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Tmart.com

2.4
tmart.com

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Tmart.com Reviews Summary

Tmart.com has a rating of 2.4 stars from 1,070 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Tmart.com most frequently mention customer service, credit card and tracking number. Tmart.com ranks 780th among Electronics sites.

service
167
value
157
shipping
163
returns
136
quality
155

We monitor reviews for authenticity

Illinois
1 review
1 helpful vote
Follow Lily V.
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Tmart is an easy site to use and has a great search feature. Once I ordered it did not take long to get my product.

I was looking for a handbag and Tmart has a big selection. I had a hard time deciding but I decided on Newest Sweet Time Fine Lines Tottenham Women Leather Shoulder Messenger Bag in Pink. It also comes in a Red.

Date of experience: February 9, 2014
NL
1 review
2 helpful votes
Follow Clara D.
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Tmart offers more product for you to choose from and the good part is the shipping is also free worldwide! It is true that there is sometimes a delay with the delivery. But the price is perfect.

Date of experience: February 9, 2014
New York
1 review
114 helpful votes
Follow Angel M.
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WARNING!
February 7, 2014

WARNING! All GOOD REVIEWS for TMART are FAKE and it's easy to tell. I have received two emails in my dealing with TMART so far. Both seemed to have been written by a 6 year old girl. The grammar is horrible. As I read the positive reviews here, I see the exact same issues. This company is either employing third world country customer service reps with limited English skills or child labor. Don't be fooled! Think about it. All the one star reviews here that are fully detailed and perfectly understood, versus the one and two sentence 5 stars that so terribly written. Judge for yourself. FYI: This review is coming from someone for whom English is a second language and yet expects more from a company and its customer service reps. A total rip off. Pay attention to the negative reviews here!

Date of experience: February 7, 2014
New Jersey
2 reviews
113 helpful votes
Follow Alex C.
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My first warning sign was when I noticed that EVERYTHING on the site has 4.5-5 star reviews, then I noticed that many of the reviews say exactly the same thing. Scamtastic.

And this is what really scares me-- reading an article on the AV Club today, and the advertisement in the sidebar is the item from Tmart I was looking at yesterday. What kind of corrupt evil corporation is this?!

Date of experience: February 6, 2014
Colorado
1 review
115 helpful votes
Follow Gregg L.
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First class rip-off artists... Ordered 2 flashlights(12/22/13) currently listed all over the place ( theirs and other websites) as well as two extra batteries and two chargers---received batteries and chargers but a BS explanation of weather issues and flashlights would be available in 1-2 weeks, it has now been over a month a nothing from these fly by night scammers---Have submitted two emails of inquiry and Tmart hasn't enough intestinal fortitude to respond---STAY A LONG WAY AWAY FROM THESE CROOKS UNLESS you want to throw your money away like I unfortunately have...

Date of experience: February 4, 2014
California
1 review
113 helpful votes
Follow craig l.
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Do not allow Tmart to trick you and steal your money.
I was tricked by Tmart 's positive reviews advertisement that are posted by people who are paid to do so.
The positive reviews here are all written by tmart customer service.
I ordered an item from so called USA Warehouse, I paid for expedited shipping.
A week passed without receiving my order. Tmart doesn't have a phone number to check the status of my order. After many attempts to contact Tmart by Emails. Tmart informed me that they do not carry this item and now I have to waste more time and struggle to refund my money. They said EXPEDITED SHIPPING IS NOT REFUNDABLE.
Why Tmart took my money when they don't carry the item I ordered?
Why Tmart made me wait more then a week for my item when they know they don't carry it?

Date of experience: February 4, 2014
Texas
1 review
114 helpful votes
Follow Jonah J.
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After several successful purchases, I received a partial order with missing items. I opened a service ticket and they told me the items were reshipped from China. All BS, no merchandise every arrived. My many requests for a credit were ignored. So I asked my credit card to charge it back to them. They are crooks.

Date of experience: February 2, 2014
Connecticut
1 review
2 helpful votes
Follow FP B.
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First understand if you want fast shipping purchase from U.S. warehouse. Sometimes the same item is listed multiple times. If you do not order from a local warehouse you will be in for a long wait. Second if you buy no name electronics anywhere your taking a big gamble because it will probably won't have a warranty. Third paying more in shipping then the product is Amazon. So if your looking to stock up on some low cost items and pay for the product and not the shipping your in for a treat.

Date of experience: February 2, 2014
India
1 review
112 helpful votes
Follow Noel G.
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I purchased two phone watches the Q8. They had two types one with a grey type box around the display and an all black one, They have two different prices because one is Tri-Band and the other is Quad Band. I ordered the Quad and was sent the Tri. I ordered these back in October 2013 and had to wait a month for them to arrive, only to send them back because one froze and that they were not the correct watches that I had ordered. I waited another month and was sent the same style. I have been emailing them ever since. (mind you, the watches I sent back was received the following day) They say they cannot see the difference in the two, and that they are what I ordered. I have since looked at their website and they now featuring one watch, the stupid thing about it is they are featuring the model I originally wanted, but continue to inform me they look and are the same watches. I have had live chats, I have sent them the two different watch pictures on their website, I have sent continuos emails from work and home back in November right through to December 2013 and they have all the reference numbers of both watches and the correct reference of the one I ordered, which I must mention as I have stressed this to Tmart. The outside of the box has the correct reference to the one I have ordered. The contents inside is the other watch. As I mentioned I have sent them evidence, they say that they can not see the difference. Up to date I am still trying to retrieve my refund on the watch and postage.

