Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I like the features of the website that allow me to compare tires easily and get them delivered to a destination that works for me.
Customer service was excellent, brought tires one because in was time and two the price was very competitive. It has not snowed yet here in Ohio but that will be the true test on handling.
Customer service was excellent, brought tires one because in was time and two the price was very competitive. It has not snowed yet here in Ohio but that will be the true test on handling.
Every time I get what I need and matching the car makes things so easy. I start with Tire Rack to look. If they have what I want my search ends here.
I have purchased tires a few times for most of my vehicles with great service and good product. Will continue to purchase in the future
Always a great experience. Website is easy to navigate and has tons of information so I can make an informed decision. This is very helpful because I have purchased tires for a variety of vehicles and applications. I like having the options to ship direct to the installer or to my home.
Easy to navigate, took me right to the tires that are exactly what I was using, the comparisons and ratings provided confidence that I made the best choice.
I was looking for OE tires and found the exact match on tirerack.com at a fraction of other stores prices. The tires I purchased was at close-out pricing due to the manufacturer date, but are in perfect condition.
I like the OE feature. Makes it easy to find what came on the car from the manufacturer.
Best online retail for all options available for products to purchase. Lots of selection to choose from and the website is design well to assist the choose the best product(s) a buyer needs for their vehicle. Accurate information and better than main stream websites such as Amazon, Ebay, Discount Tires, etc. Tire Rake is a very dependable and resourceful company.
It's been some years since I used Tirerack but I remembered the stress-free handling in the past and wanted to see if it was the same because many of these tire sales places spend to much time trying to upscale or rob the customers that I don't want to set foot in the store
Purchased 4 tires.
Have had a few needs for road hazard warranty. The process is a little tricky because warranty goes through a separate website, but they take care of it.
Excellent pricing and seamless transaction integrating with my preferred installer, Discount Tire. Discount could not match price.
I'm picky about tires, and the information on the site is excellent for research and comparison across many brands. Additionally the prices are good, especially when buying a wheel and tire package as the mounting and balancing are free.
Technician was great. But one of the pressure sensor valves he failed to replace. Stating that he could not get it out. Recommended calling in to reschedule valve sensor replacement.
Tire Rack doesn't price match - America's Tire will price match, but then adds warranty. I was told that they were affiliated with Tire Rack so this doesn't make sense.
Made an order and I received my purchase in the exact time stated for delivery!
I like how you just look up what you need an can use your car information to get
What measurements needed. I needed credit this time around an was accepted in
A few minutes. I'm a frequent customer an I felt valued for that. I like how I'm never
Being upsold with ads etc. Got what I needed, Thank you!
Just had to edit the quantity and very easy and helpful.
Repeat customer and they've not failed me yet for years.
They want your business and no hassle no bs or upcharges
Hidden. In and out for me.
I always use tirerack to buy my tires. They have great prices and make it simple to find the tires I need. I like being able to see reviews from other people and their experience with a certain tire.
Had to order a replacement tire due to a road hazard damage and it was less than two minutes of work, entering the data and getting the app approval. This is the way warranty should work.
Staff were very helpful (I chatted with someone over the phone) and the tires were delivered the next day. I've been very happy with the tires
Had no trouble finding good tires, made by a good manufacturer, for a great price. Add free shipping, and the free road hazard warranty, and you can't beat it.
Was able to quickly find the tires I needed, order them, get them shipped. No problems
Excellent buying experience. Easy to use website, many choices for installers, and wide selection of tires for multiple budgets.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

