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At Tire Rack, our test results, consumer ratings, and reviews will help you pinpoint the tires that are right for you and the roads you drive on every day.
Tire Rack has established a strong reputation for its extensive selection of tires, competitive pricing, and reliable customer service, garnering long-term loyalty from many customers. Users appreciate the ease of the ordering process, quick shipping, and valuable resources for tire research. However, some customers express concerns about the overwhelming selection and the need for more specific review filters. While the company generally receives praise for its responsive and helpful customer service, there are occasional mentions of issues related to warranty claims. Overall, Tire Rack is viewed positively, with a focus on customer satisfaction and accessibility.
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Excellent service, great help, always the best place to order tires.
I wish it was a little easier to put together a custom setup. The site trying to force a vehicle or a fitment didn't make it easy. All in all it wasn't that hard but it could be easier.
I've used the Tire Rack a few times and have had great experiences.
Regardless of the installer, I always shop Tire Rack first to get the best deals on tires.
Search find select and pay easy as 1,2,3 so if you're in need of tires just use tire rack
This is my second time ordering from Tire Rack, and while the product and service from Tire Rack itself have been great, my first experience with one of their recommended installers, Mr. Tire in Brick, NJ, was terrible. When I arrived, they tried to charge me more for installation than the price listed on Tire Rack's website and refused to honor a 10% off coupon for an oil change they had advertised.
When I told the staff I would just take the tires with me instead, the manager refused to release them. Frustrated, I left the tires there and walked away from the situation.
Afterward, I called Tire Rack's customer service line and spoke with Megan. She was fantastic—very empathetic and professional. Megan apologized for my experience, offered to ship the tires to another location, or start the return process immediately. I decided to return the tires, and the return was processed with zero hassle, completed in less than a day. I asked Megan if reordering the same tires later would be a problem or if I'd be charged for the return. She reassured me it wouldn't be an issue and truly listened to my story. Her customer service was top-notch, and I felt heard and valued.
Now I've just completed my reorder through Tire Rack's website. The process was seamless—it remembered my car and helped me find the same tires I ordered before. I've shipped them to a different installer this time, and they should arrive in two days. So far, so good!
Thanks to Tire Rack for standing behind your customers and making the process easy when things didn't go as planned. Highly recommend the company—just be careful about which installer you choose.
Really like the website and the recommendations. Well done.
Now if your warranty claims was that easy. I need help as I keep getting kicked out of the platform. Then you said email photos/receipts/etc. And then you said you couldn't read them and I'd have to use the platform. Again. UGH.2 outstanding claims. Both tires bulged. One blew out and our son is in LA so not safe.
Leads you through the whole process. Allows the purchaser to make thier own decision on what they need and want.
Had wheels I wanted. Shipped quickly to Discount Tire and we're installed next day.
Tire Rack is the best way to buy new tires. Dozens of tires in stock for my make and model and at a very competitive - if not the best - price. Choose from your preferred local installation partner and TR will send the tires straight to them. Couldn't be easier.
As a bonus, every purchase includes free, 2-year road hazard at FULL REPLACEMENT VALUE - not prorated. And I'm glad I had it. I bought new tires for my car at the end of August less than 4 months later I run over a nail and it can't be repaired. No problem! Just file a claim and provide the required paperwork and the check's in the mail!
Only way to buy tires. Great solution and service and all online.
Helped me pick tires and pointed me to tire rack reviews and videos.
Have purchased winter wheel and tire packages, single tire and wheel replacements after accident, tires to be delivered to local shop - always good.
I have not had any problem with my purchase. I am very happy with my new tires.
Tire Rack usually has what I need in stock and a fair price on it.
Shipping is always fast. Inventory is highly available compared to other sites
I have been a customer for years with Tire Rack, having bought tires, brakes, suspension equipment, etc. for multiple vehicles. Always solid service and good quality products with good information available to help make a good decision.
Answer: I have used tire rack for multiple tires and wheels on various vehicles successfully, but no more. V. bad customer service experience after the sale and delivery. (12-16-20 through 1-21-22)
Answer: Very easy BUT THEY CANNOT HELP YOU OR DO ANYTHING BUT MAKE YOU WAIT, and they will not get back to you even after multiple calls.
Answer: They sell good tire brands and names and no knockoff that I know of.

