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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
This summary is generated by AI, based on text from customer reviews
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Every time I've needed tires I come here. The research, the reviews, the ratings, everything is great.
Always order my tires from the rack. Always fast shipping and best prices i can find. Also give you a rebate if available.
Always the same quality service and super fast delivery every time I purchase tires
Nothing but good things to say about tire rack and the ease of ordering
Great selection, short delivery time, very convenient service
Had no trouble ordering or receiving the tires I needed. Would definitely would order again.
I have bought from Tire Rack many times - they are my go to source for tires.
I always come to tire rack first when I am in the market for new tires. I rely on the reviews of tire rack and, most importantly, previous customers when I make my decision. Shipping is super fast. I have never been disappointed with Tire Rack and have ordered countless tires as well as tire/wheel packages from them.
Not bad but I don't remember prices being this high two grand
FREE advice: You advertise prompt shipping, but then potentially sabotage by reviewing an order based upon a potential mismatch... How about instead have a block to check off confirming that the customer is aware of a potential conflict at time of order OR just ship the item as the customer requested, without further contact. Often tire delivery is critical and holding up a shipment is frustrating and unnecessary. Today I discovered my last tire order almost met this delay, but fortunately I closely read an email and noticed my order was being held up for review. This delay in shipping has happened to me before with TR causing extreme hardship. Please stop delaying orders, that penalize people that know what they want and when they want it.
Always easy to shop and compare options at Tire Rack. Free shipping and multiple installation options make them tough to beat.
Easy to navigate website and checking out was simple. Great selection for tires/wheels.
One tire wouldn't balance. Tire Rack replaced it quickly which is good but still concerning.
Great customer service telephone contact where all my doubts were cleared
The Tire Rack site is always informative and easily navigated. I can always find what I'm looking for.
Bought online, picked up. Very easy and convenient with good communication
Great experience & easy to work with. I like the tires delivered to the shop
Clear tire description. East to navigate and select tires. Good prices (and sometimes discounts). Fast shipping. Excellent overall!
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.


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