98. Thanks TMART.COM unless some miracle happens I won't be shopping with you all (and its a shame cause I tend to buy a lot of unique items for Christmas and this year I had my sights set on your company). Just an idea last Christmas I spent a total of $3386. 24 and I was still grabbing small stuff as I came across unique items.

I ordered a violin that came with a case. When I received the package, I couldn't wait to play it. Upon opening and examining, the violin, I noticed that it was really light weight, I wasn't sure if the violin was in there or not.

I opened the case up and it looked like a play violin. Like a toy. I tied to play it and there's NO sound. The stings are fake and flimsy and plastic looking like Angelica's Cynthia doll. The bow strings look like they are made from a cheap baby dolls hair.

I tired to play a few notes on the violin and this piece of crap played nothing but my thoughts and silent dreams. I WANT A REFUND for this $#*! you're calling a violin. I'm highly pissed off!

This is some bull$#*!! This violin would work perfectly if I was playing for the deaf, I could fake play the notes with no sound but this crap I can't use.

The rosin was dryer than my feelings for this website! This purchase was a joke and a waste of my time!

I love their Cree Flashlights, but will never order from them again. I have had two orders, out of perhaps 10, that were not complete (they sent about 1/2 of the stuff each time). After MUCH emailing back and forth, I was told by their rep to go to the Post office and fill out a "Stolen Mail" report form. I told them that the mail was not stolen, but was either lost or never shipped, but they insisted I do so. At the post office, the clerk told me that it was a crime to report mail as stolen if it was not.
Even when they did correctly fill orders, it often took as much as two months to deliver.