Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Had the OEM tires I wanted in stock and delivery was very quick considering current shipping problems I've had with other companies.
First time ordering from tire rack. Everything went well I think the delivery was a day after I thought it would be but no problem.
Went online found Required tires for the Mercedes S550 I can honestly say in savings of 30% versus Mercedes prices
Website was easy to use and like the product comparison videos.
I received my wheels and one wheel had a dent on it which upset me since they are supposed to be new.
Great choices and pricing, I have always used Tire rack because of the no hassle experience.
Great choices and pricing, I have always used Tire rack because of the no hassle experience.
Easy ordering, packaging was terrific. Everything needed for me to put on the wheels on myself. UPS was a day late with delivery.
Purchased a set of four tires for my wife's car. Ordered on a Saturday, they arrived at the MobileGo Installer a few days later. Mobile Installer was prompt, courteous and fast. Installed the tires in my driveway - no hassle! Even though the mobile installer is a tad more expensive, you get pieces of mind, don't have to wait in some waiting room with 50 other people and their work is excellent.
Shipping instructions asked for first and last name and where it was going to. I was sending it directly to my mechanic under my name however tirerack didn't send it under my name, you used the name on the credit card. Online form should have specifically said that it would have to use the name on the credit card. Was confusing@ accepting shipment.
Very easy checkout with good product reviews and comparisons.
Very easy checkout with good product reviews and comparisons.
Was lucky to find my tire size in close out and got an amazing price with 2 day shipping and hazard insurance. An unbeatable deal.
First time buying winter tires, so I was hesitant to use an online retailer. From selection to installation, the process was incredibly smooth. I used the recommended installer (ASAP Tire) and couldn't have been happier!
I was able to find a compact spare tire at a good price. And, the tire was recently manufactured, so it's not been sitting somewhere for years.
Hassle free experience and a super fast delivery to order set if snow tires.
This is my first time order from you. So far the experience is very positive. We received the mounted tire one day before it was promised and I was surprised because it came with new lug nits, not expected, and the wheel is very nice. Since I am using this for a spare tire I did not have it mounted on the vehicle. VERY Satisfied with this purchase!
This is my first time order from you. So far the experience is very positive.
You guys are great, since I was a kid looking and buying threw the magazines, you were ALWAYS the BEST!
You guys are great, since I was a kid looking and buying threw the magazines, you were ALWAYS the BEST!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


Harrison thanks for bringing this to our attention, we have a new wheel shipping to you today. We apologize for the inconvenience please continue to follow up with the rep you are working with should you have any other questions.