On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I have a text to receive my tickets but have not received an email with the ticket transfer!
Haven't received e-tickets yet, when am I getting them? Why is it taking so long? Please explain.
It was an easy process. The price was not too much of a difference than the gate price. I was able to access the tickets using Ticketmaster and the Texans App.
Np purchasing the tickets but could not have them until I made an account. Not comfortable giving my phone no and info. Completely unnecessary. Every time I stopped the process it would end and have me try a later date. Referring to setting a password. So although I now have my tickets I'm not sure I'll be purchasing again.
Kbxbzjxnxbxbxbxbxbxbxbxjxjdndjdjxjdbxbxbdbdbdbdbxhdb
Received the tickets via Ticketmaster transfer thanks ……………………
No issues. Quick and easy. Was able to find seats easily and I had my tickets the same day.
Everything is pretty straight forward. I could not find were i could change the date of the show cause i double booked that day or find a spot for a refund.
Great experience. Very easy to order tickets. Looking forward to my show in October
I mean it was buying tickets, can't be that hard right? It was fine i guess I didn't have any problems. I have the tickets now, I give em a thumbs up there.
The site is Clear on how to purchase your parking pass and no lag in time
I suggest you include explicit instructions on how to get tickets onto your phone in the confirmation email. The user experience is less than stellar. No instructions for people like me, who are dummies, exist on your website. I tried chat but had to call and get a live person to walk me through it.
I boought tickets to "Hamilton". I received a confirmaion email saying my order was in process. Later, I received an email telling me my order had been cancelled - no reason, nothing. I tried to contact you through the "contact us" button.but nothing worked. I'm pretty angry since I thought I was going to see Hamilton, but now I am not.
I dont have anything to report here, not sure why I am required to do this.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members