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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,745
shipping
28,709
quality
29,269
This company responds to reviews on average within 1 day

Instant Feedback

529,742 reviews

We monitor reviews for authenticity

Virginia
1 review
0 helpful votes
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Winter Tire and Wheel Package
February 5, 2021

The folks at TR, especially Steve, who dealt with my repeated questions and what-ifs, were great! Very knowledgeable and helpful, especially since there were no options for winter tires in my cars standard size. Ended up doing a size-down application that is a factory recommendation. The only issue I had was... 2 of the tires were mounted backwards for direction of rotation on the right side of my car. Fortunately, the guy from ASAP tire caught the error and was able to correct on-site.

Date of experience: February 5, 2021
Illinois
1 review
0 helpful votes
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It's good to be satisfied
February 5, 2021

My transaction was pretty basic and accordingly went smoothly.

Date of experience: February 5, 2021
Washington
1 review
0 helpful votes
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Have bought from TR more than once
March 9, 2021
Updated review

Several chats with several associates. Always got answers.

PayPal seemed to insist on using billing address from TireRack input as shipping address so I had to go another payment route.

VERY FAST delivery especially considering recent shipping delays with other orders coming by the 3 main shipping companies.

Date of experience: February 5, 2021

Several chats with several associates
January 29, 2021
Previous review

Several chats with several associates. Always got answers.

PayPal seemed to insist on using billing address from TireRack input as shipping address so I had to go another payment route.

Date of experience: January 29, 2021
Alabama
1 review
0 helpful votes
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Easy to navigate and the selection
February 5, 2021
Updated review

Ease of search for wheels and tires and how it can help with my busy work schedule

Date of experience: February 5, 2021

Ease of search for wheels and tires and how it can...
January 30, 2021
Previous review

Ease of search for wheels and tires and how it can help with my busy work schedule

Date of experience: January 29, 2021
Texas
1 review
0 helpful votes
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Quick delivery, feel sorry for UPS.
February 5, 2021

Everything was great. I wish you could send to a shop and pay them extra for road hazard and prorating.

Date of experience: February 4, 2021
Illinois
1 review
0 helpful votes
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Amazing Customer Service!
February 5, 2021

I received a phone call within 5 minutes of placing my order, i was so impressed. The customer service representative was so patient, helpful and knowledgeable about the companies products. He took the time to confirm my order and it turns out that I ordered the wrong tire size for my car. He fixed that issue and continued to assist me in saving money on my transaction. I will be always be loyal customer! Thank you for everything! (the tires are of great quality and look nice)

Date of experience: February 4, 2021
Florida
1 review
0 helpful votes
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Amazing
February 5, 2021

Website great easy-to-use found what I needed and at a great price.

Date of experience: February 4, 2021
Pennsylvania
2 reviews
0 helpful votes
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Overpaid
March 9, 2021
Updated review

Easy to conduct a review and to submit an order but later learned the purchase and installation could have been completed locally.

Date of experience: February 4, 2021

Very easy to conduct a review and to submit an order
January 29, 2021
Previous review

Very easy to conduct a review and to submit an order.

Date of experience: January 29, 2021
Maryland
3 reviews
0 helpful votes
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GREAT SERVICE - TIRE RACK
February 5, 2021

This service was great, but I didn't get a questionnaire for my previous order, where there were some conflict with the rebate service. I was suppose to get a rebate because of what I initial referred to as a bubble, but I further explain to customer/rebate department, that it was more than that, but I have not heard from then in either case,

Date of experience: February 4, 2021
Utah
1 review
0 helpful votes
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Great info about tires, especially tests that you...
February 5, 2021
Updated review

Great info about tires, especially tests that you run. Thank you!

Date of experience: February 4, 2021

Great info about tires, especially tests that you...
January 30, 2021
Previous review

Great info about tires, especially tests that you run. Thank you!

Date of experience: January 29, 2021
Pennsylvania
1 review
0 helpful votes
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Fast delivery, easy research and ordering.
March 9, 2021
Updated review

I have been using TireRack for years and I continue to very satisfied. I have great confidence in Tirerack's products and services!

Date of experience: February 4, 2021

Has always been quick and easy
January 8, 2020
Previous review

Has always been quick and easy.

Date of experience: December 9, 2019
Illinois
1 review
0 helpful votes
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Fast shipping, Good customer service
February 5, 2021
Updated review

Fast shipping, Good price, Had a damaged center cap out of the box, great communication replacement part is coming.

Date of experience: February 4, 2021

Easy to use
January 30, 2021
Previous review

Easy to use

Date of experience: January 29, 2021
Oklahoma
1 review
0 helpful votes
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First timer...
March 9, 2021
Updated review

Too many to chose from! Tire spec graphic comparison was very helpful.

Date of experience: February 4, 2021

Too many to chose from!
January 29, 2021
Previous review

Too many to chose from! Tire spec graphic comparison was very helpful.

Date of experience: January 29, 2021
Florida
1 review
0 helpful votes
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One tire looks used
March 9, 2021

One tire looks used and is missing the tread knobs that the other 3 had... not sure why there is a difference but 3 are different than the last one

Date of experience: February 4, 2021
Georgia
2 reviews
0 helpful votes
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Satisfied
February 5, 2021
Updated review

I enjoyed having reviews to help me make a better decision.

Date of experience: February 4, 2021

I enjoyed having reviews to help me make a better decision
January 30, 2021
Previous review

I enjoyed having reviews to help me make a better decision.

Date of experience: January 29, 2021
California
1 review
0 helpful votes
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Buying tires online
March 7, 2021
Updated review

Went round and round on website, then called cust serv 2 times, then finally read tire reviews for my make/model, and came to decision

Date of experience: February 4, 2021

Went round and round on website, then called cust serv...
March 1, 2021
Previous review

Went round and round on website, then called cust serv 2 times, then finally read tire reviews for my make/model, and came to decision

Date of experience: January 29, 2021
Utah
1 review
0 helpful votes
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Chipped wheel
February 12, 2021

Shipping was fast and great, whoever handled the packaging handled it very poorly one of the boxes had damage and the deliver man did not ask for a signature and he didn't knock so my packages sat outside till I saw them. I opened the damaged boxed and the lip to one of my wheels were chipped.

Date of experience: February 4, 2021
Albert K. — TireRack Rep
over a year old

We're sorry to hear that your experience could have been better. A member of our team reached out to you to see how we can improve your experience. Should you change your mind about the accommodation we offered, please don’t hesitate to get in touch with the customer service representative who has been assisting you.

Pennsylvania
1 review
0 helpful votes
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Tires for my 2017 Infiniti Q70L
February 5, 2021

Easy site to navigate and a fantastic selection to choose from. Order was delivered the following day to the shop I was using. Great experience from my 1st purchase at Tirerack.

Date of experience: February 4, 2021
South Carolina
1 review
0 helpful votes
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I love Tire Rack
February 5, 2021

This is the 2nd purchase I have made from Tire Rack and both times I found exactly what I was looking for and at a great price.

Date of experience: February 4, 2021
New York
1 review
0 helpful votes
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Pleased with my experience
March 8, 2021

I've been buying from Tire Rack the last 4 years haven't been disappointed..

Date of experience: February 4, 2021