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Tmart.com

2.4
tmart.com

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 780th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

Japan
2 reviews
10 helpful votes
Follow bishop d.
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The prices seem fair...
November 28, 2013

The prices seem fair... although some of shipping a bit slow
If you are guy--- you can find brands such as watches, Electronic cigarette, mobile phone, etc. They also have sport related items
If you are a girl--- you can find anything from intimate clothing, to casual street wear, to cocktail dresses, and more. They have a good selction of accessories, including hair items, earings, rings, belts, scarfs, etc.

Date of experience: November 27, 2013
California
1 review
124 helpful votes
Follow Rodolfo R.
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This website gave me the worst online shopping experience. They advertise 24 hour shipping. Its been 9 days and I still havent recieved my package. They have no communication with their customers, I messaged them twice and recieved no email in return. I would never use this site again.

Date of experience: November 27, 2013
Oregon
1 review
8 helpful votes
Follow Ben A.
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I was a little confused about how to make the product work on computers, but your team really help me a lot. Saved me big repair $!

Date of experience: November 27, 2013
California
1 review
10 helpful votes
Follow Lesia G.
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It was a surprise to receive the free gift, cause it was my fault to forget to add it into my cart, but after contacting with the customer service, they just sent it to me with my item, cool. This Christmas gift will be great.

Date of experience: November 25, 2013
California
1 review
125 helpful votes
Follow David C.
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Here's what I wrote them...

"I have made two purchases so far.
The first order *******GQQYJX for $10.05 on Nov. 8 was my mistake. Wrong item.
The second order *******FUC3 for $10.66 on Nov. 15 was correct.
I charged the battery and used it for three days.
It does not do any better than the standard size battery in performance so I want to return it.
I also want to return the first item which I previously asked for an RMA at your request but that I have not recieved as of yet.
Please inform me of an RMA that will take care of returning both items.
I'd like to purchase a phone in the future but if you can't take care of me I doubt that I will."

They have had a week to send me an RMA as they said they would but haven't.
If they own up I'll change my review.

Date of experience: November 25, 2013
Viet Nam
1 review
0 helpful votes
Follow adsf r.
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Efficient: I was kept informed of the delivery and received the product without any worries.

Date of experience: November 24, 2013
California
2 reviews
32 helpful votes
Follow josie e.
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1 Star for a good variety of products
1 Star for low price
1 Star for free shipping
1 Star for free gifts for me
-1 Stars for Product packaging, packaging is not very beautiful, a little flaw

Date of experience: November 24, 2013
District of Columbia
2 reviews
125 helpful votes
Follow Chris P.
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Ordered some HID bulbs
November 23, 2013

Ordered some HID bulbs. Filled out my correct address on the order. They sent it to the town next to me with a different city address and zip code. Don't know why, but they did. Wasted my time and I am disappointed in them. They will get it back some day and they say they will provide a refund. We'll see. I have no confidence in them.

Date of experience: November 22, 2013
New Jersey
1 review
4 helpful votes
Follow Julie Y.
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Great and cheap online store. But takes forever to get the packages. It can take atleast three or four months for deliveries to get to yiu.

Date of experience: November 22, 2013
South Africa
1 review
16 helpful votes
Follow jacqueline p.
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Great company!
November 22, 2013

Great company! As a first time purchaser on Tmart I easily located the desired item, quickly and smoothly navigated with the supporter and made my payment. Only the shipping annoyed me a little, 11 days to get it!

Date of experience: November 22, 2013
Japan
2 reviews
10 helpful votes
Follow shamo s.
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I'm always on the move and tend to take my laptop wherever I go. I end up spending a lot of time waiting around for classes or at work, so having a mouse for these periods of extended use of my laptop is a must.
I decided to shop around for a cheap, yet usable mouse. My main requirements were the mouse being wireless, portable, durable, and nice-looking. I found this mouse on a website called TMart.com. Originally about $9, it is now on sale for $7.63 with free shipping.
I received the mouse in about three days through USPS and was pleasantly surprised by the mouse itself. Despite it feeling a bit plastic-y, it's lasted quite well in my backpack the past couple of days going to and from my office. Clicking and tracking speed is smooth and configurable through your system. The optical laser is very good – I was able to use it both with a mousepad and straight on my wooden desk. The USB adapter is tiny and sits close enough in the port to stay out of the way, but at the same time is easy to pull out when needed. There's a convenient little slot on the bottom of the mouse itself to store the USB adapter.

Date of experience: November 21, 2013
Australia
1 review
124 helpful votes
Follow Eddie E.
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Geez, wish I'd found this site (Site Jabber) before I bought from them! Goods took ages to come. I ordered two samsung cases for my 2 boys. The ordered red one turned up PINK so my son won't use it. 5 emails later to Tmart and they are still blaming me. Can't see a refund coming. Oh, and the 2nd case broke day one. Steer clear and save your money.

Date of experience: November 21, 2013
Canada
1 review
124 helpful votes
Follow Grigore Z.
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Goods not delivered at all.
I waited 8 weeks and the item didn't come. When contacted they asked me to check with the neighbours to see if they got it. When i told them no one got it they didn't even bothered to reply. Its not the first time they don't deliver but sure thing is the last time as i will never ever buy from them again.

Date of experience: November 21, 2013
Louisiana
2 reviews
132 helpful votes
Follow Ron G.
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Ordered and paid 3 weeks ago, they still have not shipped and its just 2 computer mice!
Run, don 't walk away from this site. All their good reviews on their site are likely self generated.
Never seen a site this bad for delay in shipping without a notice if its backordered, no communication on the delay what so ever!

Date of experience: November 21, 2013
Malaysia
1 review
0 helpful votes
Follow Brenda M.
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Thanks for your free gift; it seems nice. Although it took me 12 days for me to get my item.

Date of experience: November 21, 2013
California
1 review
3 helpful votes
Follow Alyshia W.
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Headphone matched my laptop well and the voice sounded cool, but it was a little bit tight which made my ears suffer. I write to the supporter about this and they just replied quickly and explained. I think it was right as they said, after some days' using, it will be not so tight and my ears will feel conformtable about it. Thanks anyway.

Date of experience: November 20, 2013
Canada
1 review
18 helpful votes
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Thanks for the customer supporter's patient assistance to show me how to use the MP4. And i am really sorry for my rudeness at the first time. I appologize about it. Five stars for tmart.

Date of experience: November 20, 2013
Canada
2 reviews
12 helpful votes
Follow Norman A.
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I am very impressed with this site. Over the last two years I must have ordered at least 100 products from inexpensive electronics, light bulbs, Iphone batteries, cases and cables, clothing, house furnishings, etc etc. Only one item has been in anyway way defective - a very cheap plug was loose and was not worth complaining about. Delivery is slow - but who cares at those prices? If an item is out of stock I am told and asked if I want my money back or if I will wait. Courtesy and service every time.

Date of experience: November 20, 2013
GB
1 review
124 helpful votes
Follow Ziyad R.
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Buyer beware!
November 20, 2013

Buyer beware!
Delivery takes ages. Returns are a hassel! They will create all sorts of excuses not to accept resposibility for a poor quality product. Extremely poor English that makes you think whether they mean what they write to you. I will never buy from them again.

Date of experience: November 20, 2013
New York
2 reviews
8 helpful votes
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Not so long ago i was in doubt about this purchase. But after i received it, and overlooked it i can tell you it is a great watch cell phone for beginner, it has everything you need to start with, and i would recommend it to everyone who likes it too. I will definitely order more of their products.

Date of experience: November 20, 2013

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China