On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
TireRack Reviews Summary
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Easy site to navigate. Have shopped Tire Rack in the past and very happy with the results and service I have received. Thanks Tire Rack
Wry easy to find the tires I was looking for, and when their was an issue with billing the rep was very friendly and helpful to get it fixed
I was able to look at every aspect of the tires and their ratings for what they were good in and not so good. Great experience and great tires
I have been buying tires from Tire Rack for over 20 years. I like there selection and that you can do side by side comparisons of the tire attributes.
Tirerack has never disappointed. I order and the tires are in my mechanic's shop in days and ready when my car arrives for service.
I'm now buying tires again. My last purchase was 13 months ago. I will also need to provide 3 pictures of each tire to prove that they are ruined. Why dont you provide the option to have one of your "certified installers" document the warranty issue and not require your customers to prove to you that your products are defective?
I bought 4 tires and received instant savings. They delivered to my tires plus store within a few days and I got them installed
Bought a set of Vredstein Sprit Classics for my 356 Porsche. Needed fast delivery to make sure I'd be able to attend a 3 day event and Tire Rack came through. Price was very good also.
Ordered four tires for my Honda van and had them delivered to my house to be installed by the dealership when van was serviced. No problems and a good price.
I've only had good things happen with tire rack. From recommendations to warranty coverage, they have been extremely professional.
I can always rely on TireRack for options, reliability and service
I've purchased dozens of tire sets from Tire Rack, its the most convenient, hassle free, and fair priced way to purchase tires. Living close to a distribution center saves even more.
I'm a customer of Tire Rack because the shopping experience is easy, and I can compare tires to choose the best tire for the best value. I have used mobile installation and it was great and the last two times I chose Discount Tire for installation, they are always great.
Able to quickly find the right tire for the best value and scheduling install is a breeze!
Great service, I made a mistake, ordering the wrong tire previous night, I was able to cancel it without any hesitation, and I was able to order the right tire
Easy to search for tires and place the orders. Great service with great attitude if you have to contact them
Calling Tire Rack never disappoints. They are helpful, don't waist your time asking for information because clearly they leverage the technology available to all to know my order history, simply by tracking the phone number.
Always impressed with Tire Rack. Third time ordering. Prices really good, shipping fast, and the website ordering process is now even better, best I've seen.
The site is easy to use; the prices are affordable and Tire Rack will back up what they sell. It's the reason that I have returned again and again.
Tirerack is where I always go when I need to purchase a set of tires for one of my vehicles. Great research on a variety of tires. Fast shipping. Never had a problem.
Tires showed up quick at their preferred installer. They were also quick getting me in to get the new tires on my truck.
After I reset my password and automatically saved it to Google. I went to log in and the suggested password that was saved was incorrect. I went to reset the password again but I would not get an email afterwards.
Thank you for bringing this to our attention, Edward. We're sorry for the trouble with the password reset process and will promptly review the issue to improve your experience. Please reach out directly if you need further assistance.
I believe this is the 3rd set of tires I've ordered. It has always been a great experience. This last order we ordered larger tires for the back and had to send them back because of the Xdrive on a BMW does not allow a staggered tire set. You guys make the return so easy.
Easy experience and great pricing. Questions quickly answered through chat.
Ordered a tire one day and it was delivered the next day. They have a large inventory so you can pick from various manufacturers and sizes
I needed tires, my car has differently sized tired for the front and back, their configurator found what I needed, and got me going quickly. I appreciate the experience.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Matt, thank you for sharing your experience and for choosing us again. We understand the difficulty in meeting documentation requirements and will take your feedback to heart as we work to make the process easier. Please know we’re here to support you and ensure your concerns are addressed.