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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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The folks at TR, especially Steve, who dealt with my repeated questions and what-ifs, were great! Very knowledgeable and helpful, especially since there were no options for winter tires in my cars standard size. Ended up doing a size-down application that is a factory recommendation. The only issue I had was... 2 of the tires were mounted backwards for direction of rotation on the right side of my car. Fortunately, the guy from ASAP tire caught the error and was able to correct on-site.
My transaction was pretty basic and accordingly went smoothly.
Several chats with several associates. Always got answers.
PayPal seemed to insist on using billing address from TireRack input as shipping address so I had to go another payment route.
VERY FAST delivery especially considering recent shipping delays with other orders coming by the 3 main shipping companies.
Several chats with several associates. Always got answers.
PayPal seemed to insist on using billing address from TireRack input as shipping address so I had to go another payment route.
Ease of search for wheels and tires and how it can help with my busy work schedule
Ease of search for wheels and tires and how it can help with my busy work schedule
Everything was great. I wish you could send to a shop and pay them extra for road hazard and prorating.
I received a phone call within 5 minutes of placing my order, i was so impressed. The customer service representative was so patient, helpful and knowledgeable about the companies products. He took the time to confirm my order and it turns out that I ordered the wrong tire size for my car. He fixed that issue and continued to assist me in saving money on my transaction. I will be always be loyal customer! Thank you for everything! (the tires are of great quality and look nice)
Easy to conduct a review and to submit an order but later learned the purchase and installation could have been completed locally.
Very easy to conduct a review and to submit an order.
This service was great, but I didn't get a questionnaire for my previous order, where there were some conflict with the rebate service. I was suppose to get a rebate because of what I initial referred to as a bubble, but I further explain to customer/rebate department, that it was more than that, but I have not heard from then in either case,
Great info about tires, especially tests that you run. Thank you!
Great info about tires, especially tests that you run. Thank you!
I have been using TireRack for years and I continue to very satisfied. I have great confidence in Tirerack's products and services!
Fast shipping, Good price, Had a damaged center cap out of the box, great communication replacement part is coming.
Too many to chose from! Tire spec graphic comparison was very helpful.
Too many to chose from! Tire spec graphic comparison was very helpful.
One tire looks used and is missing the tread knobs that the other 3 had... not sure why there is a difference but 3 are different than the last one
I enjoyed having reviews to help me make a better decision.
Went round and round on website, then called cust serv 2 times, then finally read tire reviews for my make/model, and came to decision
Went round and round on website, then called cust serv 2 times, then finally read tire reviews for my make/model, and came to decision
Shipping was fast and great, whoever handled the packaging handled it very poorly one of the boxes had damage and the deliver man did not ask for a signature and he didn't knock so my packages sat outside till I saw them. I opened the damaged boxed and the lip to one of my wheels were chipped.
Easy site to navigate and a fantastic selection to choose from. Order was delivered the following day to the shop I was using. Great experience from my 1st purchase at Tirerack.
This is the 2nd purchase I have made from Tire Rack and both times I found exactly what I was looking for and at a great price.
I've been buying from Tire Rack the last 4 years haven't been disappointed..
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


We're sorry to hear that your experience could have been better. A member of our team reached out to you to see how we can improve your experience. Should you change your mind about the accommodation we offered, please don’t hesitate to get in touch with the customer service representative who has been assisting you.