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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Always great to deal with easy and very helpful with online ordering and if something dosent look right they will always call to confirm that's what you wanted before shipping thanks again
I like that you recommend tires that fit what is important to me.
Reviews on tires were available, compared several tires and made my choice
My tires were delivered to the installer in two days! The whole process was so easy and Firestone did a great job with the installation!
Site is well organized and easy to navigate, liked that there was brake packages.
Site is well organized and easy to navigate.
Very convenient! I will definitely come back to order again next time.
I've bought from Tire Rack several times now. I appreciate the easy to navigate and excellent information on tires, particularly the Tire Rack evaluations and comparisons. It's also extremely convenient to be able to have them drop shipped directly to a local installer.
Easy to use site. I was very impressed when, very shortly after placing my order, a Tire Rack representative called to review my order and application. Though my replacement tire size was a factory option, it wasn't shown as available for my car. But, with a brief discussion and some confirmation photos, all was addressed. Drop shipping to my local Discount Tire store for installation was also very convenient.
Received wheels in a timely manner. If I had to complain I would say this is the second time I've ordered black wheels from Tire Rack and received chrome lug nuts rather than black. Also, I unknowingly purchased wheels that feature dual valve stems- a shock to me when I opened the boxes. It would've been cool to get a heads-up on that. I received option to buy 4 valve stems, but no mention of the other 4 gapi g valve stems.
You guys always have what I need, and the service was great!
Thanks for a great online experience. I couldn't be more impressed with the speed i received my order. My wheels/tires shipped separately, but i ordered on a Friday and had my first wheel and tire the next day, with the other 3 arriving the following business day. You definitely exceeded my expectations!
So quick and easy to place order - great customer service as well
Needed new wheels and tires, shopped around town and nothing was available and needed to be ordered and wasn't going to save me any $$. Went to TireRack and boom! Done!
So far ok. No issues noted, tires seem to work fine.
I found the desired size and brand half price compared to from other online retailers. Absolutely stunned. Can't beat the price, can't beat the service. Tires came in 2-3 days right at my door. Best you can get!
Price of the tires in my shopping cart changed after midnight right before purchased.
Tire Rack is the only place I shop for wheels and tires! Best prices, best service, and the most user friendly system to choose your package. Thanks for being awesome!
Incredibly easy and user friendly to pick out the perfect set of wheels and tires specifically for my vehicle!
Good selections and prices. Shipping and Installation was very good. Overall experience was excellent.
I purchased a 2018 Ford Focus RS, but they do not come with a spare tire.
I found the perfect spare wheel and tire at tire rack. Easy to find price and buy as a combo.
Delivered on time. Very well packed and no damage at all. I will buy again.
Great prices and super easy to do a wheel tire package.
The prices of certain tires have had a significant increase at present. Tire tack got
Me the tire fast.
Wham Bam Just Like that at my door. Easy as 123. I would recommend to anyone.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

