Check out our latest communities fighting
AI scams on Reddit and Facebook
On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
We're the original no-fee ticket site that guarantees the best prices on tickets to live events.
TickPick generally enjoys a positive reputation among customers, particularly for its competitive pricing, user-friendly app, and transparent, no-hidden-fee policy. Many users appreciate the smooth purchasing process and timely ticket delivery, contributing to overall satisfaction. However, concerns arise regarding customer service, particularly in cases of ticket transfers and cancellations, where some customers experienced frustration due to delays and insufficient support. While many expressed willingness to use the platform again, enhancing communication and support during critical transactions could further improve the customer experience and address recurring issues.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Great! The venue was clean, lots of food,fun and no problems with the size of the crowd. One thing is I lost my driver's license and have been trying to get in touch with lost and found it have had no luck.
This was a great experience to bring my boys to see their uncle pitch in the MLB for the first time. The online platform was easy to navigate and I felt like the protection plan offered is such a great thing.
Great experience! Tick Pick was so easy and convenient to use. Thanks
It was good. I liked buying from Tick pick, definitely better than ticketmaster prices and the transfer process was fast.
Amazing seats for a killer price! Buying process very simple and easy. Seating chart is set up nicely. Best part is saving all the money on no fees!
Bought our tickets last minute on the way to the TD Garden.The transaction was quick and smooth!
Purcahsed tickets the night before the event. It was really simple and easy. I received a confirmation email immediately. The morning of the event the tickets were in my email.
I tell everyone I know to use you for tickets. So easy to use and I've already saved hundreds of dollars not paying crazy resell prices or fees.
Had a great time and paid a great price for my tickets :)
My son caught a fly ball for the first time so it was a memorable experience!
I'm reading positive reviews and can't believe. Yes you without fee but then there is frustrating steps you have to go through. After you pay for tickets you don't receive them right away. You have to wait for another email from ticket master to accept then than you suppose to receive your actual tickets. But the fun part you will not receive that second email to accept your tickets. You will end up buying them from ticket store in the same place and they will not refund for you your money they will email you that they have evidence but for some reason they won't show the evidence. I received their second email when the show was almost over. Stay away! Better to pay service fee
Everything went as well as it could go. Tickets were delivered like they should... and we got into a great show.
A little stressful waiting for online tickets, but convenient and great for finding tickets. Lawn seats had a seat #, but no worries, they worked fine.
Was in LA for a business trip and decided to take our staff to a Dodgers game last minute. The price is what you pay and we got a great deal on really good seats.
I didn't realize how easy it was to order the tickets. All went well
Answer: Hi there, Great question! So as a secondary marketplace where sellers are listing their tickets for sale, the tickets are typically sent electronically via a primary platform such as Ticketmaster, AXS, Account Managers, or SeatGeek (just to provide a few examples). Of course, this is dependent on the venue/event organizer.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Yes, you would want to list your tickets for a delivery date (In-Hand date) which would directly reflect the day the tickets are available for transferring, listed on Ticketmaster.
Answer: Hi there, You are free to list your tickets on as many platforms as you wish. Please keep in mind, if your listing sells on TickPick you are locked into fulfilling the order. If your listing sells on another platform, you will need to remove the listing from TickPick ASAP to avoid it selling there as well. If they sell on TicketMaster and you do not remove your listing, and then the listing sells on TickPick you will be held responsible to provide tickets to fill the order as well. You will need to monitor your listings/sales very closely to ensure you do not end up with what is called a double-sale.
Answer: Thanks for reaching out! The delivery of the tickets depends on the venue and if there are any delivery delays. We guarantee they will arrive in ample time, 24 hours prior to the event being the latest. Once your order is confirmed, you will get an email with the expected delivery date.
Answer: Hi there, Account surrender means the seller has setup an account that houses the tickets, they would then provide you with the login credentials and you would need to login to the account to view and access the tickets using the login credentials from the seller. It is a valid and safe form of delivery and only used when the event organizer has turned transfers off for that particular event. All sales are backed by our Buyer Trust Guarantee so even with Account Surrender orders, your order is safe and protected by our guidelines.
Answer: Yes, all of our orders have a buyer trust guarantee. If you have any issues with the validity of tickets on your order, you can contact our customer support and we will work with your seller to ensure you have valid tickets for entry at no additional cost to you.
Answer: Hi there, I apologize for the delayed response from our team. Sometimes, if your delivery date isn't until 24/48 hours before the event takes place would be because the tickets are being held and not transferable yet by the venue itself. It is very common for the venues to hold a delay on releasing barcodes to prevent fraudulent tickets from hitting the marketplaces. This is an added security measure out of our control. One of the many reasons you can rest assured with our Buyer Trust Guarantee! We have a dedicated fulfillment team monitoring all orders as they get closer to their "In-hand" date and we will offer replacements whenever possible if the seller misses their deadline to deliver. You may get the tickets before 10/29 so continue to keep a close eye on your emails and let us know if you have any questions.

