Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TireRack

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
grey stargrey stargrey stargrey stargrey star

TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,250
value
28,690
shipping
28,654
quality
29,214
This company responds to reviews on average within 1 day

Instant Feedback

528,568 reviews

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow Peter X.
Unfollow Peter X.
Share Review
Report Review

Canada Intrnet Order
May 4, 2022
Updated review

Pretty straight forward to select and order - Border customs and provincial requirements all looked after - Arrived in 5 days - Txs

Date of experience: May 4, 2022

Pretty straight forward
May 4, 2022
Previous review

Pretty straight forward

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
Follow Jeffrey O.
Unfollow Jeffrey O.
Share Review
Report Review

Great Experience Overall
May 4, 2022

I purchased a set of Vredestein Pinza AT tires from Tire Rack based on the reviews and the price, which was comparable to or lower than similar tires that I could get locally. The purchasing experience was straight forward. I had the tires shipped directly to a local tire shop that was listed as a recommended installer on the Tire Rack web site. The tires arrived quickly (actually 3 days earlier than predicted). Installation was smooth.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
Follow Charles K.
Unfollow Charles K.
Share Review
Report Review

Satisfied
May 4, 2022

Quick and easy when you know what you want and your price range.
A Great selection to choose from..

Date of experience: May 4, 2022
New Mexico
1 review
0 helpful votes
Follow Colton P.
Unfollow Colton P.
Share Review
Report Review

Quick and Satisfactory
May 4, 2022

The process was quick, easy, and met my expectations.

Date of experience: May 4, 2022
Montana
2 reviews
0 helpful votes
Follow Justin E.
Unfollow Justin E.
Share Review
Report Review

Tires shipped to house
May 4, 2022

Super easy and the tires I ordered showed up at my house the next day.

Date of experience: May 4, 2022
Maryland
1 review
0 helpful votes
Follow Timothy N.
Unfollow Timothy N.
Share Review
Report Review

Easy ordering
May 4, 2022
Updated review

Easy transaction and the ability to ship to my service garage was amazing.

Date of experience: May 4, 2022

Fast delivery!
February 9, 2021
Previous review

Tires were easy to find on Tire Rack. Easy to place the order and a fast delivery.

Date of experience: February 9, 2021
Florida
2 reviews
0 helpful votes
Follow Leo U.
Unfollow Leo U.
Share Review
Report Review

Tire Rack does it again!
May 4, 2022

Quick, easy. One of the best websites in the business.

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
Follow Errol J.
Unfollow Errol J.
Share Review
Report Review

No problem
May 4, 2022

The tires option to select from good to ok quality brands.

Date of experience: May 4, 2022
New York
1 review
0 helpful votes
Follow Henry N.
Unfollow Henry N.
Share Review
Report Review

EXCELLENT!
May 4, 2022

I have dealt almost exclusively with TIRERACK for the last 8 years. Tires show up in 2 - 3 days with no shipping. WAY AHEAD of buying locally
H Phillps

Date of experience: May 4, 2022
Maryland
1 review
0 helpful votes
Follow Thomas Z.
Unfollow Thomas Z.
Share Review
Report Review

The ONLY way to buy tires
May 4, 2022

Thanks great experience. Tire Rack had the tires I wanted in stock and at a considerable saving compared to the local shop. The delivery was really fast; two days and they notified me of delivery to the installer. The associated installer got me in right away! Great experience and I really like the tires!

Date of experience: May 4, 2022
Maryland
1 review
0 helpful votes
Follow David Y.
Unfollow David Y.
Share Review
Report Review

Rollin on the Rivah!
May 4, 2022

Ordering was quick and easy! Delivery made on-time to location requested. No customer intervention required once order and instructions placed.

Date of experience: May 4, 2022
Pennsylvania
1 review
0 helpful votes
Follow Rodolfo L.
Unfollow Rodolfo L.
Share Review
Report Review

Painless
May 4, 2022

Quick and easy! Sorry I'm a man of little words but I'd shop here again, actually this is my 5th order of tires from TireRack and I'd come back for more. Keep up the outstanding customer experience.

Date of experience: May 4, 2022
Virginia
1 review
0 helpful votes
Follow Bonita R.
Unfollow Bonita R.
Share Review
Report Review

Tires
May 4, 2022
Updated review

Very easy shopping and ordering! You have the best prices!

Date of experience: May 4, 2022

Very easy shopping and ordering!
May 4, 2022
Previous review

Very easy shopping and ordering!

Date of experience: May 4, 2022
Connecticut
1 review
0 helpful votes
Follow Andrew E.
Unfollow Andrew E.
Share Review
Report Review

Consumer-Friendly
May 4, 2022

User friendly with the vehicle search/matching of tires. Neal was very helpful via phone. I did not have any luck with the mobile chat feature as maybe I was trying to chat after business hours. The tires were delivered zip-tied together, so make sure you receive and put them in a safe place after delivery.

Date of experience: May 4, 2022
Tennessee
1 review
0 helpful votes
Follow Michael D.
Unfollow Michael D.
Share Review
Report Review

Awesome website
May 4, 2022

Great website and easy to use. The tires were at my tire store within 24 hours. Only thing I didn't like was that UPS delivered my tries at 1144am and I was not notified until 515pm the same day. I had the day off work but never MLK we the tires had been delivered.

