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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Excellent experience, ordered my tires and made my appointment. Tires got delivered in advance and I showed up for my appointment at 11pm and was driving away from tire shop on new tires before noon.
I prefer to pick my tires out without a service department representative trying to upsell everything. Tire Rack has made this option available for a long time and I'll continue to use this service.
Always a pleasure to deal with TireRack. Com. It was easy to find the right tires for my new "garage queen", a 30 years old BMW convertible.
I was able to find this rare tire in a rare size here - and at a great price.
It was great but this survey is pissing me off, I just want to buy the dam tires!
Your service is very convenient which makes things easy for me
I ordered tires and they came 2 days before the expected delivery date.
Have ordered tires 3 times now and will continue in the future. Very intuitive website that makes finding the right tires very easy. Im in another state and have always received my tires in less than 24 hours.
There's a reason I keep coming back here. The prices and services are fantastic. The ease of use and process makes it simple to shop for wheels and tires.
People on the phone and at shop always helpful. Have called several times for expert advice.
Awesome tires and all, very happy with everything. Tires where excellent fit.
Purchased a set of Bridgestone Tires For my S.U.V. And Im super satisfied.
Great service and product last time I ordered. I never had a complaint
Recommend different color for ship to home option box as they all looked the same but were very different options.
And not all tires with the same size and manufacturer and even partly the same name seemed to show after search. I had to go to my own history and click the link of my previous tire to find it. Finally previous experience is the name of this box but is that meaning today or months ago for last time?
Delivery on time, no complaints, competitive pricing and easy to use order process.
Website easy, live customer service, easy, on line chat easy. Easy ordering good selection
The title basically sums it up and I don't want to spend a lot of time explaining in more detail :)
Seamless, great, love the ratings, hazard warranty, etc! Amazing!
Tires as described. Received on time. Next day purchase -
This is my second purchase. Highly recommend.
I've order before. Once in Arizona and sent to Instalation place. This is the second order -
Excellent service and shipping time. This is my 3rd time purchasing a product from them, and I will continue to do so as long as I receive such fine service. Thanks!
I've purchased from Tire Rack before, and I'm never disappointed. They always have great prices and a seamless purchasing experience.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

