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From the business
TicketsOnSale.com is an independent ticket marketplace specializing in leveraging the latest technology and security to deliver the best tickets at the best prices. We have an intuitive web design and venue maps that make purchasing tickets quick and easy. Our goal is to help you view great events online, conveniently from any device.
We are not associated with any venue, box office, or primary supplier. Prices may be above or below face value and can fluctuate quickly with demand. Independent third-party resellers set the ticket prices presented on TicketsOnSale.com. We do not own any of the inventory displayed on our site. A third party vendor provides all event listings and seating maps, and manages fulfillment, cancellations and customer service on our behalf.
All orders are protected by our 100% Buyer Guarantee, ensuring tickets are certified authentic and will arrive in time for your event. Ticket delivery options selected in checkout include email, flash seats, smartphone/mobi...
TicketsOnSale Reviews Summary
The company's reputation is mixed, with customers appreciating the user-friendly interface and timely responses from support staff, indicating a generally positive service experience. However, significant concerns arise regarding transparency in pricing, as many users report unexpected fees and difficulties in obtaining ticket delivery information. Complaints about the cancellation process and perceived fraudulent practices further detract from customer trust. While some customers express satisfaction with their purchases, the overall sentiment suggests a need for improved clarity in pricing and communication to enhance customer confidence and satisfaction.
This summary is generated by AI, based on text from customer reviews
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Awesome, i really don't have much to say about this experience. It was my first time everything went smoothly. Didn't realize i would have to get the MLB app to get my tickets. That was the only hassle.
Tickets do not show exact spot in row. I have a cane and would much prefer aisle seats. However, I was very impressed by delivery of tickets. Received the electronic tickets in one day, instead of day before or day of concert.
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I purchased tickets think I was on an official website and not a reseller. I found other reseller websites that were cheaper by $300-$400.
Got tickets for a concert in Nova Scotia Canada 1!2$&"8!$-4$
When using another Credit Card, your system would no recognize the address which was in "The Villages" of Florida. I contacted my CC company and they validated the address on the card. You need to update your system with new addresses.
Lack of follow up very poor……your customer services dept could not give an answer….when going to recieve my tickets I purchased.
Very quick and easy.had no issues with the process thank you
This shouldn't even be allowed. I paid over $100 more for these tickets than if I had just got them on Ticketmaster. Which ironically enough they were sent from Ticketmaster. Never doing this again! Was jipped!
I got great tickets and had all the help I needed when there was an issue.
My issue is the delivery fee charge on my order. The "delivery" is via email, which I assume is automated. This definitely feels like a money grab or way to make the ticket prices listed appear lower. GRRRR.
Questions are clear and easy to follow. Tickets were sent via email in a timely manner as well
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members