Date of experience: May 4, 2022
New Jersey
1 review
0 helpful votes
Follow Brenda M.
Unfollow Brenda M.
Share Review
Report Review

Good service WHEN you can reach them!
June 3, 2022
Updated review

Pothole ate a tire about 8:45 PM on a Wednesday. Tried calling to order a replacement tire and need information on who to call to about the road hazard warranty. This set of tires is about 2 months old and has less than 2500 miles on them.
THEY were closed - couldn't reach anyone!
Did order a new tire from my phone then but unfortunately realized days later I used a different CC and that ended up putting the order for the replacement tire in a different account. That has been a royal hassle to deal with for the warranty because the 2 orders don't show up together even though on they use the same email & physical address.
Because of my work schedule and commute (I leave at 3 AM and get home about 10PM) I could not reach anyone to deal with this until 5 days later on Monday.

On the plus side I received the new tire in 2 days and mounted it that night and am back on the road.

Date of experience: May 4, 2022
Albert K. — TireRack Rep
over a year old

Thank you for taking the time to leave us a review and for sharing your thoughts. Every little bit of feedback we receive helps us to improve the tire buying process, so we appreciate you reaching out! We will document your feedback for review.


Needed to call about road hazard warranty
April 28, 2022
Previous review

Needed to call about road hazard warranty

Date of experience: April 27, 2022
California
1 review
0 helpful votes
Follow William D.
Unfollow William D.
Share Review
Report Review

I would have given you guys 5 stars, except I had ordered four Cooper tires last week and there was nothing that flagged to me that the tires wouldn't arrive until August. Who orders four tires for mid-summer? I needed them now. It wasn't until I looked back at the order that I realized they wouldn't arrive until August which is ridiculous. I understand that there is something strange going on these days, but perhaps they shouldn't been offered in the first place, if not flagged in big letters! Regardless, it really pissed me off! I cancelled the order and I had to go back and find other tires to meet my needs that would arrive right away. I did a lot of research to find the Cooper tires I wanted so I had to go back and re-research this over again. It was a lot of wasted time! Plus, the tires I ended up ordering were $30 more per tire than the Cooper tires I originally ordered, and I didn't expect to spend another $120 plus taxes on four tires.
BUT then it didn't end there. I ordered Faulkner tires, which might have ended up being much better than the Cooper tires, but the day after I ordered them, 2 tires showed up on my garage door. Where were the other two? I called you guys and you all called the delivery company who said they had them but didn't bother delivering them. This was a Thursday and they said that they would deliver the other two Friday. NO harm done, I planned to install them on Saturday. Friday came and no tires. I called again and you called them shipping company and now I find out the company sent them to Colorado - what happened to them being in the shipping facility and just not being loaded? And I missed the weekend to get them put on my wheels. The lady at Tire Rack was cool in that she gave me a credit of $75 for shipping (I haven't confirmed this yet). However, Monday came along and they weren't here either. It wasn't until Tuesday that they were finally delivered to me. I ordered them almost a week earlier. That's bad! It also

Date of experience: May 4, 2022
Albert K. — TireRack Rep
over a year old

We appreciate you bringing this to our attention, and are so very sorry for the frustration this might have caused. A member of our team has reached out to you and would like to make this right. Should you change your mind about the accommodation we offered for the delay in shipping, please don’t hesitate to get in touch with the customer service representative who has been assisting you.


I would have given you guys 5 stars, except I had ordered...
April 27, 2022
Previous review

I would have given you guys 5 stars, except I had ordered four Cooper tires last week and there was nothing that flagged to me that the tires wouldn't arrive until August. Who orders four tires for mid-summer? I needed them now. It wasn't until I looked back at the order that I realized they wouldn't arrive until August which is ridiculous. I understand that there is something strange going on these days, but perhaps they shouldn't been offered in the first place, if not flagged in big letters! Regardless, it really pissed me off! I cancelled the order and I had to go back and find other tires to meet my needs that would arrive right away. I did a lot of research to find the Cooper tires I wanted so I had to go back and re-research this over again. It was a lot of wasted time! Plus, the tires I ended up ordering were $30 more per tire than the Cooper tires I originally ordered, and I didn't expect to spend another $120 plus taxes on four tires.

Date of experience: April 27, 2022
New York
1 review
0 helpful votes
Follow Eugene B.
Unfollow Eugene B.
Share Review
Report Review

Great experience at Tire Rack
May 4, 2022

It's quick and easy to order at Tire Rack. Website gives you all the information you need to find what you're looking for. Tire Rack has really fast shipping too and they wrap their wheel and tire combo's well. I'm very happy with the shipment!

Date of experience: May 3, 2022
Missouri
1 review
0 helpful votes
Follow Blake O.
Unfollow Blake O.
Share Review
Report Review

Shocked
May 4, 2022
Updated review

Fast and simple, couldn't ask for a better shopping experience when it comes to tire racks all you need to know about tire and wheels. They roast the competition away. No pun attended. Shipping said 2 days to get my order I got it the very next day. Thanks tire rack for being you.

Date of experience: May 3, 2022

Fast and simple
April 28, 2022
Previous review

Fast and simple

Date of experience: April 27, 2022
Florida
1 review
0 helpful votes
Follow Morris J.
Unfollow Morris J.
Share Review
Report Review

Excellent
May 4, 2022
Updated review

Buying from Tire rack is very easy and convenient.

Date of experience: May 3, 2022

Easy convenient, safe, always a pleasure shopping at...
April 26, 2021
Previous review

Easy convenient, safe, always a pleasure shopping at the Tire Rack

Date of experience: April 26, 2021