Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love Tire Rack. I've been buying from them since the 90's
Very easy from beginning to end. I purchased a 4.5 Star rated runflats delivered for $400 CHEAPER than all other deals.
Decision guide and overall review super helpful. The only category missing was actual treadwear, but I understand that this would require long-term testing.
Quick and easy 1-2-3. After researching the tires I wanted and comparing prices, I again decided on Tire Rack for my Cooper tires
Great selections, quick and easy shopping and purchasing. I would buy again.
Ordered thursday, got tuesday, one wheel had some chips where they mounted it but i didn't have time to do anything about it because the snow was coming
I Love it. I can get a great price and pick up my tires.
It was good. Good price point and easy check out. Giving so a gift, so have not opened it till Christmas. Great service by Tire Rack.
Super easy to order and have it shipped where I needed it to go. Very fast service.
Very user friendly site and plenty of products to choose from.
I received my mounted wheels and tires only 4 days after the order was placed. I was able to install them myself before the big storm hit. I ordered the sensor activation tools, which was easy to set up,although the tool needed the battery tabs adjusted due to shipping. Very good experience.
Easy! Great prices, fast delivery, thank you once again.
Tire Rack verified with me that the uncommon size I ordered was correct, then expedited the delivery.
Additionally, they were very receptive when I asked for an immediate return since my vehicle was struck by a deer and totaled.
I am awaiting UPS to pick up the tires for a full refund, minus 1/2 cost for shipping.
Company is very understanding regarding the return, especially since I didn't even get to mount the tires.
Easy to navigate site, easy to purchase fast delivery
We again had a wonderful experience with our tire replacement. We had an issue with one of our barely one year old tires, and were able to file a claim, purchase a replacement, and have it delivered and installed all within a few days. Thanks so much for the great service and experience!
Very easy to buy from now picking it up is another star when I get there but I know it will be good service.
I 'm so pleased with Tire Rack! I purchased wheels earlier this year and the clear coat started to chip. They took great care of me. Thank you so much!
This business lied to me about warranty coverage and when I brought to their attention I was told I made up a story and never spoke with customer service because they had no record of the conversation. Some how their customer service is allowed to tell me one thing and as I am not an expert nor know the rules like you would expect a business to provide with customer service I get misled and think I will be reimbursed because this company told me I would be. And it's not their problem! Please deal with someone else because a big company shouldn't be allowed to treat customer this way!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

