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From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
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TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,827
shipping
28,791
quality
29,351
This company responds to reviews on average within 1 day

Instant Feedback

530,915 reviews

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Another happy customer!
March 17, 2022

Very easy to review, compare and eventually place my order. I've had nothing but a pleasant experience with TR. Their web site is easy to understand and their robust data system helps buyers select the best and correct size.

Date of experience: March 16, 2022
Arizona
1 review
0 helpful votes
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Tires
March 16, 2022

Tyson was a great help, walked me through the process and it was flawless Thanks, Larry

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Great Experience
March 16, 2022

Easy process, and good value. Delivery was much faster than expected!

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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I made an inadvertent mistake on the tire size when I placed my order, but thankfully was contacted by Isaac at Tire Rack, who saw that they were the incorrect size for my car. He called and asked if I'd intended to order that size, and took care to order and ship the proper fit. Expected delivery was three business days, but they actually arrived in just two.

Date of experience: March 16, 2022
Maryland
1 review
0 helpful votes
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Tire purchase
March 16, 2022

This was the easiest purchase of tires I have ever made!

Date of experience: March 16, 2022
New Jersey
1 review
0 helpful votes
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Title satisfied
March 16, 2022

Very pleased with the ease and honesty of your company's procedure.

Date of experience: March 16, 2022
Pennsylvania
1 review
0 helpful votes
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Quick and easy, my order came in 24 hours via Fed Ex.

Date of experience: March 16, 2022
Arizona
1 review
0 helpful votes
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Satisfied customer
March 16, 2022

Very satisfied doing business with Tire Rack. Easy order process and excellent delivery time.
Product ordered came in one day ahead of scheduled.
Excellent service, thanks again.

Steve Gunderson

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Many other companies make you choose a vehicle which makes aftermarket ordering very difficult thanks for having the option to opt out of selecting a vehicle!

Date of experience: March 16, 2022
Pennsylvania
1 review
0 helpful votes
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As usual, Tire Rack has made shopping for tires easy and informative. There's no other tire retailer online or offline I would recommend as highly as Tire Rack! They consistently exceed my expectations with each new order... thanks guys!

Date of experience: March 16, 2022
New Mexico
1 review
0 helpful votes
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First time customer
March 16, 2022

Finding the specific tire model for my specific vehicle required more effort than anticipated, but checkout went well.

Date of experience: March 16, 2022
New Jersey
1 review
0 helpful votes
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Truly Professional
March 16, 2022

All of my questions were answered by what I felt were very knowledgeable people.

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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Excellent Experience
March 16, 2022

Easy payment options. Extremely fast delivery. Literally less than 24 hours!

Date of experience: March 16, 2022
District of Columbia
1 review
0 helpful votes
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I am very happy with Tire Rack!
March 16, 2022
Updated review

Overall, I am very happy with your products and fairly easy user flow without too many complications. However, the customer service (via chat) was very disappointing. The CS agent on your live chat name Alberto was not friendly and did not help in ways that was expected. If possible, please feel free to review the chats. The user flow and experience for the claims department needs some work. I received notifications (email and text) that my assigned claims agent had left me notes. When I signed in to my account, I did not see any notes under the notes tab. It was very frustrating and my uploaded documents had disappeared as well. Also, I'd recommend updating your alert notification once the claim has been approved, to mention how the reimbursement will be received on the customer end. Will I get a check in the mail? Closing that loop would be great. Thanks.

Date of experience: March 16, 2022

User flow and experience was great
March 10, 2022
Previous review

User flow and experience was great.

Date of experience: March 10, 2022
Texas
1 review
0 helpful votes
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Top tires delivered the next day.
March 16, 2022

Easy to navigate. Plenty of detail to make an educated choice.

Date of experience: March 16, 2022
Texas
1 review
0 helpful votes
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Great website, great tire.
March 16, 2022

Very organized website. Fast shipping. Excellent selection.

Date of experience: March 16, 2022
Colorado
1 review
0 helpful votes
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Fast and easy
March 16, 2022
Updated review

Always great selection and prices Tire Rack makes it so easy.

Date of experience: March 16, 2022

Quick and easy
October 16, 2019
Previous review

Quick and easy

Date of experience: October 16, 2019
Illinois
1 review
0 helpful votes
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Easy peasy!
March 16, 2022

After putting in my car specs, it was a breeze to find what I was looking for.

Date of experience: March 16, 2022
California
1 review
0 helpful votes
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Claim won't register.
March 16, 2022

Been trying to put a claim in for weeks. Can't upload file on the website spoke to a claim rep and she gave me an email to send file to. Won't go through. What's going on?

Date of experience: March 16, 2022
Massachusetts
1 review
0 helpful votes
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I would recommend
March 16, 2022

Price was much better than around me plus you had in stock
Thank you

Date of experience: March 16, 2022