Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very easy and user friendly. I placed my order for my tire on Aug 1 st and received the next day as promised. The price was very reasonable. I was recommended to the website by the mechanic at NTB. I took the tire back to NT B to install. Extremely pleased with outcome.
Quick and easy! Website layout is very easy to navigate and placing an order was seamless.
Easy to find the right tire and installer on Tire Rack. Helpful reviews and Tire Rack's own suggestions were very helpful.
Easy to find the right tire and installer
Great experience the tech called me and explained that the details of the rims for the vehicle make and year. I really appreciated the call.
Straight forward easy no hidden pricing, fast shipping
Awesome... Very helpful and easy to order and received. Thanks
Had to replace a tire due to object in road cutting through to liner and running flat for a quarter mile before a safe place to change it out. Was miffed that the tires bought 2 years ago are, of course, discontinued... and a week past the road hazzard warr. These seemed to be built on the same carcass and have quite similar tread design, so bought 2 to go with the lightly worn pair on the other axle. Tried to pay, as before, with Mom's (her car) CC and it was rejected - may have been an entry error by me, but give us a second chance... EH? Paid with one of my cards...
Arrived as promised and performed well on our delayed road trip.
The experience for purchasing my tires and wheels was a breeze. Reviews were very helpful. I will recommend your company to others.
Quick easy, great support. Prompt and knowledgeable
Quick service, customer service was very helpful throughout the order process.
It was fast, friendly and efficient. I used tire rack before and it was all smooth transactions. I will use them again
I really love the prices for the products that Tire Rack have. I especially love the fact that they have a warehouse here in GA and that I can save a little more money picking up my purchase myself.
I had an amazing experience with tire rack. Second time buying thru tire rack. Tire rack has one of the best shopping experiences and delivery of product as expected.
I ordered my tires from here a few month's ago for the first time, it was a great experience. Once I ordered them, I was taken to my next steps or at least I was told what to expect next. This time when I am ordering a replacement tire I was not given any instruction on what was coming next or what to expect. Each and every day I would look at my order to see if it had new information on when my tire was shipped or would be delivered. After almost a week I finally called and they said oh yeah your tire was delivered a few days ago, but now you need to call and setup an installation appointment. So in my opinion things were communicated better as a new customer, compared to getting a replacement tire.
Clancy was very helpful with answering questions regarding purchase.
Clancy was very helpful with answering questions regarding purchase.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

