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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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After being scammed by a company called "RUBY IN STAR" I ordered my tires from The Tire Rack. I got a hell of a great buy on my tires and Tire Rack had them in my garage three days later.
Previously ordered a set of wheels followed by tires a multiple months later, but when I went to have them mounted and balanced a wheel turned out to be a defect. Even with the time difference customer support helped facilitate an exchange at no extra cost. They earned my future business!
Learned so much information on tires and ratings for all conditions and ended with great tires.
I have ordered from tire rack several times. I have always been very satisfied
Lots of information about tires for informed decision, good prices and convenient
Excellent service and site. I will always use them for my tire needs. Between the customer ratings and the thorough test, along with free shipping and road hazard for two years, Tire Rack makes tire shopping fun and simple!
From the all season ultra high performance tire test info helping me make a decision, to the availability of an instant rebate, to help getting that instant rebate applied, all while including free shipping and road hazard coverage, Tire Rack is the best!
Super easy to purchase tires and they do great testing on all the products
Living near the warehouse makes it easy to get the tires and less expensive
Great tires and service great tires and service great tires and service great tires and service great tires and service
Easy process great products and pricing. Beat a lot of other competitors
Best tire website there is. It's always easy to find what you need
My first delivery was fast. Let's see how the second will go ;)
So far so good. It's scary to buy tires online but I can't deny the customer service is really, really good.
I was very pleased with my purchase and it actually arrived earlier than expected! Navigating the site was very easy as well.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

