Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of TireRack

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

From the business

At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.


tirerack.com
Founded in 1979
South Bend, IN, United States
How would you rate TireRack?
grey stargrey stargrey stargrey stargrey star

TireRack Reviews Summary

Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.

This summary is generated by AI, based on text from customer reviews

service
3,248
value
28,838
shipping
28,802
quality
29,362
This company responds to reviews on average within 1 day

Instant Feedback

531,047 reviews

We monitor reviews for authenticity

Texas
1 review
0 helpful votes
Follow allan T.
Unfollow allan T.
Share Review
Report Review

Top notch service as always
August 30, 2022

This is my third set of tires I've bought from TireRack and it's been painless and easy to order with.

Date of experience: August 30, 2022
Ohio
1 review
0 helpful votes
Follow Henry L.
Unfollow Henry L.
Share Review
Report Review

Excellent Again
August 30, 2022

Excellent as always, no muss no fuss. Tires were delivered to installer before I was even available.

Date of experience: August 30, 2022
Kentucky
1 review
0 helpful votes
Follow Gregory X.
Unfollow Gregory X.
Share Review
Report Review

Mixed
August 30, 2022

Super service and delivery. Unfortunately, three of my four white wall tires had black marks on the white areas that would not come out. Not the perfect look that I wanted for my classic car.

Date of experience: August 30, 2022
Pennsylvania
1 review
0 helpful votes
Follow Shawn P.
Unfollow Shawn P.
Share Review
Report Review

New tires!
August 30, 2022
Updated review

Everything went well. The buying experience, the product itself as well as picking the tires up. Everything was smooth.

Date of experience: August 30, 2022

So far so good
January 3, 2021
Previous review

So far so good

Date of experience: January 3, 2021
Washington
1 review
0 helpful votes
Follow Brenda Z.
Unfollow Brenda Z.
Share Review
Report Review

Great
August 30, 2022

Great service, very fast and great product
Very satisfied

Date of experience: August 30, 2022
Georgia
1 review
0 helpful votes
Follow Zakary N.
Unfollow Zakary N.
Share Review
Report Review

91 mazda b2200
September 29, 2022

YOu dont even have my vehicle listed for someone to help me order my wheels and tires. I had to work around your website to even order what I wanted.
Once I called and gave my own dimensions to verify it would fit I was able to get what I need.

Date of experience: August 30, 2022
Illinois
1 review
0 helpful votes
Follow Juan P.
Unfollow Juan P.
Share Review
Report Review

Buying from Tire Rack.com
August 30, 2022
Updated review

Fast, easy and no hassle purchasing from Tirerack.com

Date of experience: August 30, 2022

Fast and easy to order
October 18, 2020
Previous review

Fast and easy to order

Date of experience: October 18, 2020
North Carolina
1 review
0 helpful votes
Follow BRIAN G.
Unfollow BRIAN G.
Share Review
Report Review

Easy and as expected!
August 30, 2022

Quick shipping and easy pickup. No issues and the wheels/tires were as expected.

Date of experience: August 30, 2022
Ohio
1 review
0 helpful votes
Follow William G.
Unfollow William G.
Share Review
Report Review

I like this company. Ordered tires a while back. Good prices, Fast shipping.

Date of experience: August 30, 2022
Tennessee
4 reviews
0 helpful votes
Follow Darren K.
Unfollow Darren K.
Share Review
Report Review

Tacoma Eibach pro stage 2 lift kit
August 29, 2022

Easy to navigate website. Nice selection on suspension lifts. Fast shipping on my order.

Date of experience: August 29, 2022
Georgia
1 review
0 helpful votes
Follow Dawn R.
Unfollow Dawn R.
Share Review
Report Review

Ordering tires was quick and easy. I wish there was a way to safely ship the tires vs. wrapping packing tape around them. Honestly, I thought they would arrive in a box instead of being slung around in a UPS van without any sort of secure packaging. The tires are pretty scuffed up and have hard to remove tape residue on the sides.

Date of experience: August 29, 2022
Florida
1 review
0 helpful votes
Follow DERRICK B.
Unfollow DERRICK B.
Share Review
Report Review

OUTSTANDING
August 29, 2022

Always amazed with your company. Best products in the country.

Date of experience: August 29, 2022
Georgia
1 review
0 helpful votes
Follow Nathan M.
Unfollow Nathan M.
Share Review
Report Review

Very happy
August 29, 2022

It was easy to find a nice set of tires. The price was decent and they came in two days. Not bad at all. I will definitely be back for my next set

Date of experience: August 29, 2022
Oklahoma
1 review
0 helpful votes
Follow Trevor M.
Unfollow Trevor M.
Share Review
Report Review

Fast Shipping
August 29, 2022

Website is easy to navigate with great selection of tires!
Tires arrived in 3 days!

Date of experience: August 29, 2022
Minnesota
1 review
0 helpful votes
Follow Carl X.
Unfollow Carl X.
Share Review
Report Review

Great tools, selection, and services to make the process of getting great wheels and tires seamless from order to install at my local affiliated shop.
* There was a problem with the tpms sensors not scanning, Discount Tire techs said they were "dead" and offered to charge me $60ea for new ones. I got on the phone right away with Tire Rack. While I felt it was highly unlikely that the brand new tpms sensors were bad, I really just wanted to find out a out the process of getting my refund or warranty on replacing them right away. I didn't have the funds to replace them and deal with reimbursement later.
After a fairly long wait time, I was in touch with a rep ( who, now that I think of it; never really got alot of info from me). I explained my situation and was put on hold. All the while they're continuing to put the wheels onto my car (I'm assuming without the tpms set up). Before I know it, the car is done. I'm thinking that I ran out of time to get it fix right away and now I have to deal it for now.
Just as the Discount Tire Assistant Manager is coming up to me, the Tire Rack CS rep also comes back on the phone. They both explain that they were in contact with each other and were about to resolve the issue and the tpms was installed and working.
This is what a good partnership can do.
Did I say seamless?

Date of experience: August 29, 2022
New Jersey
2 reviews
0 helpful votes
Follow Brian N.
Unfollow Brian N.
Share Review
Report Review

Excellent
August 29, 2022

Excellent service, very disappointed you do not offer Military discounts.

Date of experience: August 29, 2022
New York
1 review
0 helpful votes
Follow James V.
Unfollow James V.
Share Review
Report Review

Top-notch customer service
August 29, 2022

Lee x4503 was very helpful in selecting the right replacement on-off road tire for my '21 Ford Ranger FX4. I can't wait to get them installed and write a review once they've got some mileage.

Date of experience: August 29, 2022
Virginia
1 review
0 helpful votes
Follow Joseph N.
Unfollow Joseph N.
Share Review
Report Review

A Great Place to Shop for Tires
August 29, 2022

Great selection at competitive prices. Website is very informative.

Date of experience: August 29, 2022
North Carolina
1 review
0 helpful votes
Follow larry V.
Unfollow larry V.
Share Review
Report Review

Quick
August 29, 2022

Easy selection process and competitive pricing. Local installer made it even easier.

Date of experience: August 29, 2022
Georgia
1 review
0 helpful votes
Follow Earl K.
Unfollow Earl K.
Share Review
Report Review

Fast Service!
August 29, 2022

Easy to order, Fast delivery. Have not had the tires mounted yet but they look great.

Date of experience: August 29, 2022