Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I've purchased wheel and tire combos several times in the past. Even had Tire Rack call me and ask if I was sure I wanted the oversized wheels for my ND2. I told them I'd done the math, that they'd fit and to ship them. They fit great, only barely rubbing, so I communicated that back to the team and I think they adjusted their fitment calculations.
I've called asking for replacement hub centering rings several times before. Tire rack has never charged me for them and always shipped as many as I asked for (8 at one time once). Great company to get your wheel needs fulfilled without compromise!
I needed a set of 205/40/18 tires for a mini cooper. These tires normally are pretty expensive. But Tire Rack had these for a little over $100 each because they were made in 2022. But since they were in a climate controlled warehouse, dry rot was not an issue. I bought four of them, they arrived quickly and looked perfect. I had Discount Tire mount and balance them. Perfect solution for the Mini Cooper.
The website was easy to navigate and setup my account. The checkout process was quick and easy too.
Always quality products for a variety of vehicles and a road hazard warranty that has saved us over $1000 in the past 8 years alone.
Ordered new set of Michelin CrossClimates on Jan 2 and they shipped to the recommended installer by Jan 5, very fast! Smooth experience with the recommended installer later that week and I am now enjoying the new tires in the most recent winter storm! Lots of tread 10/32nds all around and DOT code of late Nov (pair of "4725" and a pair of "4825" making these only a month old brand new tires!), -- and that am very happy about! Unbeatable fast turnaround and quality and follow-ups at each stage! My only thing is, being a more expensive tire, I would have preferred some kind of discount but I'd bought them after all promos ended at TireRack. Oh well. Overall happy with my purchase!
1. With auto-fill the city-selection was blocked off and I could not edit the entry so I could not finalize my purchase!
2. I think buying a 4-set of high end tires during winter holiday season deserves a discount or a deal but I could not find any discounts whatsoever, even after subscribing to newsletters, etc.! This is highly disappointing!
I've ordered tires from Tirerack for YEARS. Best prices and support, quick shipping and a no brainer! Tire Tests and reviews are the best and help me make the best decisions I can whenever replacing tires.
Easy site to navigate. Have shopped Tire Rack in the past and very happy with the results and service I have received. Thanks Tire Rack
Wry easy to find the tires I was looking for, and when their was an issue with billing the rep was very friendly and helpful to get it fixed
I was able to look at every aspect of the tires and their ratings for what they were good in and not so good. Great experience and great tires
I have been buying tires from Tire Rack for over 20 years. I like there selection and that you can do side by side comparisons of the tire attributes.
Tirerack has never disappointed. I order and the tires are in my mechanic's shop in days and ready when my car arrives for service.
I'm now buying tires again. My last purchase was 13 months ago. I will also need to provide 3 pictures of each tire to prove that they are ruined. Why dont you provide the option to have one of your "certified installers" document the warranty issue and not require your customers to prove to you that your products are defective?
I bought 4 tires and received instant savings. They delivered to my tires plus store within a few days and I got them installed
Bought a set of Vredstein Sprit Classics for my 356 Porsche. Needed fast delivery to make sure I'd be able to attend a 3 day event and Tire Rack came through. Price was very good also.
Ordered four tires for my Honda van and had them delivered to my house to be installed by the dealership when van was serviced. No problems and a good price.
I've only had good things happen with tire rack. From recommendations to warranty coverage, they have been extremely professional.
I can always rely on TireRack for options, reliability and service
I've purchased dozens of tire sets from Tire Rack, its the most convenient, hassle free, and fair priced way to purchase tires. Living close to a distribution center saves even more.
I'm a customer of Tire Rack because the shopping experience is easy, and I can compare tires to choose the best tire for the best value. I have used mobile installation and it was great and the last two times I chose Discount Tire for installation, they are always great.
Able to quickly find the right tire for the best value and scheduling install is a breeze!
Great service, I made a mistake, ordering the wrong tire previous night, I was able to cancel it without any hesitation, and I was able to order the right tire
Easy to search for tires and place the orders. Great service with great attitude if you have to contact them
Calling Tire Rack never disappoints. They are helpful, don't waist your time asking for information because clearly they leverage the technology available to all to know my order history, simply by tracking the phone number.
Always impressed with Tire Rack. Third time ordering. Prices really good, shipping fast, and the website ordering process is now even better, best I've seen.
The site is easy to use; the prices are affordable and Tire Rack will back up what they sell. It's the reason that I have returned again and again.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Matt, thank you for sharing your experience and for choosing us again. We understand the difficulty in meeting documentation requirements and will take your feedback to heart as we work to make the process easier. Please know we’re here to support you and ensure your concerns are addressed.