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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Very easy to review, compare and eventually place my order. I've had nothing but a pleasant experience with TR. Their web site is easy to understand and their robust data system helps buyers select the best and correct size.
I made an inadvertent mistake on the tire size when I placed my order, but thankfully was contacted by Isaac at Tire Rack, who saw that they were the incorrect size for my car. He called and asked if I'd intended to order that size, and took care to order and ship the proper fit. Expected delivery was three business days, but they actually arrived in just two.
This was the easiest purchase of tires I have ever made!
Quick and easy, my order came in 24 hours via Fed Ex.
Very satisfied doing business with Tire Rack. Easy order process and excellent delivery time.
Product ordered came in one day ahead of scheduled.
Excellent service, thanks again.
Steve Gunderson
As usual, Tire Rack has made shopping for tires easy and informative. There's no other tire retailer online or offline I would recommend as highly as Tire Rack! They consistently exceed my expectations with each new order... thanks guys!
Finding the specific tire model for my specific vehicle required more effort than anticipated, but checkout went well.
All of my questions were answered by what I felt were very knowledgeable people.
Easy payment options. Extremely fast delivery. Literally less than 24 hours!
Overall, I am very happy with your products and fairly easy user flow without too many complications. However, the customer service (via chat) was very disappointing. The CS agent on your live chat name Alberto was not friendly and did not help in ways that was expected. If possible, please feel free to review the chats. The user flow and experience for the claims department needs some work. I received notifications (email and text) that my assigned claims agent had left me notes. When I signed in to my account, I did not see any notes under the notes tab. It was very frustrating and my uploaded documents had disappeared as well. Also, I'd recommend updating your alert notification once the claim has been approved, to mention how the reimbursement will be received on the customer end. Will I get a check in the mail? Closing that loop would be great. Thanks.
Easy to navigate. Plenty of detail to make an educated choice.
Always great selection and prices Tire Rack makes it so easy.
After putting in my car specs, it was a breeze to find what I was looking for.
Been trying to put a claim in for weeks. Can't upload file on the website spoke to a claim rep and she gave me an email to send file to. Won't go through. What's going on?
Price was much better than around me plus you had in stock
Thank you
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

