Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Always a pleasure using the application and finding great deals while comparing tires and wheels. Ease of scheduling and can see what they will look like on your vehicle prior to purchase.
Love the ease and efficiency of this service! They are the best! Highly recommend!
One item not noted was the rims I got with the snow tires used different lug nuts, which were provided, but makes changing from winter to summer rims and tires take care to use the right lug nuts.
I haven't had any problems with any of the tires. Im replacing this tire because I had had it for 4 years. And I bought them with you guys.
I needed to order new tires for a family member who lives in a different state. Using Tire Rack was super easy to purchase the tires and set up an appointment for installation.
Love the road hazard protection, trouble has a way of finding me often. Tire rack makes it easy and all better especially with their included road hazard protection.
Last time I purchased tires and wheels completely installed, which was great because as soon as they came in, I put them on the car. Happy client.
Good selection and easy to order on line. Great simple website.
From the website to the store for installation was flawless. We received notifications when the tires shipped and when they arrived at the store. We were able to schedule the time to bring our car in. The pricing was transparent and the app was easy to use. We even got a two year puncture warranty that was included in our purchase. All of this for $100 less than Discount Tire offered us. We are beyond satisfied! Thank you
I order a lot of tires from Tire Rack and I am generally pleased with the customer service and the Road Hazard Protection, which I have used often living in the city!
I've been ordering from Tire Rack for over 10 years and I have no reason to go anywhere else. Good price, fast delivery, excellent customer service.
I've always had a good experience. However, some installers are beginning to limit options to tires purchased AWAY from their shop.
So so simple. Tell the site what make/model/year your vehicle is and it spits out so many options. Great filters to narrow down what you're looking for too. They'll ship to you or directly to a shop that can install them.
I may be an outlier as I love close to a Tire Rack distribution center but I routinely get tires in 1-2 days and have the option to pick up some models from the warehouse nearest me.
Ordered four tires prior to East Coast blizzard. Tire Rack kept original delivery date. The roads were barely clear and my tires showed up on time.
I received a set of four tires that were mounted and balanced. During driving there was serious vibration and took the car back to have the wheels redone. It turns out it was a bad set of tires, Tire Rack, expedited a new set of tires and payed for all of my shop costs incurred. The new set of tires worked flawlessly and there was multiple follow up calls and emails. The customer service was top notch!
I ordered a set of Yokohama Geolandar 235/65/17 which was on a closeout sale. I opted to have it delivered and installed in their preferred Auto/tire shop in my area which is BJ Motorsports. I was so happy with the whole experience. Turn around time was just less than 48hrs. The tires where delivered the following day and was installed in the morning of the next day. Jeff in BJ Motorsports was very humble and accomodating througout the installation process. Tire rack has been my always "go to" online wheels and tire shop. The credibility and service is top notch! Till my next transaction! Thank you and more power!
Associates are very knowledgeable and responsive.
They keep telling me to rename attachments... I have even cut and pasted their example, and they say they do not have it. 30 years ago, Adobe invented the PDF format, and I have NEVER had any issues with the "file name".
Tire Rack is typically the cheapest option when you account for fees, shipping, etc. Tires are delivered very quickly to Sacramento area.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