Date of experience: February 1, 2014
Washington
1 review
113 helpful votes
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I purchased about $70 worth of cell phone items from them to repair my phone and wasn't told till after payment was taken it was being shipped from China ans would take a month to arrive. I figured oh well that's kind of my fault so I waited. Waited... Waited... My item never came. I contacted support for tmart.com and was not helped at all they basically said keep waiting. They ripped me off and I hope someone else reads this before making a decision to buy from tmart.com THEY ARE SCAMMERS

Date of experience: January 30, 2014
Arizona
1 review
1 helpful vote
Follow Kuch H.
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I got my items: Big Folding Compact Make Up Mirror Black AND Charming Peach Heart Bangle Bracelet from tmart for 3 days, i live in USA, ARIZONA, Phoenix. I was great with it

Date of experience: January 28, 2014
Illinois
1 review
113 helpful votes
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They deceive customers
January 28, 2014

They deceive customers. If you order items from tmart.com you are going to wait for you package a few moths! They even do not have any customer phone number! They DO NOT INFORM CUSTOMERS THAT THEY USUALLY DO NOT HAVE ITEMS TAHT YOU PAID FOR THEM!
DO NOT TRUST THET COMPANY. TMART DO REALLY BED BUSINESS!

Date of experience: January 28, 2014
Texas
1 review
113 helpful votes
Follow Paul W.
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I ordered a Trustfire XM-L T6 flashlight a few weeks ago for $25.89. Now they have a Chinese New Year sale and the same flashlight is offered at supposedly 21% off at $30.99. That's a 20% increase not a sale!.

Date of experience: January 28, 2014
Brazil
1 review
1 helpful vote
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Bought a Camera Batteries and arrived "dead" so I asked to return it back.
The customer care was great and very kind, there were no problems and in a few days I got back my money.

Date of experience: January 27, 2014
Canada
1 review
1 helpful vote
Follow Heloise M.
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Wow, l got my items for tmart when last month i bought, Great
I received a whole bunch of different fimo canes to play with and a blade to cut them with too. The fimo canes come in small rubber-like rods and can be cut to any thickness. The thinner the better for the use of nail art.

Date of experience: January 27, 2014
Latvia
1 review
1 helpful vote
Follow Coco C.
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I read the reviews on the tmart before i purchase them, when i got it, i like
I gotta say my favorite (and best quality) brushes are the big fluffy bronzer brush and the fluffy angled contouring brush. They're both super great, soft and very fluffy. I was in love with both the contouring angled brush and the bronzer brush. The other favorite was the very thin pointy gel liner brush, I love it for gel eyeliner, wish is was a bit more pointy for precision but I'm still in love with it.

Date of experience: January 27, 2014
NL
1 review
1 helpful vote
Follow Clementine B.
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I'm giving tmart 4 starts just

I ordered my ipad case from it. The seller has a very cheap price and a free shipping.
It's arrive on the promised date. But color is not my favorite

Date of experience: January 27, 2014
Alabama
1 review
1 helpful vote
Follow John S.
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I have placed several separate orders with Tmart over the past 6 months. All of the items eventually arrived and in good condition. I was pleased with their prices but their shipping is SLOW. I have waited up to a month on delivery on some items and others have come in one week. I will continue to purchase from them but not for items I may need right away. Things I need immediately I will buy from another supplier. And yes, they are hard to get to respond to emails.

Date of experience: January 27, 2014
Washington
1 review
1 helpful vote
Follow Osborn A.
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I've never bought any pink/green/yellow (i. E. colorful) makeup brushes in my life, and so when I received my set the color was quite of a shock for me at last week. Nevertheless, when I first opened the makeup bag, I am quite impressed by the amount of brushes included in it.

I believe the bristles of these brushes are all synthetic. It's very soft and fluffy, especially the big fan face brush! I like them

Date of experience: January 26, 2014
France
1 review
3 helpful votes
Follow Craig G.
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I considered for a long time before deciding to purchase a package on tmart, because before I saw some negative reviews about tmart, I was surprised that he was perfectly.
The bag is excellent value for money at only £8.75 and easily matches the quality of several bike bags I nearly bought locally at £15 or more! I'm considering some panniers next for carrying bigger things like my laptop bag etc. but for now this is a great, unobtrusive, storage device for my bike.

Date of experience: January 26, 2014

From the business

Online shopping for consumer electronics, lighting products, health & beauty products, smartphone accessories, home & garden supplies and more at Tmart.com. We provide wide selections of products at best price for worldwide free shipping.


tmart.com
Founded in 2011
HK, HK, China