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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Great tire consultation and timely delivery. Will utilize again.
Website give tons of options, but very easy to navigate. Fantastic prices.
Very user friendly and free shipping.
Always great on-line information and selection. Yea
W have always gotten great service with Tire Rack.
Easy to use and surprisingly less expensive than Discount Tire. I will never use that installer again.
Easy ordering process and scheduling the installation
Easy to navigate, easy to place the order. Initial date projected was the exact day tires arrived.
Definitely gained a long term customer.
Awesome service even when I call customer care. Delivery on time always
Enjoyed looking through the options. I loved that I could see it in the vehicle.
Excellent website thank you so much keep up the good work
As always you provide excellent service
Tires were reasonably priced
Shipment was faster than expected
I like how easy the site is to navigate. I used the compare feature + Tire Rack's expert review before choosing my tire. Some of the tires didn't have complete information (Nexen, IIRC).
One thing to possibly add, the ability to see how different sizes affect overall diameter. I'd like the ability to enter my wheel size information to see how different tire sizes affect overall diameter so that I can determine fitment.
Experience it was fine but I didn't get a discount on the second set a tires.
No install discount on second set of tires?
Absolutely thrilled to find this product. I ordered the wrong sized tires because I took the size off the previous tires which as it turns, were the wrong sized. A customer service rep, Jim Holloman, contacted me and as a result, the right tires were ordered and actually saved me some money. What a great company. Real customer service!
I liked everything about my experience with Tire Rack with one exception. The only problem I had was being informed that my tires would be delayed a day. It appeared that FEDEX and Tire Rack knew my tires were going to be a day late around 1200 the day the tires were supposed to arrive. I was okay with that. Stuff happens. My problem is that I had shipped them to an installer and had an appointment based on the delivery date. Again, I could have dealt with the delay, however, FEDEX/Tire Rack didn't send me a text about the delay till after 9 PM of the day they were supposed to be delivered, informing me they wouldn't make it till the next day. So now I have an appointment for the next morning and no tires and no way to contact the installer at 9:30 PM. As you can tell, I had a problem with that.
I shopped around a lot to find the best tire at the best price. I narrowed it down to a couple of sources. Then I compared price, tire description, and Tire Rack reviews and made my choice. I most likely made it harder on myself than I needed to, howeover I'm thrilled with the outcome.
I found everything I was looking for. They helped me make the choice. Perfect.
I was looking for a quality snow tire and the Firestones that TireRack had in stock were highly rated, studable, AND doubled as an all season touring tire. The price I found them for at TireRack was considerably lower than other major brand touring tires that were not rated for the snow. The value was compounded by the high ratings. I will shop TireRack again!
I love you guys but you could have better pricing.
I love you guys but it was a bit sketchy this time.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

