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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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I liked everything about my experience with Tire Rack with one exception. The only problem I had was being informed that my tires would be delayed a day. It appeared that FEDEX and Tire Rack knew my tires were going to be a day late around 1200 the day the tires were supposed to arrive. I was okay with that. Stuff happens. My problem is that I had shipped them to an installer and had an appointment based on the delivery date. Again, I could have dealt with the delay, however, FEDEX/Tire Rack didn't send me a text about the delay till after 9 PM of the day they were supposed to be delivered, informing me they wouldn't make it till the next day. So now I have an appointment for the next morning and no tires and no way to contact the installer at 9:30 PM. As you can tell, I had a problem with that.
I shopped around a lot to find the best tire at the best price. I narrowed it down to a couple of sources. Then I compared price, tire description, and Tire Rack reviews and made my choice. I most likely made it harder on myself than I needed to, howeover I'm thrilled with the outcome.
I found everything I was looking for. They helped me make the choice. Perfect.
I was looking for a quality snow tire and the Firestones that TireRack had in stock were highly rated, studable, AND doubled as an all season touring tire. The price I found them for at TireRack was considerably lower than other major brand touring tires that were not rated for the snow. The value was compounded by the high ratings. I will shop TireRack again!
I love you guys but you could have better pricing.
I love you guys but it was a bit sketchy this time.
I liked being able to see the reviews of the products and the installers. And I was able to set my appoint for install for this week, however, the store I used for install did not know I had made an Appt. They worked with me and I was able to get the tires put on the day I needed.
I liked being able to see the reviews of the products and the installers. And I was able to set my appoint for install for this week!
Tires were easily found on the website and priced just right.
Fast easy order and tires that no one else can get in just two days to an island in Maine.
Easy purchase which I was able to complete in 7 minutes-nice.
Quick and easy! Research the tire you want, then purchase. Ship to your installer of choice. Done!
Not really too bad but obviously the price could be better.
Tires I wanted, mounted and balanced on rims. What else could you ask for?
The website is very user friendly and Tire Rack is the go to place for tires, nuff said!
Thank you! Seamless. Return customer. Road hazard.
Excellent, quick service with the exact tires required for a lease.
Nice & easy with no problems and no issues of problems delivered on time mounted on time outstanding job
Quick and easy process. Nice to have Discount Tire for shipping and installation.
Nice site layout. Easy navigation. Good pricing. Definitely will use again!
3rd time buying a set of wheels/tires, still happy about tire rack. Each time has been an easy process and the staff is proactive about making sure you are getting what you want and making sure your choice will work. I have not experienced any negative problems.
Awesome process. Really streamlined process. Everyone was great
Easy to order and tires look great. Ordered Sat Christmas Eve and received them by Wednesday.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

