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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Tire Rack makes it very easy to shop for what I need. The only thing I wish they provided was a tire calculator or an easier way to purchase non standard tire sizes and still get a close ratio to stock.
Got my replacement tire ordered. Needed it delivered to address I am at, but when I edited that it also changed my billing address. So I had to fix that. Glad I caught it. While initially confusing it seems the warranty has been covered and a check is being sent. Very frustrated that the name brand tire has had an internal failure, and I am told the check is in th email. Not 100% clear on if complete repalacement and mounting will be covered, but glad it is behind me.
Very limited Installer selection for my area. Do they need to pay you to be on the list? Initial quoted delivery date was set, then 1 hour after scheduled delivery it was changed to following week. The rescheduled dates did not further change, which is good. I do not understand why the 2 styles of tire (pair for passenger car and a pair for a truck) were sent out as 4 separate orders. Did arrive as 2 deliveries. Made little sense.
Looked at Tirerack's comparison chart, chose the top tires i was interested in and then got prices. Delivery and service at Discount Tires for installation was excellent. Tire hazard insurance allows me to go to any tire service dealer for repairs and not constrained to any brand name stores for that service. I got the best tires at the lowest price.
Very happy with the tires and very happy with the price and very impressed by the shipping.
I ordered my tires on a Friday, early afternoon and they were delivered Saturday mid-morning. The ETA was Monday so it was a pleasant surprise. The other thing I like about Tirerack is the true, 100% free shipping. I had the tires delivered to me and not an installer. On a competitor's website, they advertise free shipping but upon checkout, the cart was showing a $4.99 per tire Handling Fee since the shipping address was not one of their installers. Times are tough and I can still do something with an extra $20.
I tried to buy tires the old way and the tire shop never called me back once they got the tires from the warehouse. I decided to try this way. Much smoother and I could see the price up-front.
I couldn't find these sheets on your site until the 3rd try. Maybe a search window would help instead of brand or vehicle, since I had the part #.
Always very easy to navigate and lace orders. Fast check out.
So far, so good. Tires were sent to a local garage, but I haven't seen them yet. I anticipate that they are what I ordered.
Quick and easy. Everything you need to know is right there in front of you. Tire rack is very good at providing you with everything you need to make a decision.
Quick and easy. Tires do not disappoint in snow. Once again, Michelin has re-written the new standard for all-weather tires.
Super easy and really friendly staff that's y I keep coming here
Very easy and good info on tires and wheels
Very good overall, staff was helpful and attentive.
Unsure about where delivery is taking place
Been using you guys for over 20 years. Always good service.
Loved that the information was easy to understand and there's so many discounts
Quick and secure purchase. I ordered four tires on the 13th of Dec and they were on my porch on the 19th of Dec. The order was accurately just what I ordered. I was informed of the shipping status all through the process. Thanks Tire Rack.
Good service, timely nice tire. Awesome, delivery was quick love that.
Easy order to order. Installer was very professional and finished in a timely manner.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

