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TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Everything was fine the seats were not very good. I liked the venue it is not to big
Need sear numbers at time of purchase.really hard to coordinate
Site is a little confusing. But actual ticket purchase was easy and I received the electonic tickets quickly.
It went very well, if anything I'm learning to purchase tickets on line and it showed me exactly what to do, just read and follow directions. I'm the older generation was not handed a phone as soon as I was born.
Excited to see the show with grandsonš„° haven't had the experience yet looking forward to the event
The whole experience was great the website was easy to navigate and payment was easy
It was easy to order the tickets but I don't like waiting until the day before the event to get the tickets. It's very stressful not having them immediately.
It was very easy to purchase tickets through this site. Great experience
Clunky. Hard to figure out where seats are located. The extra "opportunities" after paying are very annoying.
It was easy to place the order. But I did not want to pay the US exchange. I should have paid in Canadian dollars. Ticketonsale should have specify the currency. Not happy about that. I have contacted customer service about it, but I did receive a responce.
Expensive, if you buy directly save 50% on price))))))))))
Purchasing the tickets was easy. Thank you for making the experience easier.
While I know the service charge game has been going on forever, I still find it completely misleading to make the tickets appear at one price and end up paying 30% more when you go to check out. Come on!
No issues with the purchase of my tickets except too expensive!
I was certain I was buying my tickets directly from Adriene Arsht Center, not sure how I ended up on this website, but I ended up paying twice as much as what the tickets were for sale on ASC. I was shocked and am completely sad as I feel as though I was taken. I have ONLY bought tickets from their website.
Fast and easy to place and order tickets. Can't wait to get the tickets and then enjoy the show.
I purchased tickets for several in my party and didn't receive anything clearly stating / confirming the purchase went through to share and give them confidence we had tickets coming. I reached out to customer service and then received a confirmation.
I wish i had understood Tickets on Sale is masquerading as the venue. I buy so few tickets i just did not understand. Your business model is based on a subtle deception in the search engine process. Then on top of it i was re-directed back to the official seller (AXS) to actually access the tickets and i had to set up a second access point and password. So I paid more than i should have paid and took twice as long to get through DOUBLE the electronic hoops. Hopefully a lesson learned by me and i will not do it again.
Answer: Terrible do not use this company, you will not get your tickets or your refund
Answer: I received the link and the tickets were transferred successfully however I have known of others who experienced difficulty. The only advice is to pay attention to the due date established for you to receive your tickets and if you do not receive them by the date guaranteed then call the vendor. Don't let extra time go by or wait until the day of the event. They are supposed to provide support if you experience difficulty with the transaction.
Answer: They refuse to give refunds especially if the event is cancelled. Do not buy from Them

