Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Bought a set of Goodyear Dura Trac RTs in January of 25. This January they are almost bald. 50k warranty but you have to jump through ridiculous hoops to get anything done and then it's a 25% discount based on how bad the tires are. So much for the ratings on Goodyear.
This does not reflect Tire Rack at all. They are just the messenger on this, but it is disappointing that you get a crummy set of tires and the end result is you have to beg for more abuse. I had Cooper tires that lasted a little over a year before, and those were junk too. I'm not offroad and doing damage to the tires. This is a daily truck with very occasional towing light loads.
Some foreign object puncture my tire too high on the sidewall and it was deemed "unrepairable". I called Tire Rack, who started a claim and was directed to purchase a new tire, get it installed and send in pictures of the damage. Soon after, I received a check and was reimbursed for the full amount of the purchase price of the tire.
The pick up process was easy and the gentleman that helped me was very friendly. I work a community college with an automotive program so this service is great. I can save money on tires and bring it to the college to have the students mount and balance. It's a win-win. They get some experience and I save money.
Easy to use. Had an issue and customer service was extremely helpful
Had everything completed and requested Affirm financing (3 month) and site said there was already an account under my email. Went through that long process to change and attempted to complete order.
TireRack software stated there was an issue so called toll free number. Representative said he could not help if I wanted to use Affirm. So, had to start completely over again. Finally completed order.
Always have a good experience on your site!
Wasn't sure how it would work. But it was easy! Searched for the correct size and had a large selection. Was able to get a great tire on sale! Arrived exactly as promised. Will purchase again via TireRack.
Great info and user reviews to help in deciding which tire to buy. Competitive pricing and an installer that comes to my home that I feel I can trust because they are a Tire Rack installer even if independent.
Really appreciate the great prices and fast shipping. There are a lot of installers that you can ship to that are reasonably priced for installation.
I found Tire Rack when I was looking for reviews and comparisons, and I've never looked back. They've got the information I need to select the right tires for my cars and my driving conditions, and great prices with fast shipping on the tires I like.
I love the research products that are available to help me find a tire that suits my needs, and the wide variety of tire brands that are offered, so I have a huge selection of tires.
Ordered 4 new Blizzecks, great deal, free shipping right to installer of my choice. Tires were lost for a week or so but, finally arrived. Installed and are wonderful!
Great site that fits exactly to your vehicle. Several different style and pricing options and shipped directly to tire shop of my choice is a time saver.
The days of having loads of wheel options are gone- everything is special order or out of stock, or 3 in stock, or they have fronts but not rears... tires are hit or miss, and now there's some cheap chinese garbage in there now.
Over 30 years, probably a dozen sets of wheels and twice as many sets of tires... but it's not as fun as it used to be.
Stephen, thank you for being such a loyal customer over the past 30 years — your support means the world to us. We hear you about the changing availability and are working hard to widen our options and step up quality. We hope to make the experience with us feel just as satisfying as it did in the past.
Always a pleasure; great service; decent pricing. Myself and family for years.
I received my four new wheels/tires one day early, it was very well packaged, instructions were included and stickers were on the tires to identify sides (directional tires). They delivered what they promised! TPMS were included and car detected them!
So far it's been pretty good and easy On the Web site. Can't wait to see how delivery and products will go.
Great experience from start to finish! Ordering was easy, pricing was competitive, and the tire will arrive quickly. The selection on Tire Rack makes it simple to find the right fit, and the overall process was smooth and hassle-free. I'll definitely be purchasing from Tire Rack again and recommending them to others.
Had a great experience finding my tires and placing my order! Very simple and easier than calling around a million places!
So much easier than dealing with high pressure tire sales people with limited options. It is nice to be able to peruse all my options at my own pace and do research on each of the options before I decide. The ease of ordering and getting delivery to anywhere that I need the tires makes my life so much easier. When replacing tires I just look at my previous orders and hit "Buy Again"
I placed an order of wheels and tires to fit my 1974 Porsche targa. The front fit ok (slight rubbing) but rear wheel/tire combination didn't fit well at all. Severe rubbing.
Thanks for letting us know about your order issue, Lennart. We understand how frustrating this must be, and a member of our team will be reaching out.
When the website said it would be delivered the next day, I didn't have too much expectations. Sure enough the tires were delivered the next day, unbelievable!
Always easy to find the right tires and now to have it shipped to installers!
Easy to navigate the website, particularly with my saved vehicles. Comparisons are "side by side" and therefore easy to weigh the distinctions vs price. Great prices, great warranty, excellent customer service and on time delivery of product.
Tire Rack has been my "go to" tire store for many years now. Prices that can't be beat, free shipping, great customer service either in chat or on the phone, a well-designed and easy to navigate web site, and easy of checking out make for an efficient and enjoyable customer experience.
Customer service is highly responsible and has access to a lot of import information, such as real-time confirmations of whether stock is available (beyond the listed number online).
I love the fact that I can shop directly from the vehicles in my garage is wonderful. The detailed descriptions and helpful reminders are a great way to get ahead of any questions.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Thank you for sharing your experience, Brandon—we understand how frustrating tire issues can be, especially when warranties don’t meet expectations. We're here to support you with reliable products and service, and we appreciate your trust as we continue improving our customer care. Please don’t hesitate to reach out if there’s any way we can assist you further.