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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Website is so easy to navigate. Best prices around, and super fast shipping.
Road Hazard Claim process is clunky and based in another country, many steps required and it is seemingly created to make a person give up in frustration.
Always helpful and friendly service! Knowledgeable guides and detailed site info.
Easy to compare tire's and read reviews. My go to place for tires.
Never had any issues with purchase and delivery of tires with Tire Rack. Best in the business IMO
I have been a customer since the late 80's and their service, price and assistance has been nothing less than outstanding. They basically have the tire selection and the reviews to make an educated decision. If you're in doubt they have associates who are knowledgeable and can assist with your needs.
Thought I would have to buy a tire brand I did not prefer. I wanted Pirellis'. Firestone didn't have them but recommended Tire Rack and to have them shipped to them. I did. Firestone aligned the front and rear and installed my new tires. It worked out GREAT! TJ
It was very easy online purchase. The shipping was quick and installation done by discount tire was ahead of schedule appointment
I've used Tire Rack for years and years - I always come back to them for the best selection, prices and quick delivery.
A few years ago I ordered two tires for my Aston Martin DBS and the installer came to my house to install them.
That was great!
I had to submit a warranty request only to be denied it. Good tires thought.
Great price, great value. Easy to find product. Looking forward to seeing how these tires will perform
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

